Forum Discussion
Can i upgrade my Jump Phone if its cracked amd not fully paid off?
I'm on the Jump plan. I believe the Jump on demand. I have a OnePlus Nord N10 5G and I still owe about $100 on the phone about 6 more payments before it's paid off. Well I dropped it and it cracked t...
If you look at the turn in requirements for the JUMP program. It specifically states the screen cannot be cracked.
JUMP! On Demand | T-Mobile Support
If you decide not to keep the phone, you must turn it in at a T-Mobile store. You can then decide to start a new lease on a new phone, or talk with our team about other upgrade options, such as an Equipment Installment Plan (EIP). When you return a leased phone, it must be in good working condition. Make sure the phone:
- Has no cracks or other damage to the screen.
- Has not been damaged by exposure to liquid.
- Can power on.
- Has not been materially altered, this includes both the original hardware & software.
- Does not have activated anti-theft features, such as Find My iPhone.
To end your JOD lease before the 18-month lease term expires, there are a couple of choices:
- Turn in the phone at a retail location in good working condition and pay the full amount of the remaining monthly lease installments.
or - Pay the remaining monthly lease installments, plus the full Purchase Option Price (POP) as stated on your lease agreement, and keep the phone.
