Forum Discussion

glenn1441's avatar
glenn1441
Network Novice
8 years ago
Solved

Can't change line nicknames...

As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)...

No matter what I do I can't change the nickname.

Any others out there encounter this problem and have come across a fix?

  • tmo_chris's avatar
    tmo_chris
    8 years ago

    Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78​if you have not already done so, please Contact Us so that we can get a service ticket open for you as well.

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist
    8 years ago

    Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78​if you have not already done so, please Contact Us so that we can get a service ticket open for you as well.

  • rmart78's avatar
    rmart78
    Newbie Caller
    8 years ago

    Having the exact same issue. Documentation is of no help, as it does not work correctly. Nicknames stay the same.

  • glenn1441's avatar
    glenn1441
    Network Novice
    8 years ago

    Yes. As primary account holder I cannot edit, change and save nicknames for

    lines on my account, whether using the app, the website, the mobile site or

    via calling customer service.

    A service ticket was created August 19, 2017... it remains open.

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist
    8 years ago

    Hey @glenn1441 and @orodrig23

    I was not actually able to find this issue listed anywhere in in our internal documents. Are you folks still having issues updating the line names?

  • orodrig23's avatar
    orodrig23
    Transmission Trainee
    8 years ago

    I'm actually experiencing the same exact issue right now. I spoke to a couple of representatives over chat about it. Apparently there's an issue right now with the Profile Settings on My T-Mobile which is impacting this. I hope they get it resolved quickly as I have many lines on my account and I rely on that nickname setting to tell numbers apart. I will be following up with them in the next 5-7 days to see if there is any update. I hope this helped.