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Binge on not working
We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff under the binge on streaming list. This month the data restarted the 15th of October and now I only have 3 Gb left when i have only used the data for streaming youtube which should be on the binge on list. I have checked the media preferences and HD resolution is off and it says that binge on is on but why is it using the data. If anyone can help i would appreciate it. Thanks
Hey @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
Does Binge On apply to video streamed while tethering from a smartphone, tablet, or mobile Internet device?
Yes. If you are streaming video from one of our Binge On providers while tethering from a smartphone, tablet, or mobile Internet device to a laptop, desktop, tablet, or handset you'll enjoy all the great benefits of Binge On.
I have Binge-On activated for my 5 phone "voice" lines and I have (2) 6GB Mobile Internet Wifi Hotspots with Binge-On activated and I have used these devices to tether and from my experiences it has worked. Tethering to a smart tv will reduce your data allotment because T-Mobile network functions differently when it comes to smart tv's which causes it not to be able to pass that "binge-on" over to that smart tv device.
you are capable of tethering to the below devices with taking full advantage of the binge-on feature:
Phones
Tablets
Computers
You cannot tether/binge-on to an xBox, Roku, or PS4, smart tv. There is a Binge-on FAQ on T-Mobile's website explaining what devices are eligible for Binge-On.
I tried using my tethering to my smart tv. I don't want to hear the BS that it was updating because my smart tv can't download an update and play streaming content at the same time. I started watching a amazon prime video on the tv teathered to my phone and after a short time, I got a warning that I was close to reaching my 4gb limit of high speed data. I then turned off the tv and looked to see exactly when the data was used. It was used at the same time I was watching amazon prime. No other devices were tethered to my phone at that time.
So my real question still exists, how has anyone actually gotten this feature to work with any tethering? Did they actually verify in the testing phase of implementation of this feature that it actually can be used for tethering? I read in the feature documentation that it should work. Also can I get my data reset so I don't reach my cap here soon?
Has there been any instances of binge on actually working? It seems like I have yet to hear a success story of this feature actually existing? I am having the same problem and looking to see what I need to do to solve this. I don't see why I have to contact tech support. Its much easier to just type here instead of being on hold. I am sure T-mobile customer reps look at these forums. I have yet to see anyone anywhere post a solution to this problem. Hopefully t-mobile isn't just advertising a bogus feature that actually is unavailable.
Oh new linky I likey!
Hey @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
Thank you for the response.
Google updated their site and may have inadvertently broke it. In order for T-Mobile to know what to zero out it would need the correct PATHS from Google, and if Google changed it on their last major update(their server side was upgraded) then that's where the disconnect happens.
An T-Mobile rep will see this and forward it to the people that need to know(happened before with other partners).
