Forum Discussion

des223399's avatar
des223399
Network Novice
2 years ago

cancellation of service

i just want to ask if there is a need to surrender my iphone if i cancel my t-mobile service of more than a year and transfer my number to another company?

  • Is your iPhone still on an EIP/monthly payment?  If so, you will need to pay that device off to have it SIM unlocked so you can use it on another carrier.  

  • syaoran's avatar
    syaoran
    Transmission Titan

    Is your iPhone still on an EIP/monthly payment?  If so, you will need to pay that device off to have it SIM unlocked so you can use it on another carrier.  

  • Fayla's avatar
    Fayla
    Network Novice

    I don't even have an iPhone & it is not on an EIP monthly payment either 

  • gramps28's avatar
    gramps28
    Router Royalty
    Fayla wrote:

    I don't even have an iPhone & it is not on an EIP monthly payment either 

    Then why are you posting on this thread?

  • very unhappy with T Mobile, want to cancel service and get final bill

  • syaoran's avatar
    syaoran
    Transmission Titan
    January75 wrote:

    very unhappy with T Mobile, want to cancel service and get final bill

    You need to contact Customer Care at 611 from your T-Mobile device to cancel.