We safeguard private information we receive with the utmost concern. A recent cybersecurity incident put some of that data in harm’s way, and we apologize for that. We take this very seriously, and we strive for transparency in the status of our investigation and what we’re doing in response.

What happened:

On August 17, 2021, T-Mobile learned that a bad actor illegally accessed and acquired personal data. The bad actor first gained access to T-Mobile systems on or before July 19, 2021. Our investigation is ongoing, but we have verified that a subset of T-Mobile data had been accessed and/or acquired by unauthorized individuals and the data stolen from our systems did include some publicly available company and private personal information. The latest details about the affected data are available here.











Information involved:

During the ongoing investigation, it has been verified that a subset of T-Mobile data containing business and personal information of former and prospective customers was accessed and/or by unauthorized individuals. The exact personal information accessed and acquired varies by business and individual. We have determined that the types of impacted business information include: Business name, federal tax ID, business address, contact name and business phone number. We have determined that the types of impacted personal information include: names, driver’s licenses, government identification numbers, social security numbers, dates of birth, addresses and phone number(s). Social Security numbers and government identification numbers are collected in connection with prospective and current customers’ application for services and eligibility determinations. We have no information that indicates business or personal financial information, credit or debit card information, account numbers, or account passwords were accessed or acquired.

What we’re doing:

While T-Mobile has a number of safeguards in place to protect business and personal information from unauthorized access, we're always working to further enhance security so we can stay ahead of this activity.
















What you can do:

As we move quickly to protect you and your business, we also want to equip you to protect yourself and your company. It’s recommended that you and your business take proactive steps regularly to protect your data and identity, and now’s a great time to do that. To be clear, we have no information that indicates any passwords, postpaid PIN numbers, or financial or payment information have been compromised. Still, the following steps are always smart practices to help keep your information more secure. We encourage you to complete these actions as soon as possible:

Additional resources.

Check out more ways to protect you and your company.


If you have additional questions, feel free to contact us online, in a store or call us at 1-844-546-5367.