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Solved
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78if you have not already done so, please Contact Us so that we can get a service ticket open for you as well.
Thanks for chiming in. Were you trying to update first and last name, or just first name? I tried to update on the digits page, but when I went back to profile it squeezed both first and last name into the first name field. The last name field remained the same. I am trying to update both the first and last name on one of my lines.
