Forum Discussion
Can't create T-Mobile ID
Hello,
I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them.
I receive this error everytime I try to create new ID:
We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.
I already tried to reach out to customer support multiple times, but they does not help…
Have open case #70425112 for that more than a week now..
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
magenta7362559 wrote:
I have same issue. Any resolution?
The following thread has been marked as solved:
https://community.t-mobile.com/plans-and-services-36/how-do-you-get-id-without-a-t-mobile-phone-number-for-home-internet-41639This is absolutely ridiculous!!! I have a lot of trouble believing they can’t fix this issue. Maybe it’s their way of forcing people to get T-Mobile phone service. I had it for years, but recently to Google Fi to cut costs. So I had a T-Mobile account until I closed it in March. Prior to this, I never had a problem.
Me, too! I have some trouble believing they can’t correct the issue. 🤷 I should be able to monitor my account and usage, login to pay my bill (not pay as a guest), redeem the $50 rebate, take advantage of T-Mobile Tuesdays!!! You gotta be able to login to do all those things. This is my only grip with them, but it’s driving me nuts! 😒 It’s just ridiculous.
To magenta7362559, no, not yet.
I have same issue. Any resolution?
Interestingly, I am allowed to sign in here for this forum, but to do so, the system asked for security questions, a password, and an id, which I created. But like the rest of you, I can’t get access to an online account for internet only for the same reasons the rest of you are saying. It’s so frustrating. I’ve been trying since mid March. Numerous tickets have been set up too, but I never hear back. so I try the whole process over and over and over….
I wish I could help, but I am having the same problem. Customer support says that they know about this issue, but there’s nothing they can do. I try again every couple of days, but no dice.
