What’s the news: Amid the COVID-19 pandemic, stressful holiday season and National Veterans and Military Families Month, T-Mobile announced that it is the first major wireless provider to make the 988 emergency lifeline immediately available to its customers. Starting today, customers who dial 988 on the T-Mobile network will have free access to approximately 180 crisis centers that offer real-time, lifesaving mental health services from professionally trained counselors.

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Why it matters: Suicide is a national health crisis that leads to one death every 11 minutes. An average of 17.6 of America’s military veterans die by suicide each day and a larger number of people than ever are showing signs of clinical anxiety or depression amid the COVID-19 pandemic. The three-digit 988 dial-out makes it easier for Americans in crisis to access the help they need and experts believe it will decrease the stigma surrounding mental health issues longer term.

Who it’s for: Those who recognize that rapid access to suicide prevention and mental health counseling is critical, especially now.

BELLEVUE, Wash. — November 20, 2020 —T-Mobile has once again demonstrated its commitment to getting customers the essential connectivity they need at the most important times. The Un-carrier announced today that it is the first major wireless provider to activate the new nationwide 988-emergency lifeline for customers on the T-Mobile network. Those in need of free mental health support can now get it immediately by dialing 988 to be connected directly to the National Suicide Prevention Lifeline, a network of approximately 180 local- and state-funded crisis centers.

As mental health issues rise and suicide rates climb, this critical service couldn’t come quick enough. According to the most recent annual data from the Centers for Disease Control and Prevention, 15.4 million American adults seriously thought about, made a plan for, or attempted suicide, and suicide claims the lives of over 48,000 annually—one death every 11 minutes. Veterans are hit particularly hard; on average, 17.6 veterans take their own lives every day. And this year the U.S. enters the holiday season with the added stress of the COVID-19 pandemic. In fact, recent research found that one third of Americans – more than ever before - are showing signs of clinical anxiety or depression as a result of COVID-19.

T-Mobile moved quickly to take necessary measures needed to activate this service for its customers far ahead of the July 2022 deadline established by the Federal Communications Commission earlier this year. T-Mobile modified its nationwide network to translate and route 988 calls to the existing National Suicide Prevention Lifeline number, updated its billing system to ensure no customer will be charged for using the service and created a bounce-back message so anyone texting 988 on the T-Mobile network will get an immediate response advising them to place a voice call to 988.  

“T-Mobile knows how much our customers depend on us for reliable connectivity and when someone needs access to mental health support, seconds truly matter. Giving our customers a quick connection via 988 to trained mental health care professionals was a priority for us because it could save lives,” said T-Mobile’s Executive Vice President and Chief Technology Officer Abdul Saad. "Making 988 available to our customers was a matter of urgency for us, particularly as the COVID-19 pandemic continues and the holiday season approaches. And it's particularly meaningful to launch this during November as we recognize the contributions and acknowledge the sacrifices of our military veterans. I'm proud that T-Mobile is doing our part to help get this lifesaving tool in the hands of those who will benefit from it." 

Anyone who needs help can find it by calling the National Suicide Prevention Lifeline at 1-800-273-8255 (1-800-273-TALK) and through online chats. Veterans and service members may reach the Veterans Crisis Line by pressing 1 after dialing, as well as by chatting online at www.veteranscrisisline.net or texting 838255.

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="http://www.t-mobile.com/">http://www.t-mobile.com</a>.

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What’s the news: Amid the COVID-19 pandemic, stressful holiday season and National Veterans and Military Families Month, T-Mobile announced that it is the

T-Mobile Makes 988 Emergency Lifeline’s Critical Mental Health Support Services Immediately Available to Customers | T-Mobile Newsroom

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To add a little more Magenta to your messaging this holiday, simply download the keyboard now

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We’ve already helped you show your Magenta pride in your virtual meetings and happy hours with <a href="https://www.t-mobile.com/news/community/virtual-backgrounds-for-zoom-teams-webex-meetings">T-Mobile landmark virtual backgrounds</a>. Now keep the creativity flowing in your family group phone chats this Thanksgiving in true Un-carrier style with … T-MOJIS!

Whether you’re letting everyone know when the food coma hits or wishing your friends and family a safe and healthy holiday, you can do it with a series of stylish stickers, tailor made for the Magenta family. They’re full of T-Mobile energy, and include CEO Mike Sievert, Captain MEGAHertz, DE&I pride and a few Thanksgiving treats to complement any Turkey Day festivities.

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It’s super easy to download the keyboard to your device and start using them today. iPhone or Android user? It doesn’t matter! You just need to start by opening the Apple App Store or Google Play Store on your mobile device.

APP INSTALL INSTRUCTIONS:

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Watch here to see the tutorial in action!

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KEYBOARD EXTENSION iOS ONLY

In order to access T-MOJIS directly within your keyboard, go to: Settings > General > Keyboard > Keyboards > Add New Keyboard > TMOJIS

Then, simply access your keyboard in iMessage, and it will appear as an icon on the right-hand side. Tap on that icon, and then simply select which sticker to message!

Sticker Share: To send stickers from within the app, simply select “send stickers” from the app homepage, and select the sticker you want to send, then the app you’d like to share it to.

Photobomb: To decorate existing photos with T-MOJIS, or take existing ones and decorate on the spot, you can either select Photobomb from the home screen, or the camera icon on the upper left-hand corner after selecting “send stickers.”

If you’re going to also be gathering via video call this Thanksgiving, download the latest T-Mobile landmark virtual backgrounds for your Zoom, Teams or Web-ex get-together here: <a href="https://www.t-mobile.com/news/community/virtual-backgrounds-for-zoom-teams-webex-meetings">Get Your Very Own T‑Mobile Landmark Virtual Background! (Now with 5G!)</a>

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Add a little Magenta to your Turkey Day messaging! Whether you’re letting everyone know when the food coma hits or wishing your friends and family a safe and healthy holiday, you can do it with stylish T-MOJIS stickers.

Introducing: T-MOJIS! A Thanksgiving Celebration for Your Phone | T-Mobile Newsroom

Introducing: T-MOJIS! A Thanksgiving Celebration for Your Phone

JasonAdams

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What’s the news: Starting on World Kindness Day (Nov.13) through Giving Tuesday (Dec. 1) and ending on Dec.4, 2020, T-Mobile is closing out this year by spreading the love and asking everyone to #CaptureKindness. Photos and stories posted on social media, along with customer clicks in the T-Mobile Tuesdays App on Giving Tuesday, will translate to the Un-carrier’s biggest contribution to Feeding America® ever — up to 15 million meals* delivered to families across the U.S.

Why it matters: Millions of Americans are facing food insecurity right now, particularly due to the devastating impact of the COVID-19 pandemic. T-Mobile wants to give back and do it while making others feel good — providing people a reason to smile and hopefully encouraging all of us to reconnect with our communities. Leave it up to the Supercharged Un-Carrier to help supercharge America’s kindness (with even more kindness!) through the #CaptureKindness campaign.

Who it’s for:  Anyone who needs a little positivity in their life right now (and who doesn’t!?!).

Bellevue, Wash. — November 13, 2020 — Love and connection are at the heart of who T-Mobile is, and this Giving Season it’s pretty clear we ALL need more of both! So, starting on World Kindness Day (Nov. 13) through Giving Tuesday (Dec. 1) and ending on Dec. 4, 2020, the Un-Carrier is inviting everyone to #CaptureKindness through social media posts and T-Mobile Tuesday clicks — and help Feeding America®, the country’s largest hunger-relief nonprofit, deliver millions of meals to people facing food insecurity.

As Feeding America® estimates up to 50 million families are impacted by the COVID-19 pandemic, there is a critical need this holiday season. So, T-Mobile is stepping up with its biggest donation goal to date to support Feeding America’s mission to end hunger — 15 million meals — and they’re asking customers, fans and employees to join them. Here’s how:

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“2020 has been filled with a lot of unexpected challenges, important milestones and big moments — and through it all, T-Mobile has been there for our customers as a reliable and consistent lifeline to the world. Now we want to help end this year on a high note and spread some goodness and positivity — just what everyone needs! We love the idea of people coming together to #CaptureKindness, using their devices to share goodwill and love, and giving back to those in our communities who need it most right now,” said T-Mobile CEO Mike Sievert. “I can’t wait to see that Kind-0-Meter tick up and up every single day with photos, posts and likes!”

“After the year we’ve had, we could all use some extra compassion in our lives. And like T-Mobile is showing, we can also spread some love to those who need it most. Fifty million Americans facing food insecurity is a sharp increase from last year's 34.5 million, so I want to say thank you to T-Mobile for helping us finish the year by bringing more meals --- and kindness — to more hungry families across the country,” said Claire Babineaux-Fontenot, CEO of Feeding America.

But the goodness doesn’t stop there. Because T-Mobile employees are passionate about giving back to their communities, the T-Mobile Foundation is giving each employee $20 to contribute to a charity of their choice, AND matching employees’ personal donations 2:1 (up to $750,000, and up to $4,000 per employee) from Dec.1 to Dec. 31, 2020.

Be sure to watch <a href="http://www.tmobilecapturekindness.com/">http://www.tmobilecapturekindness.com/</a> this holiday season!

About T-Mobile T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com%2F&esheet=52321646&newsitemid=20201106005342&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=7&md5=69f49b59c279f5e231e1966f993f5cda">http://www.t-mobile.com</a>.

*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. Nov. 13, 2020 through Dec. 4, 2020: Minimum donation of $100,000.

Love and connection are at the heart of who T-Mobile is, and this Giving Season it’s pretty clear we ALL need more of both! So, starting on World Kindness Day (Nov. 13) through Giving Tuesday (Dec. 1) and ending on Dec. 4, 2020, the Un-Carrier is inviting everyone to #CaptureKindness through social media posts and T-Mobile Tuesday clicks — and help Feeding America®, the country’s largest hunger-relief nonprofit, deliver millions of meals to people facing food insecurity.

T-Mobile Kicks Off #CaptureKindness Campaign to Help Feeding America® Give 15 Million Meals and Take Back 2020 With a Magenta Wave of Positivity | T-Mobile Newsroom

T-Mobile Kicks Off #CaptureKindness Campaign to Help Feeding America® Give 15 Million Meals and Take Back 2020 With a Magenta Wave of Positivity

lisabelot

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<a>Bellevue, Washington — October 20, 2020 — </a>The Un-carrier is doubling down on its commitment to support youth, at a time when budgets are tighter than ever for families all across the country. Today, T-Mobile (NASDAQ: TMUS) announced it’s increasing the company’s <a href="https://www.t-mobile.com/news/un-carrier/mlb-postseason-2020">previous commitment</a> to Little League, now donating not $5,000 but $10,000 per home run hit during the World Series to the <a href="https://www.t-mobilecallupgrant.com/">T-Mobile Little League Call Up Grant Program</a>, which ensures kids can participate in their local Little League by helping cover registration fees. Through the World Series, everyone — T-Mobile customer or not — can continue to support the cause by simply texting “LittleLeague” to 313131. For every text, T-Mobile will now donate not $1 but $5 — up to an additional $2 million — to support grant recipients in the texters’ local community next season. And the Un-carrier is giving five lucky fans 5G devices during (when else) the 5th inning of every game on <a href="https://twitter.com/TMobile" target="_blank" rel="noreferrer noopener">Twitter</a> @TMobile.

“These are challenging times for our nation’s youth, and opportunities to learn and play are absolutely paramount — that’s why we’re amplifying our commitment to Little League this World Series, and this important cause that remains so close to our hearts,” said Mike Sievert, CEO of T-Mobile. “We received so many incredible stories and inspiring notes of gratitude from families last season, and we look forward to seeing thousands more grant recipients accomplish great things next season … so start texting, and help us hit that $2 million mark!”

Following the onset of the global pandemic, families across the country are facing more financial challenges now than ever before. For many parents like Joanna Brown, financial assistance through the T-Mobile Little League Call Up Grant Program made it possible for her child to participate in Little League. “As a single parent, I don’t get these opportunities very often for my son, but thanks to this program he was able to have the best summer of his life,” said Brown. “My son has high functioning autism, and it’s hard for him to be a part of teams and easily make friends … but he enjoyed being on that field, being up to bat and having friends in the dugout cheering him on. The camaraderie of his teammates and coaches was unbelievable, and this program made it all happen.”

Here’s how you can trigger donations to the T-Mobile Little League Call Up Grant Program, on behalf of T-Mobile:

Plus, along with giving fans the chance to rally around a good cause this MLB Postseason, today the Un-carrier is teaming up with MLB to bring fans alongside players as they gear up for the 116th Fall Classic … virtually! T-Mobile 5G BatterCams mounted on player and coach hats will provide a first-person look at the action, while 360-degree T-Mobile 5G FieldCams will transport fans to the field. The unprecedented livestream is made possible by T-Mobile’s nationwide 5G network which enables high-definition cameras to transmit wirelessly, allowing for true mobility. Fans can tune in before Game One of the World Series on MLB.com, Twitch, @MLB on <a href="https://twitter.com/mlb">Twitter</a>, <a href="https://www.facebook.com/mlb">Facebook</a>, the MLB app, MLB.TV, the <a href="https://www.oculus.com/experiences/quest/2873640696088444/?locale=en_US">MLB VR app</a> on Oculus, as well as <a href="https://www.t-mobilebeyondthebases.com/">T-MobileBeyondtheBases.com</a>.

T-Mobile’s nationwide 5G network covers over 260 million people across 1.3 million square miles. And thanks to the Un-carrier’s massive supply of ideal mid-band 5G spectrum (2.5 GHz), in many places, mid-band 5G average download speeds are already around 300 Mbps with peak speeds approaching 1 Gbps…that’s 7.5X faster than today’s average LTE speeds. T-Mobile’s mid-band 5G is already in <a href="https://www.t-mobile.com/news/network/supercharged-midband-5g">210 cities and towns</a> with thousands more on the way by end of year.

After giving more than $1 million to the T-Mobile Little League Call Up Grant Program in 2019, the Un-carrier gave nearly 5,000 children from more than 700 leagues in almost every state across the country the ability to play ball. In addition to the T-Mobile Little League Call Up Grant Program, T-Mobile has dedicated resources to refurbish fields, as well as provide bats, balls and other crucial equipment to leagues. To hear more about how these grants have impacted families directly, head <a href="https://www.t-mobile.com/news/community/mlb-world-series-donations-to-support-little-league-baseball-and-softball">here</a>.

To learn more about the T-Mobile Little League Call Up Grant Program, including how to apply, visit <a href="http://www.T-MobileCallUpGrant.com">www.T-MobileCallUpGrant.com</a>. Be sure to follow @TMobile on <a rel="noreferrer noopener" href="https://twitter.com/TMobile" target="_blank">Twitter</a>, <a rel="noreferrer noopener" href="https://www.facebook.com/TMobile/" target="_blank">Facebook</a> and <a rel="noreferrer noopener" href="https://www.instagram.com/tmobile/?hl=en" target="_blank">Instagram</a> for updates through the World Series.

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5G: Capable device required; coverage not available in some areas. Sweepstakes: NO PURCHASE NECESSARY. Ends after 5th inning of final World Series game. Open to legal residents of the United States including the District of Columbia & Puerto Rico who are 18 years of age or older. Void where prohibited. For Official Rules, visit <a href="https://nam02.safelinks.protection.outlook.com/?url=https://bit.ly/3lWYE7o&data=04%7c01%7cStephen.Berge%40T-Mobile.com%7ca21b2a2f447d49049c6a08d87219fd25%7cbe0f980bdd994b19bd7bbc71a09b026c%7c0%7c0%7c637384803227184063%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=oj2Kf7Y2DN/dVr1pMOvvLGmJEmrDYE2gPl2JQU4vu9w%3D&reserved=0">https://bit.ly/3lWYE7o</a>. Sponsored by T-Mobile.

About T-Mobile US, Inc.  T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a rel="noreferrer noopener" href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com%2F&esheet=52278086&newsitemid=20200902005632&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=3&md5=2e816955b7c19b1400103fec6b486925" target="_blank">http://www.t-mobile.com</a>.

Media Contact T-Mobile US, Inc. Media Relations  <a rel="noreferrer noopener" href="mailto:MediaRelations@T-Mobile.com" target="_blank">MediaRelations@t-mobile.com</a>

Investor Relations Contact  T-Mobile US, Inc.   <a rel="noreferrer noopener" href="mailto:investor.relations@t-mobile.com" target="_blank">investor.relations@t-mobile.com</a>

What's the news: The Un-carrier is increasing its support of families in need, donating $10,000 per home run during the World Series to help cover Little

Baseball, Softball and 5G for All. T-Mobile Turns Up Donations for Little League® During the World Series | T-Mobile Newsroom

Baseball, Softball and 5G for All. T-Mobile Turns Up Donations for Little League® During the World Series

Mary Gerber

What&#039;s the news: The Un-carrier is increasing its support of families in need, donating $10,000 per home run during the World Series to help cover Little

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Parents and coaches share stories of how the T-Mobile Little League Call Up Grant Program helps kids in need.

“As a single parent, I don’t get these opportunities very often for my son, but thanks to this program he was able to have the best summer of his life,” said Joanna Brown, a Little League parent from Ketchikan, Alaska.

For many parents like Joanna Brown, mother of former grant recipient Timothy Brown, Little League is something her family may not have been able to afford without financial assistance. In fact, it’s projected that <a href="https://www.t-mobile.com/news/_admin/?post_type=story&p=57815&preview=true">one in five kids</a> will not be able to play Little League in the upcoming season because of financial strains. For some families, missing out on the benefits of Little League is a sacrifice that proves this can be much more than just a game.

“My son has high-functioning autism, and it’s hard for him to be a part of teams and easily make friends … but he enjoyed being on that field, being up to bat and having friends in the dugout cheering him on,” explains Brown. “The camaraderie of his teammates and coaches was unbelievable, and this program made it all happen.”

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It’s one of the many reasons T-Mobile is doubling its <a href="https://www.t-mobile.com/news/un-carrier/mlb-postseason-2020">previous commitment</a> and donating $10,000 per home run hit during the Major League Baseball Postseason to the <a href="https://www.t-mobilecallupgrant.com/">T-Mobile Little League Call Up Grant Program</a> — a fund dedicated to helping thousands of children across America participate in their local Little League programs by covering registration fees.

“Because of the effects of COVID-19 during the 2020 season, some families were unable to allow their children to play,” laments Reggie Reinhardt, VP of Baseball for Ketchikan Little League. “Because of financial hardship, registration fees became a burden and leagues were unable to get the extra funds from local businesses to help with scholarships for local players.”

After giving more than $1 million to the T-Mobile Little League Call Up Grant Program in 2019, the Un-carrier made it possible for nearly 5,000 children from more than 700 leagues in almost every state across the country the ability to play ball. Coaches from Alaska all the way down to North Carolina say the funds help them give hope to families that might not even try to apply because they assume they simply will not be able to afford this activity for their children.

“About 30% of all kids in our area are in the low to no income area and we end up having to pay the majority if not all of their registration fees,” says Cedrick Collins, President of the NW Little League Charlotte North Carolina District 3. “When I got the information about T-Mobile that was a huge help because we are now able to offer free registration basically to kids who were unable to pay. Some families have three to four kids and if the registration is eighty-five or even one hundred twenty dollars and that number times three or four is a great deal, and it turned them away.”

Through the MLB World Series, everyone — T-Mobile customer or not — can continue to support the cause by simply texting “LittleLeague” to 313131. For every text, T-Mobile will donate $5 — up to an additional $2 million — to support grant recipients in the texters’ local community next season.

Double Play: T-Mobile Increases Donations for MLB World Series Support for Little League | T-Mobile Newsroom

Double Play: T-Mobile Increases Donations for MLB World Series Support for Little League

Shawna Ryan

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This T-Mobile "Dynamic Duo" Battles Everything from Wildfires to the Pandemic. Here's How.

Among T-Mobile’s crisis-response specialists, this time of year is known as “disaster season” — the stressful weeks at the end of summer and beginning of fall when hurricanes threaten America’s Gulf and Atlantic states, and wildfires typically devastate communities across the American West. And though COVID-19 has changed the way the world operates at a fundamental level, it hasn’t stopped those disasters from coming. In fact, 2020 has turned out to be one of the most demanding disaster seasons in memory, with millions and millions of acres burning in California, Oregon and Washington, while multiple major storms wrecked the entirety of Louisiana … all as the pandemic has completely altered the way disaster relief can be deployed in troubled areas.

In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations. Between the two of them, they are the community response team, “small but mighty,” according to Stephanie, covering the preparation, adjustment and deployment — anything non-network-related — of disaster relief from the consumer markets standpoint. They’ve also been adapting to changing pandemic protocols to ensure the safety of their employees and their customers.

“We call each other Batman and Robin,” Becky says.

“One day I’m Batman and she’s Robin,” Stephanie adds. “The next day it’s the other way around. We just work it together.”

When Hurricanes Laura and Sally pummeled Louisiana within a couple weeks of each other from August to September, and wildfires ravaged the entire West Coast, they had (to put it mildly) a hectic month. But, like Becky says, “When we’re dealing with 2020, you gotta find that silver lining wherever you can!”

Stephanie’s key responsibility is managing a nationwide fleet of 15 trucks, 11 dedicated to community response and four mobile store replacements. Becky’s role is to keep the trucks stocked with connectivity supplies that her team hands out to communities for free use for up to 30 days. Both are working remotely right now, leading teams deployed across the U.S. — Stephanie from the greater Philadelphia area and Becky in Texas.

“I’m in Houston,” Becky says, “but my brain is in California, Oregon, Washington, Utah, Colorado, Louisiana, Alabama, Mississippi, Florida.” She adds: “If you’re 30 miles from a fire, you’re not in a bad position, but if you get a knock on the door at 6 AM saying your house is in danger, you grab your children and dogs and run out of the house.”

So you might leave behind your phone, or maybe your charger or tablet. Those are the items — along with mobile hotspots for getting online — that her team provides. Normally that means setting up trucks within impacted communities, usually at local shelters or relief facilities, the moment the area is declared safe, and then staying as long as needed. But, of course, that strategy has had to adjust to rules banning crowds of more than a few people congregating in one place due to coronavirus concerns.

While Stephanie and Becky singlehandedly developed T-Mobile’s disaster relief program from the get go, they have also assembled a cohort of trusted teammates on the ground.

In Lake Charles, Louisiana, which was ravaged by Hurricane Laura, one of the worst storms in state history, their staff has been posted up for weeks and is planning to stay indefinitely. All the while, following socially distant measures due to COVID is top of mind. Rather than letting people come to them, they’ve been minimizing contact and mitigating crowds by distributing items to shelters in individual care packages. They’ve provided the same response in California since wildfires there took off in August.

“We’ve had to challenge ourselves to think, 'How do we still supply the community while minimizing risk?' It was not easy,” Stephanie says. “We came up with the drop-off supply solution. Instead of standing with a table or tent and trucks and going inside shelters to crowds gathered, we put pieces in place to have contactless support. We do prep work to determine needs at each shelter to provide care packages to them. Some people need WiFi; if power is out, they need more charging capabilities.”

The contactless solution has been a great success, she says, both in terms of direct benefit to customers and in keeping the process safe: “We developed processes to ensure trucks are regularly cleaned and employees are getting temperature checked and washing hands and sanitizing assets around them. We’re taking steps to keep everyone safe. We have a number of PPE supplies in the trucks and we take it one shelter and one support activity at a time.”

Along with relief trucks, Stephanie also has four retail replacement trucks at her disposal. When a brick-and-mortar store is damaged or destroyed by a natural disaster, she’ll roll out a retail truck-and-trailer combo into that community to ensure customers have access to the devices and services they need.

“If a store and a truck had a baby, that’s our trailers,” she says. “We can replace a structure with one of our replacement stores within a week.”

The only way she and Becky can accomplish so much work in so little time is by coordinating efforts on both the logistical and practical levels.

“We say it takes a special kind of person to do this job,” Becky says. “You gotta have the passion but you need to understand how to triage. Everyone thinks the world’s coming down but it’s not. Our job is to provide confirmation that we’re gonna get through this. And this is how, this is the process. It takes a person with drive to support but you can’t get frustrated and beat down.”

Says Stephanie, pointing out just how essential it’s been to collaborate with Becky for this disaster season’s relief effort, “It’s not a Stephanie effort, it’s a total team effort. I can’t give trucks to Becky’s group because it just wouldn’t work, she has her own mountains to lift. We’re in lockstep hourly it feels like.”

“I don’t think anyone was prepared for the amount of disaster we’re facing,” she continues. “Everyone supporting the disasters is tired. But the need doesn’t stop, and neither does the work.”

In the face of oncoming storms or wildfires, T-Mobile stores must sometimes be closed and alternative retail options must be established. In the aftermath, customers often need emergency connectivity solutions until permanent services and devices are restored. These assistance efforts are led by two T-Mobile superstars: Becky Romero, a senior disaster recovery manager, and Stephanie Kehoe, a senior manager of field operations.

Dealing with Disaster Season | T-Mobile Newsroom

Dealing with Disaster Season

AlexandraFidler

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T-Mobile’s External Diversity and Inclusion Council members say celebrating Hispanic Heritage Month on a companywide level is the right way to honor Latinx employees — past, present and future.

“Most people know about the Latino population in terms of statistics,” says T-Mobile External Diversity and Inclusion Council member Gilbert Casellas. “There are 58 million of us, with a GDP that’s equivalent to $2.3 trillion, and if we were a separate country we would be the eighth largest country in the world. Fortunately, we’re part of this great country and making it even greater.”

As a way to highlight Hispanic Heritage Month, which runs from September 15 to October 15, T-Mobile announced it is honoring its Hispanic employees and customers through community giving, events and dialogues that promote Hispanic voices under the central theme of Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro. — Proud of our Past. Facing the Present. Impacting the Future.

Impacting the future is the keen focus of the company’s <a href="https://www.t-mobile.com/news/community/meet-the-civil-rights-leaders-joining-t-mobiles-external-diversity-and-inclusion-council">External D&I Council</a>, as their work to advise T-Mobile on its DE&I initiatives now begins.

Casellas, former chairman of the Equal Employment Opportunity Commission (EEOC), has put that belief into action with his extensive legal and policy experience as a diversity, equity and inclusion advisor to several major corporations, governmental commissions and universities. He says Hispanic Heritage Month is a reminder to everyone the multifaceted role the Latinx population plays in the success of the country.

“Bring your whole selves to work,” urges Casellas. “Let your voices be heard. As our country and its institutions and businesses become increasingly more diverse, I believe we as Latinos will have a greater role in driving that success.”

For its part, T-Mobile has been recognized as a Best Employer for Latinos in the Nation by Latino Leaders Magazine and named 2018 Corporation of the Year by the U.S. Hispanic Chamber of Commerce. Throughout this year’s Hispanic Heritage Month, the company’s over 55 Diversity, Equity and Inclusion Chapters across the country gave their members an opportunity to learn and have meaningful conversations with virtual panel discussions, cultural exchanges and guest speakers that explored the topics of culture, history, representation and equity.

Listening to these voices serves as motivation for fellow council member Sindy Benavides, the Chief Executive Officer of <a href="https://lulac.org/" target="_blank" rel="noreferrer noopener">LULAC</a>. She says working with T-Mobile’s External D&I Council creates a gold standard for all companies when it comes to engaging their Latinx employees and is a way for her to pay homage to those who came before her.

“Hispanic Heritage Month is a special month to celebrate and honor our ancestors, especially for their mission, their courage, their sacrifice and their love,” says Benavides. “I hope that through the work I do every single day at the League of United Latin America Citizens, the oldest and largest national Latino civil rights organization in the country, that I honor their legacy, their sacrificio , because they gave everything for me.”

Both Casellas and Benavides say they are encouraged as they think about the Hispanic community’s impact at T-Mobile and in the U.S. 

“We have a proud legacy and our future is bright,” says Casellas.

T-Mobile has honored that legacy this Hispanic Heritage Month with donations to organizations that  provide resources for a bright future, including a $10,000 donation to the Latino Community Fund as part of the company’s Community Spotlight program with the Seattle Mariners and by doubling employee donations to <a href="http://www.elcentrodelaraza.org/">El Centro de la Raza</a>, an educational, cultural and social service agency that provides support centering around the Latinx community but not excluding others in need.

“We know that in 2050 we will be 130 million Latinos strong,” says Benavides. “My hope is we as a community understand our power, understand our heritage and understand we come from a united, strong, courageous community with leaders that make up who we are today.”

As a way to highlight Hispanic Heritage Month, which runs from September 15 to October 15, T-Mobile announced it is honoring its Hispanic employees and customers through community giving, events and dialogues that promote Hispanic voices under the central theme of Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro. — Proud of our Past. Facing the Present. Impacting the Future.

&quot;We Have a Proud Legacy and Our Future Is Bright!&quot; | T-Mobile Newsroom

&#8220;We Have a Proud Legacy and Our Future Is Bright!&#8221;

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Bellevue, Washington — October 5, 2020 — Ball for all! T-Mobile (NASDAQ: TMUS) is rallying fans around a good cause, committing to donate $5,000 per home run hit during the Major League Baseball Postseason to the T-Mobile Little League Call Up Grant Program — a fund dedicated to helping thousands of children across America participate in their local Little League programs. Plus, starting today and through the World Series, everyone — T-Mobile customer or not — can help support the cause by simply texting “LittleLeague” to 313131 (standard message and data rates may apply). For every text received, T-Mobile will donate $1 — up to an additional $1 million — to support grant recipients in the texters’ local community. These donations will help cover the costs of Little League Baseball and Softball registration fees for families in need.

“Next season, 1 in 5 kids may not have the opportunity to play sports due to financial hardship … that’s why we're using our massive platform during the MLB Postseason to rally fans to help us make an impact in their local communities,” said Mike Sievert, CEO of T-Mobile. “Last season, we gave close to 5,000 kids the chance to play the game they love, many for the first time ever, and we’re just getting started!”

After giving more than $1 million to the T-Mobile Little League Call Up Grant Program in 2019, the Un-carrier gave nearly 5,000 boys and girls from more than 700 leagues in almost every state across the country the ability to play ball. In addition to the T-Mobile Little League Call Up Grant Program, T-Mobile has dedicated resources to refurbish fields, as well as provide bats, balls and other crucial equipment to local leagues in need.

"T-Mobile shares our belief that all children should have the chance to have a Little League baseball or softball experience, regardless of their family financial situation. The support of T-Mobile has been critical in giving children the ability to participate and enjoy playing Little League in their community, " said Stephen D. Keener, Little League President and CEO. "The unprecedented challenges our leagues, families, and volunteers have faced this year have made the need for this program, and financial support for families in need, greater than ever before, and we are thankful to T-Mobile for helping our Little Leaguers get back to the field."

Here’s how to spark a donation to the T-Mobile Little League Call Up Grant Program, courtesy of T-Mobile:

"As a president from a rural community and an underfunded area, I can't thank T-Mobile enough. This program has personally touched many families in our area," said Eric Jones, President of Roselawn Little League in Indiana. "We expect plenty more to benefit thanks to these donations. It's an incredible program, and on behalf of our entire community, we are truly thankful.”

The T-Mobile Little League Call Up Grant Program is dedicated to supporting families in need by helping to cover registration fees associated with their local Little League. This grant program offers a simple-to-use process for getting your child funded and registered to play in either the Baseball, Softball, or Challenger Division. To learn more about the T-Mobile Little League Call Up Grant Program, including how to apply, visit <a href="http://www.T-MobileCallUpGrant.com">www.T-MobileCallUpGrant.com</a>. Be sure to follow @TMobile on <a rel="noreferrer noopener" href="https://twitter.com/TMobile" target="_blank">Twitter</a>, <a rel="noreferrer noopener" href="https://www.facebook.com/TMobile/" target="_blank">Facebook</a> and <a rel="noreferrer noopener" href="https://www.instagram.com/tmobile/?hl=en" target="_blank">Instagram</a> for updates through the World Series.

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: <a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Fwww.t-mobile.com%2F&esheet=52278086&newsitemid=20200902005632&lan=en-US&anchor=http%3A%2F%2Fwww.t-mobile.com&index=3&md5=2e816955b7c19b1400103fec6b486925" target="_blank" rel="noreferrer noopener">http://www.t-mobile.com</a>.

Media Contacts  T-Mobile US, Inc. Media Relations  <a href="mailto:MediaRelations@T-Mobile.com" target="_blank" rel="noreferrer noopener">MediaRelations@t-mobile.com</a>

Investor Relations Contact  T-Mobile US, Inc.   <a rel="noreferrer noopener" href="mailto:investor.relations@t-mobile.com" target="_blank">investor.relations@t-mobile.com</a>

What's the news:  The Un-carrier is donating $5,000 per home run hit during the MLB Postseason to the T-Mobile Little League Call Up Grant Program to help

Little League® Baseball and Softball Gets Big Love from T-Mobile this MLB Postseason ... $1M+ Big! | T-Mobile Newsroom

Little League® Baseball and Softball Gets Big Love from T-Mobile this MLB Postseason &#8230; $1M+ Big!

What&#039;s the news:  The Un-carrier is donating $5,000 per home run hit during the MLB Postseason to the T-Mobile Little League Call Up Grant Program to help

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https://www.t-mobile.com/news/un-carrier/mlb-postseason-2020

As part of a groundbreaking agreement signed last year, T-Mobile created an external council of leaders representing diverse groups to advise the company. 

Today, T-Mobile unveiled the members of its External Diversity and Inclusion Council. The group was created as part of T-Mobile’s groundbreaking multi-year, $25 million civil rights memorandum of understanding (MOU) signed last year with six diversity and civil rights organizations. The council includes a representative from each of the organizations that co-signed the MOU and others from outside T-Mobile who are leaders in their respective communities.

The men and women of the council include some of America’s most accomplished civil rights leaders, representing a wide-range of underrepresented communities. Together with T-Mobile, the council will help identify ways to improve the company’s efforts in focus areas of the MOU such as corporate governance, workforce recruitment and retention, procurement and entrepreneurship, wireless services – including 5G wireless services – for low income consumers, and philanthropy and community investment.

Introducing T-Mobile’s External Diversity and Inclusion Council:

As part of a groundbreaking agreement signed last year, T-Mobile created an external council of leaders representing diverse groups to advise the company.

Meet the Civil Rights Leaders Joining T-Mobile’s External Diversity and Inclusion Council | T-Mobile Newsroom

Meet the Civil Rights Leaders Joining T-Mobile’s External Diversity and Inclusion Council

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On September 21, the Brand Social Team was able to #ClearTheList for one hundred teachers in need.

Most teachers in America spend their own money prepping classrooms with learning materials for the school year ahead. But on Monday, September 21, one hundred teachers were delighted to find their Amazon Wish List items ordered and on their way thanks to T-Mobile and its participation in <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.clearthelistfoundation.org%2F&data=02%7C01%7CShawna.Ryan16%40T-Mobile.com%7Cf7313f46c89f4848a11d08d85a984915%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637358957401481348&sdata=QL2Wtef6TzbyCa2VGfC0vGwWlXsKQFYV04EtkJvYetk%3D&reserved=0">ClearTheList</a>, a foundation and social movement focused on providing schools with tools for success.

For the second year in a row, T-Mobile has tapped into Twitter to give back to teachers by donating to the #ClearTheList movement. It all began in 2019, when members of the company’s brand community social team identified participating teachers using the hashtag and cleared the list of as many as they could in a single day.

“They helped twenty-seven teachers and classrooms with a total of 636 class supplies given,” says Shannon Johnson, a Sr. Manager of Social Media at T-Mobile, referring to her community social team’s charitable efforts.

“Typically, any given school year, teachers don’t have all the supplies they need to make their classrooms as successful and manageable as they possibly can,” explains Johnson. “ClearTheList helps amplify teachers [looking for support] and their wish lists, spreading their requests and giving people or brands the chance to go in and purchase those items.”

A year later, in August 2020, employees took their list-clearing commitment even further. Each day of the month, a teacher who used the #ClearTheList hashtag was chosen and the brand attempted to clear their entire list, surprising a total of thirty teachers around the country, including Tre Butler.

“We are still learning virtually but with this program I received headphones so I can teach online more effectively,” said the Florida Pre-K teacher. “I also received diverse reading books, sensory items, toys for reinforcement, and even plastic face covers for when students return to the classroom.”

ClearTheList’s founder took notice of the brand’s efforts and helped T-Mobile organize logistics to do even more good, surprising one hundred more teachers on September 21. As many educators ramp up for a uniquely challenging COVID-friendly school year, the more lists that can be cleared, the better!

“The ClearTheList social media movement helps drive awareness for the amount of money teachers are paying out of their own pockets every single year,” Courtney Jones says. “I just want to give a heartfelt thank you to everyone who has joined the ClearTheList movement and to T-Mobile for stepping up and impacting classrooms all across the nation.”

on Monday, September 21, one hundred teachers were delighted to find their Amazon Wish List items ordered and on their way thanks to T-Mobile and its participation in ClearTheList, a foundation and social movement focused on providing schools with tools for success.

T-Mobile Teams Rally to Give School Supplies to Teachers | T-Mobile Newsroom

T-Mobile Teams Rally to Give School Supplies to Teachers

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https://www.t-mobile.com/news/community/t-mobile-teams-rally-to-give-school-supplies-to-teachers

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Just like America wouldn’t be the same without its Hispanic community, T-Mobile wouldn’t be the Un-carrier without its Hispanic employees and customers. Or in other words, no hay uno without the other.

During this year’s Hispanic Heritage Month, which takes place Sept. 15-Oct. 15, T-Mobile is celebrating and honoring the enduring influence of the Hispanic community, past, present and future. With the theme of Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro. (Proud of our Past. Facing the Present. Impacting the Future.), the Un-carrier will celebrate in a big way with customers and employees alike during HHM through community giving, events and more!

Comunidad/Community

To honor the past and embrace the future, T-Mobile is giving back to two organizations that serve unique needs within the Hispanic and Latino communities near its Bellevue, Wash. headquarters. As part of T-Mobile’s Community Spotlight program with the Seattle Mariners, the company donated $10,000 to the Latino Community Fund initiatives, which cultivates new Hispanic leaders and supports cultural and nonprofit organizations to create a vibrant community in Washington state through civic engagement, healthy families, arts and culture. It is also doubling employee donations to El Centro de la Raza made during the month. El Centro de la Raza drives racial and economic equity efforts focused on Hispanic and minority communities in Seattle.

Giving Back

T‑Mobile Makes 988 Emergency Lifeline’s Critical Mental Health Support Services Immediately Available to Customers

Introducing: T‑MOJIS! A Thanksgiving Celebration for Your Phone

T‑Mobile Kicks Off #CaptureKindness Campaign to Help Feeding America^® Give 15 Million Meals and Take Back 2020 With a Magenta Wave of Positivity

Baseball, Softball and 5G for All. T‑Mobile Turns Up Donations for Little League® During the World Series

Double Play: T‑Mobile Increases Donations for MLB World Series Support for Little League

Dealing with Disaster Season

“We Have a Proud Legacy and Our Future Is Bright!”

Little League® Baseball and Softball Gets Big Love from T‑Mobile this MLB Postseason … $1M+ Big!

Meet the Civil Rights Leaders Joining T‑Mobile’s External Diversity and Inclusion Council

T‑Mobile Teams Rally to Give School Supplies to Teachers

Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro.: T‑Mobile Embraces Past, Present and Future for Hispanic Heritage Month 2020

T‑Mobile’s Connecting Heroes Just Got Better with Exclusive Savings on Samsung 5G Smartphones

T‑Mobile Makes 988 Emergency Lifeline’s Critical Mental Health Support Services Immediately Available to Customers

Introducing: T‑MOJIS! A Thanksgiving Celebration for Your Phone

T‑Mobile Kicks Off #CaptureKindness Campaign to Help Feeding America® Give 15 Million Meals and Take Back 2020 With a Magenta Wave of Positivity

Baseball, Softball and 5G for All. T‑Mobile Turns Up Donations for Little League® During the World Series

Double Play: T‑Mobile Increases Donations for MLB World Series Support for Little League

Dealing with Disaster Season

“We Have a Proud Legacy and Our Future Is Bright!”

Little League® Baseball and Softball Gets Big Love from T‑Mobile this MLB Postseason … $1M+ Big!

Meet the Civil Rights Leaders Joining T‑Mobile’s External Diversity and Inclusion Council

T‑Mobile Teams Rally to Give School Supplies to Teachers

Orgullosos de Nuestro Pasado. Enfrentando el Presente. Impactando el Futuro.: T‑Mobile Embraces Past, Present and Future for Hispanic Heritage Month 2020

T‑Mobile’s Connecting Heroes Just Got Better with Exclusive Savings on Samsung 5G Smartphones

T‑Mobile Kicks Off #CaptureKindness Campaign to Help Feeding America^® Give 15 Million Meals and Take Back 2020 With a Magenta Wave of Positivity