Forum Discussion

dogcrazy527's avatar
dogcrazy527
Newbie Caller
8 months ago

Device unlocked but still owe payments - can I cancel service?

I still am making payments on my phone but it is showing it’s unlocked. I plan to pay my phone just may not be able to pay it off immediately. I want to go to a more affordable pre-paid carrier in my area with better coverage than T-Mobile. Biggest reason for the switch - saves me about $100 a month which I then can begin to get back on my feet & pay off the rest of the phone. Can I still cancel without penalties? 

  • You need to talk to Customer Care or the T-Force Team to see what your options are.  Usually canceling makes the entire raining balance of the device on EIP due immediately and all promotions are forfeited.  In some cases, T-Mobile will allow you to continue making payments but that has to be arranged prior to cancelation.  Give 611 a call and speak to Customer Care or reach out to the T-Force Team through DM'ing T-Mobile on Facebook or Twitter to discuss your options.