A Message to Sprint Customers

March 17, 2020


In an effort to keep our Sprint customers informed, we wanted to share the following updates. Sprint is doing everything we can to slow the spread of COVID-19. Our priority is keeping our customers, employees and communities safe.

Our Network team is working tirelessly to ensure you can stay connected. We’ve expanded our capacity, coverage and roaming access with T-Mobile to thousands of additional locations over the next 60 days.

Sprint is taking additional measures to keep our customers and employees safe including some store closures and modifying store hours Monday — Saturday to 11 a.m. to 6 p.m. and Sunday 12 p.m. to 5 p.m. local times. Please check sprint.com/storelocator for the most up-to-date information.

At this time, it is critical to reduce contact and increase social distancing. Sprint.com and My Sprint App are the best ways to serve all of your communication needs. Sprint.com allows you to explore our products, make purchases and get the service you need from the safety of your home — like paying your bill, upgrading your phone, adding a line of service and managing your account.

Rest assured, sprint.com not only has our best deals, but we’ve also taken additional steps to waive all activation and upgrade fees. Plus, we are providing free next day shipping.

If customers with Sprint Complete are experiencing issues with your device, please chat with a Tech Expert through the Sprint Complete App or visit sprintcomplete.com.

We will continue to provide you with updates in the days and weeks to come. In times like these, we remain focused on the well-being of our customers, our employees and the communities we connect.

Sprint hopes that you and your family stay safe and healthy. For more information and frequently asked questions, go to sprint.com/covid-19.