[Skip to content](https://www.t-mobile.com/news/press/get-out-of-the-red-qa#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [Press Release](https://www.t-mobile.com/news/press) # #GetOutoftheRed Top QA May 24, 2017  2 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn __What phones are eligible?__ The following devices are eligible: - iPhone SE, 6s, 6s Plus, 7, 7 Plus - Google Pixel, Pixel XL __What about other phones?__ Phones need certain software to be globally compatible, and some phones don’t yet have that software. We’re working with OEMs to make more phones compatible and help more people #GetOutoftheRed. __Why doesn’t this work for AT&T or Sprint?__ AT&T and Sprint must unlock their devices, and those phones won’t work right away on T-Mobile’s network. But, AT&T and Sprint customers can still switch to T-Mobile. We’ll pay off their early termination fees (ETFs) or outstanding phone payments via prepaid card when they get a new phone on T-Mobiles Equipment Installment Plan (EIP). And for a limited time, we’re waiving the trade-in requirement for Carrier Freedom. __How is #GetOutoftheRed different from Carrier Freedom?__ There’s no trade-in required to get your iPhone or Pixel paid off, and you can keep that device to use on the T-Mobile network when you switch and sign up for T-Mobile ONE and Premium Device Protection Plus. Limited time offer; subject to change. Qualifying device & credit, port-in from eligible carriers, and qualifying service required. Carrier’s Early Termination Fee or remaining device balance, including lease purchase option paid by prepaid MasterCard® Card (expires in 12 months) typically within 15 days (device reimbursement) or 30 days (ETF). Submit proof of balance & 60+ days in good standing w/ carrier within 30 days of port-in and be active and in good standing when processed. We might ask for more information. Up to 5 lines. One offer per subscriber. T-Mobile Prepaid MasterCard Card is rebate/reimbursement or exchange on new device, service, or port-in (maximum $350 per individual for ETF); for any tax implications, consult a tax advisor. No money has been paid by you for the card. Cards are issued by Citibank N.A. pursuant to a license from MasterCard International and managed by Citi Prepaid Services. Physical (via mail) & virtual prepaid cards (via SMS) available; physical cards for use where MasterCard cards accepted; some limitations for virtual cards. Cards will not have cash access and can be used everywhere MasterCard debit cards are accepted. Card terms and conditions apply. Tags[Devices](https://www.t-mobile.com/news/archive/devices) ## Related Stories [More Stories](https://www.t-mobile.com/news/stories) [ \ DevicesPress Release \ __T-Mobile Customers Get the Best Experience on the New motorola razr Lineup__ \ May 21, 2026|5 min read](https://www.t-mobile.com/news/devices/t-mobile-new-motorola-razr-lineup) [ \ CommunityStory \ __Your Backstage Pass to Music Festival Season__ \ April 21, 2026|8 min read](https://www.t-mobile.com/news/community/your-backstage-pass-to-music-festival-season) [ \ __T-Mobile Fuels Small Businesses as they Grow__ \ April 16, 2026|6 min read](https://www.t-mobile.com/news/stories/t-mobile-fuels-small-businesses-as-they-grow) [ \ CommunityStory \ __Big T-Life Changes Just Landed__ \ March 20, 2026|6 min read](https://www.t-mobile.com/news/community/t-life-updates-two)