Now get Wi-Fi that works like a T-Mobile tower.

Use your phone to make calls and texts anywhere there’s Wi-Fi. It’s easy. Just connect your phone to a Wi-Fi network and it’s all set. No additional apps, logins, or costs required.
The power to do business when needed.

Wi-Fi is nearly everywhere, and today, your phone can use any Wi-Fi connection like it’s a T-Mobile tower. Now, you and your team can choose how you connect no matter where you’re doing business, even beyond the reach of cellular.

All new T-Mobile smartphones have Wi-Fi calling.
And the exciting part, when you switch to T-Mobile and buy new Wi-Fi enabled devices, we’ll help pay off your old devices—up to $650 per line on up to 5 lines, and up to $100/line for lines 6 or more.
Taking productivity to new heights.

See what the power of Wi-Fi calling and extenders can do for your business.

A Personal CellSpot can help to max out your business’ Wi-Fi coverage when your network signal is weak. The 4G LTE CellSpot™ is free for T-Mobile customers.

In-flight texting and data.

Text, access Visual Voicemail, and more—all at 30,000 feet. PLUS, stay connected with an hour of Wi-Fi.

Qualifying plan and capable smartphone required. Texts may decrement plan allotment. Valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req’d for SMS/MMS/VVM.​ Available on Gogo-enabled flights to, from, or within the U.S.

Got questions

What is Wi-Fi calling?

Wi-Fi Calling allows customers to make and receive calls and texts (SMS & MMS) over a Wi-Fi connection. Using Wi-Fi Calling is easy–customers won’t even know they’re making a Wi-Fi call. Simply connect to an available Wi-Fi network with a Wi-Fi calling-enabled smartphone and continue to make a call or send a text as you would over a cellular connection. No separate app or log-in or number is needed.

What are the unique benefits of Wi-Fi calling?

Where do we start? Benefits include:

  • Integrated out-of-the-box experience on T-Mobile capable devices – no extra app necessary
  • Uses your existing phone number–no additional logins necessary
  • Call or message virtually anyone from anywhere you have a Wi-Fi connection
  • Extends coverage in areas where no cellular network reaches
  • Receive and make Wi-Fi calls back to the United States from anywhere in the world at no additional cost
  • Available at no additional charge

How do I set up Wi-Fi calling?

First connect to a Wi-Fi network. Wi-Fi Calling is enabled out of the box on most phones. To ensure Wi-Fi Calling is enabled, go to Settings. Look for “More…” or something similar. Tap “More…” and scroll to see Wi-Fi Calling. Toggle to the “On” position. You can also choose whether to make Wi-Fi Calling your preferred mode of calling (default), or use cellular for voice calls whenever strong cellular service is available.

I know what Wi-Fi calling is. What’s next-gen Wi-Fi calling?

With next-gen Wi-Fi Calling, T-Mobile is pioneering a seamless handover between our LTE network and any available Wi-Fi connection so calls don’t drop between the two. Next-gen Wi-Fi Calling also features HD Voice quality, when calling another HD Voice-capable user. This means our customers can now maintain crystal clear HD Voice calls, whether connected to T-Mobile LTE or Wi-Fi–all using their existing T-Mobile number.

Does Wi-Fi calling go against a customer’s minutes?

T-Mobile post-paid plans include unlimited voice so Wi-Fi Calling does not impact minutes. Every customer is set up to use Wi-Fi Calling without any extra effort on their part.

Do I have to log into a Wi-Fi network to connect?

Yes, you must connect to a Wi-Fi network before your phone will automatically connect to that same network when in range. Once you’ve connected, you’ll be automatically connected when Wi-Fi is turned on.

How do I log in to a Wi-Fi network on my device?

Go to Settings and select Wi-Fi. A list of available Wi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the phone will automatically connect to that same network automatically when in range.

Are Wi-Fi calls comparable in quality to regular cellular calls?

Yes, when the device is in range of a reliable Wi-Fi network, Wi-Fi calls and cellular calls are similar in quality. In fact, T-Mobile is the only major national carrier to offer HD Voice on Wi-Fi, and VoLTE for crystal clear HD Voice quality.

Are there any technical requirements for Wi-Fi calling?

For Wi-Fi calling to work, a customer must have the following technical requirements:

  • Access to a Wi-Fi router with a high-speed internet connection
  • A Wi-Fi calling-enabled smartphone
  • A valid 911 address on file

Who can use in-flight texting? Does this only work for T-Mobile customers?

Yes, this is an exclusive offer for T-Mobile customers as a result of our partnership with Gogo®. The service is available to T-Mobile customers at no additional cost on any Gogo®-equipped flight to, from, or within the U.S. In order to use the features, you must have a select Wi-Fi Calling enabled device and have made at least one Wi-Fi call to activate Wi-Fi Calling feature prior to flying.

Is a Gogo® account required?

No, you do not need a Gogo® account but you do need to be in Airplane Mode and connected to the Gogo® Wi-Fi. It is only available to T-Mobile customers and standard messaging rates apply for customers without unlimited texting.

How does this affect my limited number of texts in my rate plan?

Standard messaging rates apply for customers without unlimited texting.

Does this also allow me to surf the web on my phone while in flight?

No, this only covers messaging over Wi-Fi for T-Mobile customers while in-flight. You can connect to your paid Gogo® account through your device to surf the web.

What do I have to do to use texting over Wi-Fi?

Wi-Fi Calling must be activated on your phone prior to the first use of the Gogo® Wi-Fi texting service. Making just one Wi-Fi call prior to flight will activate this service. You must also make sure you have the latest software on your device.

Will it work in Airplane Mode?

Yes, you must be in Airplane Mode and connected only to the Gogo® Wi-Fi in-flight for this service to work.

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