Community

T‑Mobile offers local relief following Tennessee Tornado

March 04, 2020
Our thoughts are with our customers and residents of Tennessee who were impacted by Monday night’s devastating tornado. T-Mobile is on the ground offering a range of support and relief in several locations.

Update: March 8, 2020

Our community relief teams will be providing a range of relief supplies including water and other essentials, charging equipment and WiFi at the following Northern Nashville locations:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville, TN 38501
  • Kroger
    5544 Old Hickory Blvd
    Hermitage, TN 37076


Update: March 7, 2020

T-Mobile community relief teams will be available at the following Northern Nashville locations with a range of relief supplies:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville TN 38501
    2:00pm – 6:00pm CST
  • 5544 old hickory Blvd
    Hermitage, TN 37076
    3:30pm – 6:00pm CST

  • CE McGruder Family Resource Center
    2013 25th Ave N
    Nashville TN 37208
    2:00pm – 6:00pm CST

 

March 6, 2020

T-Mobile community relief teams will be available at the following locations in Northern Nashville providing a range of relief supplies including water and other essentials, charging equipment and WiFi:

  • Pearl-Cohn Entertainment Magnet High School
    904 26th Avenue N
    Nashville TN 37208
    10:00am – 6:00pm CST
  • Lowe’s 10 am-2 pm
    5025 Old Hickory Blvd
    Hermitage TN 37076
    10:00am – 2:00pm CST
  • CE McGruder Family Resource Center
    2013 25th Ave N
    Nashville TN 37208
    2:30pm – 6:30pm CST

     

March 5, 2020

We continue to make good progress on restoring our sites to service but some customers Mt Juliet might still experience spotty coverage in some places.

T-Mobile community relief teams will be available at the following locations with a range of relief supplies:

  • Cookeville Community Center
    240 Carlen Dr
    Cookeville TN 38501
  • Paula Cohn High School
    904 26th Ave N
    Nashville TN 37208


March 4, 2020

Our thoughts are with our customers and residents of Tennessee who were impacted by Monday night’s devastating tornado. T-Mobile is on the ground offering a range of support and relief in several locations.

The T-Mobile network held up well but some customers in the Hermitage and Mt Juliet areas might experience spotty coverage in limited locations due to a loss of power and transport in some cases. We are working quickly to restore service when it is safe to do so in those areas.

T-Mobile community relief teams will be available at two local stores providing a range of relief supplies including water and other essentials, charging equipment and WiFi:

  • 4015 Lebanon Pike Ste E, Hermitage, TN 37076 
  • 650 S Jefferson Ave Ste 106, Cookeville, TN 38501


We would also like to remind customers that our Magenta, T-Mobile One, or Simple Choice plans always have unlimited talk, text, and data. Metro by T-Mobile customers also have unlimited talk and text on all plans.

T-Mobile and Metro by T-Mobile customers with questions or who need further assistance with their account or service can call 611 from their T-Mobile or Metro by T-Mobile handset.

 

Footnote: During congestion, the small fraction of T-Mobile customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Metro customers using >35 GB/mo. may notice reduced speeds and Metro customers may notice reduced speeds vs. T-Mobile due to prioritization.