Forum Discussion

PLaws's avatar
PLaws
Network Novice
3 years ago

Cancel service info

Want to switch to Mint mobile. My wife and I want to keep our phone #”s and cancel our t-mobile acct.

The switch isn’t working??

  • You may have a port-out PIN, which is usually the same as the account PIN you’re asked for when you talk to customer service. Also, be aware that T-Mobile does not prorate partial months when you port out or cancel service. Are your phones unlocked? Make sure they are unlocked before you port out.