Forum Discussion
Can't change Caller ID name
I went to the following URL to change my caller iD on 2 of the lines. https://my.t-mobile.com/account/profile/line_settings/caller_id After 72 hours, it is still not changed. Why can’t I change my ...
Give Customer Care a call. They can get this done for you.
My Sprint family account was moved over and T-Mobile switched all Caller ID names to mine. I went on-line to edit them and it does not save. I just called support and they told me to click the Save button and then to NOT hit the Back button shown by T-Mobile in the interface (why is there then?). They also told me it takes 72 hours to switch. They are calling me back on Friday to confirm. A lot of work for a simple issue that should never have become one. My second issue in two weeks.
