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[Home](https://www.t-mobile.com/business) 2. [Industry Solutions](https://www.t-mobile.com/business/industry-solutions) 3. Multiline Compliant Communications USE CASE # Compliant communications in regulated industries. ## Compliant communications in regulated industries. __OVERVIEW__ [Monitor employees](https://www.t-mobile.com#monitor_employees) The $1B compliance problem. [T-Mobile MultiLine](https://www.t-mobile.com#tmobile_multiline) The compliance solution. [Outcomes](https://www.t-mobile.com#outcomes) The bottom line. Share this article: [](https://www.linkedin.com/cws/share/?url=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Findustry-solutions%2Farticles%2Fmultiline-compliant-communications) [](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Findustry-solutions%2Farticles%2Fmultiline-compliant-communications) [](https://twitter.com/intent/tweet?url=https%3A%2F%2Fwww.t-mobile.com%2Fbusiness%2Findustry-solutions%2Farticles%2Fmultiline-compliant-communications&text=How%20Mobility%20Can%20Help%20Cut%20Friction%20from%20Customer%20Experiences) ## Related content. ### Keep business communications flowing with T-Mobile MultiLine. Empower your employees to call, text, and WhatsApp—all in compliance with industry regulations and within a single app. [Explore MultiLine](https://www.t-mobile.com/business/solutions/productivity/multiline-compliance-communications)  ## Keep business communications flowing with T-Mobile MultiLine. ### Understand regulatory compliance for the mobile world. Increased use of personal mobile devices to communicate in regulated industries demands integrated, capable compliance solutions. [Get secured , opens in a new window](https://www.t-mobile.com/content/dam/digx/tfb/us/en/non-dynamic-media/pdf/understanding-the-landscape-of-regulatory-compliance-in-a-mobile-world.pdf)  ## Understand regulatory compliance for the mobile world. MONITOR EMPLOYEES ## The $1B compliance problem. Employees within regulated organizations conduct countless interactions via phone, text, email, or video conference on a daily basis. Convenience using today’s communication tools usually trumps compliant communications—including FTC regulations, TCPA compliance, GDPR, Dodd-Frank and more—which is a major concern for management and IT leaders. Some organizations add compliance and risk management policies atop a complicated tech stack while others may try to manage by policy alone, banning certain common behaviors like texting or third-party app use. But it’s nearly impossible to monitor all employee behavior, catch every mistake, and keep up with ever-changing regulatory needs. Five of the largest U.S. banks are poised to pay $1B in fines for failing to monitor employees using unauthorized messaging apps. ### [Wall Street Texting Habit Sticks Banks with $1 Billion Bill](https://news.bloomberglaw.com/banking-law/wall-street-texting-habit-sticks-banks-with-rare-1-billion-bill), Bloomberg Law, July 2022. T-MOBILE MULTILINE ## The compliance solution.  [T-Mobile MultiLine](https://www.t-mobile.com/business/solutions/productivity/multiline-compliance-communications) helps organizations navigate the regulatory complexities of using mobile devices while conducting business on the go. Take a look at these possible scenarios of how MultiLine helps cover potentially costly compliance gaps. Enabling compliant business communication in the field. Remote medicine is eclipsing traditional in-office doctor appointments. To provide for this emerging preference in medical care, Serena’s medical office gave employees access to more communication options, including texting and calling, even from the field. __The solution?__ With HIPAA requirements and other regulatory hoops to jump through, Serena turned to T-Mobile for Business for a compliance solution to scale quickly with an over-the-top application that can be user-enrolled in minutes. Her IT administrators can leverage centralized number provisioning, compliance management, and reporting tools, allowing her medical staff to save minutes logging into a portal and devote more time to patient care. ### __Increasing preparedness across the organization.__ In an industry where audits could make or break a reputation, Malcolm’s insurance agency can’t afford noncompliance for sales practices and claims handling. However, his compliance team is caught in the middle between keeping pace with regulatory changes such as the insurer’s ability to cancel policies and the pressure to remain competitive. __The solution?__ To avoid exposure to financial or operational risk, Malcolm’s team relies on T-Mobile MultiLine searchable, consolidated mobile recordings with archival integration.\** Not only does this cloud-based compliance solution allow users to work from anywhere, it also prevents end users from potentially altering or deleting recorded calls, eliminating the possibility of human error. OUTCOMES ## The bottom line. [T-Mobile MultiLine](https://www.t-mobile.com/business/solutions/productivity/multiline-compliance-communications) helps remove several of the compliance burdens your employees face. The result: Organizations can reduce human error and provide policies to help protect employees and clients—all via software that integrates seamlessly with many pre-existing archival, text messaging, MDM, and CRM compliance solutions.\** For more information about how regulatory compliance policies are impacting businesses with mobile workforces in the U.S., read this analyst brief; [Navigating Compliance Solutions in Regulated Organizations](https://www.t-mobile.com/content/dam/digx/tfb/us/en/non-dynamic-media/pdf/navigating-compliance-solutions-for-communications-in-regulated-organizations.pdf), or infographic; [Understanding the Landscape of Regulatory Compliance in a Mobile World.](https://www.t-mobile.com/content/dam/digx/tfb/us/en/non-dynamic-media/pdf/understanding-the-landscape-of-regulatory-compliance-in-a-mobile-world.pdf) \*\*Requires add-on service.  Let’s talk. 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