If there’s one thing we've learned from the pandemic, it's how to adapt.
We adjusted nearly every aspect of our lives, from how we shop to how we meet to how we work. As we look at the world of small and mid-size businesses (SMB), this drastic shift was based on necessity. Before the pandemic, most SMB employees worked in offices or stores, but as 2020 unfolded, that changed. In a 2021 survey of businesses with 1-100 employees, at least three out of five now incorporate working remotely at least some of the time. Moving forward, 67% say they have no plans to return to the office five days a week.1