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T-Mobile un happy customer
I’ve been with sprint for 24 yrs, then T-mobile took over. I received a text from T-mobile on April 28,2023. This is what it said in a text. Sprint is now T-mobile your up coming bills will have an updated look,but your Rate Plan,Price and Tenure have not changed, if you’re Auto pay, your payment will be processed as usual. T-mobile is now charging an increase of 5.00$ per line.I’ve called a couple of times about this issue. They told me that any grandfather plan and price is no longer available and the only way to have the discount on the 5:00 dollar per line in which I have a total of 7 people on my account which it comes to 35 dollars is to have auto pay to get the discount of 35 dollar in tune I said no and there should not be any charges or increase. My question is why are they are not complying with my plan and price as it’s stated.im hoping that this will be taken care of if on then I will file with the FCC and theBBB Attorney General office.
Need to make calls to the United Kingdom
I have a private matter I need to resolve, and I temporarily need to make calls to the United Kingdom. I do not need to add international calling to my plan, as I probably will not need to make calls for very long. How do I make calls to the United Kingdom without adding international calling to my plan?
Customer service Lied
I'm extremely frustrated with the misinformation I received from T-Mobile's customer service, which cost me $1000.05. Before porting out, I called twice to inquire about potential fees. Each time, representatives gave me conflicting information about eligibility for reimbursement through their phone buyout program. Despite initial assurances, I was ultimately denied assistance and left with a hefty bill from my previous carrier for terminating a 12-month contract. T-Mobile needs to improve training for customer service representatives to ensure they fully understand and clearly explain program details, eligibility, and potential fees to customers before they port out. This would help prevent similar situations and provide better customer service.T-Mobile Cyber Security
I'm not seeing much posted here about it but this is very well the cause of problems with not being able to connect to certain known common web sites. It caused some similar problems for me. It's easy enough to disable it in the T-Life app to see if it solves your particular connection problem. You can easily turn it back on. In my case videos in a chat box on another forum didn't appear when connected to my T-Mobile Home internet. I switched off Cyber Security and they instantly appeared. I spent 3 hours the day before trying to solve it. I hope this helps someone.5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just months into service I am having the same issues. I'm wondering if you , any of you who represent T-Mobile , understand the frustration and annoyance with having not only continual interrupts of service , but having to go though the process of reconnection time after time after time minutes apart from each other. One selling point was being located within less than 50 yards of your cell tower. For a company that claims to be the world leader in cell communications , I expect better. Perhaps less dollars spent on advertising and more on technological advanced and upkeep is due? Signed - A becoming less enthusiastic consumer
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