Forum Discussion

GenlyAi's avatar
GenlyAi
Roaming Rookie
4 years ago

Can't change Caller ID name

I went to the following URL to change my caller iD on 2 of the lines. https://my.t-mobile.com/account/profile/line_settings/caller_id After 72 hours, it is still not changed. Why can’t I change my ...
  • syaoran's avatar
    syaoran
    3 years ago

    Give Customer Care a call.  They can get this done for you.

Jimmy_Stoykov's avatar
Jimmy_Stoykov
Network Novice
10 months ago

Same issue, 

I called customer care 2 times, waited way more than 72 hours every time. 

No change even though they stated that the issue will be 100% fixed. 

I believe there is some kind of limitation when changing caller ID that customer care is not aware of.