Forum Discussion

glenn1441's avatar
glenn1441
Network Novice
8 years ago
Solved

Can't change line nicknames...

As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
  • tmo_chris's avatar
    tmo_chris
    8 years ago

    Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78​if you have not already done so, please Contact Us so that we can get a service ticket open for you as well.

magenta2728452's avatar
magenta2728452
Network Novice
8 years ago

Same here - interesting enough the lines I bought new on our plan are correct but the phones I ported over from Verizon don't save after I change them? Nor can I change "unknown device"?