CommunityCategory

T‑Mobile offers local relief following Tennessee Tornado

March 04, 2020
Our thoughts are with our customers and residents of Tennessee who were impacted by Monday night’s devastating tornado. T‑Mobile is on the ground offering a range of support and relief in several locations.

Update: March 8, 2020

Our community relief teams will be providing a range of relief supplies including water and other essentials, charging equipment and WiFi at the following Northern Nashville locations:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville, TN 38501
  • Kroger
    5544 Old Hickory Blvd
    Hermitage, TN 37076


Update: March 7, 2020

T-Mobile community relief teams will be available at the following Northern Nashville locations with a range of relief supplies:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville TN 38501
    2:00pm – 6:00pm CST
  • 5544 old hickory Blvd
    Hermitage, TN 37076
    3:30pm – 6:00pm CST

  • CE McGruder Family Resource Center
    2013 25th Ave N
    Nashville TN 37208
    2:00pm – 6:00pm CST

 

March 6, 2020

T-Mobile community relief teams will be available at the following locations in Northern Nashville providing a range of relief supplies including water and other essentials, charging equipment and WiFi:

  • Pearl-Cohn Entertainment Magnet High School
    904 26th Avenue N
    Nashville TN 37208
    10:00am – 6:00pm CST
  • Lowe’s 10 am-2 pm
    5025 Old Hickory Blvd
    Hermitage TN 37076
    10:00am – 2:00pm CST
  • CE McGruder Family Resource Center
    2013 25th Ave N
    Nashville TN 37208
    2:30pm – 6:30pm CST

     

March 5, 2020

We continue to make good progress on restoring our sites to service but some customers Mt Juliet might still experience spotty coverage in some places.

T-Mobile community relief teams will be available at the following locations with a range of relief supplies:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville TN 38501
  • Paula Cohn High School
    904 26th Ave N
    Nashville TN 37208


March 4, 2020

Our thoughts are with our customers and residents of Tennessee who were impacted by Monday night’s devastating tornado. T-Mobile is on the ground offering a range of support and relief in several locations.

The T-Mobile network held up well but some customers in the Hermitage and Mt Juliet areas might experience spotty coverage in limited locations due to a loss of power and transport in some cases. We are working quickly to restore service when it is safe to do so in those areas.

T-Mobile community relief teams will be available at two local stores providing a range of relief supplies including water and other essentials, charging equipment and WiFi:

  • 4015 Lebanon Pike Ste E, Hermitage, TN 37076 
  • 650 S Jefferson Ave Ste 106, Cookeville, TN 38501


We would also like to remind customers that our Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.

T-Mobile and Metro by T-Mobile customers with questions or who need further assistance with their account or service can call 611 from their T-Mobile or Metro by T-Mobile handset.

 

Footnote: During congestion, the small fraction of T-Mobile customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Metro customers using >35 GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.