USE CASE
OVERVIEW
The $1B compliance problem.
The compliance solution.
The bottom line.
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Keep business communications flowing with T-Mobile MultiLine.
Empower your employees to call, text, and WhatsApp—all in compliance with industry regulations and within a single app.
Understand regulatory compliance for the mobile world.
Increased use of personal mobile devices to communicate in regulated industries demands integrated, capable compliance solutions.
MONITOR EMPLOYEES
The $1B compliance problem.
Employees within regulated organizations conduct countless interactions via phone, text, email, or video conference on a daily basis. Convenience using today’s communication tools usually trumps compliant communications—including FTC regulations, TCPA compliance, GDPR, Dodd-Frank and more—which is a major concern for management and IT leaders.
Some organizations add compliance and risk management policies atop a complicated tech stack while others may try to manage by policy alone, banning certain common behaviors like texting or third-party app use. But it’s nearly impossible to monitor all employee behavior, catch every mistake, and keep up with ever-changing regulatory needs.
Wall Street Texting Habit Sticks Banks with $1 Billion Bill, Bloomberg Law, July 2022.
The compliance solution.
Take a look at these possible scenarios of how MultiLine helps cover potentially costly compliance gaps.
Enabling compliant business communication in the field.
Remote medicine is eclipsing traditional in-office doctor appointments. To provide for this emerging preference in medical care, Serena’s medical office gave employees access to more communication options, including texting and calling, even from the field.
The solution? With HIPAA requirements and other regulatory hoops to jump through, Serena turned to
Her IT administrators can leverage centralized number provisioning, compliance management, and reporting tools, allowing her medical staff to save minutes logging into a portal and devote more time to patient care.
Increasing preparedness across the organization.
In an industry where audits could make or break a reputation, Malcolm’s insurance agency can’t afford noncompliance for sales practices and claims handling. However, his compliance team is caught in the middle between keeping pace with regulatory changes such as the insurer’s ability to cancel policies and the pressure to remain competitive.
The solution? To avoid exposure to financial or operational risk, Malcolm’s team relies on
OUTCOMES
The bottom line.
For more information about how regulatory compliance policies are impacting businesses with mobile workforces in the U.S., read this analyst brief; Navigating Compliance Solutions in Regulated Organizations, or infographic; Understanding the Landscape of Regulatory Compliance in a Mobile World.
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