We did it!  Another historic day for new T-Mobile!  

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Just four months after closing our merger with Sprint… we have delivered on yet another critical milestone that will help us serve customers and bring our businesses together – in record time.  Yesterday, we unified the T-Mobile and Sprint brands to operate under the T-Mobile flagship brand – nationwide.

Our team has been working night and day to combine our storefronts – and this is SO much more than just rebranding thousands of Sprint locations with a fresh coat of magenta paint.  This is about giving customers even MORE access to our expanded retail footprint, (one of the largest in the United States) and making it even easier and more convenient for them to safely drop in, chat with a Mobile Expert, make upgrades, get the latest deals, and reap the benefits from all that new T-Mobile has to offer!  It was no small feat and is a testament to incredible teamwork all around the country.  Today truly marks the beginning of a <a href="https://www.t-mobile.com/brand/t-mobile-sprint-merger-updates">new era</a> for T-Mobile, and for our customers.

Now, as I look back on my first few months as the CEO of T-Mobile, I find myself full of energy, pride and anticipation.  We have already accomplished so much in a short time, and yet we are just setting the stage for a bright and transformative future.  I remember when we first started working on this merger (quite a few years back mind you) and we started mapping the network and business plans that we could bring to life by joining forces with Sprint.  While it took a while to make it a reality – that future is bigger and bolder than ever before.  Our team continues to push forward every day to deliver on those aspirations as the Un-carrier to bring more competition and tackle even bigger pain points on behalf of consumers.  From delivering on our first Un-carrier move as a combined company, Scam Shield (which has struck a chord with customers everywhere who are sick and tired of scams and robocalls!) to introducing an aggressive 4 for $100 offer this summer, we are continuing to drag the industry along kicking and screaming.  We’ve also accelerated our T-Mobile Connect launch and brought our Connecting Heroes service to market quickly… the New T-Mobile is already pushing forward to deliver on our commitments and we are not slowing down.

While today we are laser focused on working to support our customers through this global pandemic and helping them stay connected as all of us navigate new ways to work, live and play – we are also building for the future.  Even as I sit here and think about the opportunities ahead of us, it’s difficult to pace myself!  We have an insatiable appetite to make our customers happy at this company, and I believe it is about time that a wireless company truly deliver both value and an amazing network experience to customers.  No more will customers have to pick between the two or decide what to sacrifice.  The new T-Mobile will deliver BOTH, and we’ll do it with an experience that makes it clear to our customers that they are our top priority and not some bottom-line statistic.  I just cannot wait!

It all starts with our people and of course our integration work – with major milestones like this one marking our way – and then it really comes to life with our 5G network that will surpass anything that anyone (yes, including Verizon) will deliver to the market for years! (Spoiler alert: we have another important network milestone coming up really soon… because Neville and his team are truly firing on all cylinders to bring 5G to even more people in more places, so stay tuned!).  Trust me, we are going to bring new and better connectivity options to everything from major metros and urban cities to small towns and rural America!

The reality is, T-Mobile simply isn’t like other companies because we are delivering on our promises and this merger has presented us with a once-in-a-lifetime opportunity to create a BETTER, not just a bigger company.  We have brought together the best of the best from BOTH T-Mobile and Sprint evolving to become a SUPERCHARGED Un-Carrier, which ultimately, enables us to  pursue our aspiration to become #1 in wireless – number one in customer choice and number one in customers’ hearts – as we work to be one of the best brands in the world at putting customers first.

So, congratulations to our teams who have delivered on this important milestone!  I want to acknowledge the Sprint history and it’s 120-year legacy that is now part of our legacy as we launch into this new era.  I welcome our customers and potential customers to our stores across the country (and online) – because the new T-Mobile is here to serve and support you… and we will be relentless in our desire to win your business – and your loyalty!  

Thank you to the tens of thousands of crazy-talented, customer-first employees who are the driving force of our success.  Together, we will have the brand, the people and the network to fiercely compete with AT&T, Verizon and Big Cable like never before!  We are here to compete, and to win – yes, some things will simply not change (no matter how much the other guys may want them to!).

T-Mobile Newsroom

We did it!&nbsp; Another historic day for new T-Mobile!&nbsp;&nbsp; Just four months after closing our merger with Sprint… we have delivered on yet

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A Historic Day for The New T-Mobile

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For the fourth consecutive year,  the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile’s Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

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We’re celebrating the 30th anniversary of the American Disabilities Act (ADA) this month. Can you talk a bit about how the ADA has helped pave the path toward equity for everyone, regardless of ability? It’s unbelievable to step back and realize the ADA – a civil rights act that prohibits discrimination against people with disabilities – was signed into law only 30 years ago this July. And when you think about all the active conversation around the Black Lives Matter movement, it’s clear we still have a long way to go to truly achieve equity for everyone, regardless of race, sexual orientation or ability. The 30th anniversary of the ADA is a time to celebrate the progress we’ve made towards disability inclusion, but it’s also important that we recognize more work must be done.

At T-Mobile, we know it’s our diverse and passionate workforce that makes us the best at what we do. In observance of the ADA this year, T-Mobile’s Access for Disabilities Network is putting in the work, sharing resources and educating employees about how they can contribute to a more inclusive and accessible workplace.

Can you tell us more about the mission behind T-Mobile’s Access for Disabilities Network and your role as co-chair? T-Mobile’s Access for Disabilities Network (ADN) is one of the company’s six employee resource groups. With over 11,500 members nationwide, we’re committed to creating a place where each of us can perform to our best ability in a supportive work environment.

I’ve been on the ADN board for the last three years. As vice-chair and now as co-chair of the ADN, I’m a champion for people with intellectual and physical disabilities and an advocate for their inclusion in the workplace and community. Whether it’s standing up for workplace accommodations or raising awareness for disabilities like mental health or autism – ADN is helping make an impact within our community.

My ultimate goal is to “disable the label” and foster a work environment where employees can broaden their understanding and awareness of the many unique talents that people with disabilities have to offer – and it’s been awesome to see that our frontline and employees across the country are just as passionate about accessibility! We’ve had a 20% increase in membership and disability inclusion events across our 55 DE&I chapters has more than doubled in just the last year.  

What do you mean by “Disable the Label?” “Disable the label” is about not being labeled or defined by our disabilities. A big turning point for our network and the company happened this February when we changed the narrative from Autism Awareness Month to Autism Acceptance Month. We focused on educating employees on the social model of disability and shed light on the beauty of neurodiversity inside and outside of T-Mobile.

The ADN strives to “disable the label” by creating an environment that advocates for and supports our employees living with disabilities. That also means fostering a culture where people feel comfortable asking questions and sharing what’s on their minds. It’s through this proactive dialogue that we all learn how to better support each other – while also recognizing each other’s greatest strengths. This, in turn, helps us fuel career growth and opportunities where people can thrive.

You mentioned a huge increase in ADN membership. Who can become a member? All T-Mobile employees are welcome to join the ADN! In a lot of cases, employees reach out to us for support because something happened in their lives – a child or spouse or friend might have received a diagnosis that they know nothing about. But the ADN is creating a space where people find a sense of community, and resources for themselves, their family, friends and even their customers.

We’re also inclusive of employees living with disabilities, caretakers and allies because we want everyone to have the opportunity to broaden their scope of understanding about accessibility. It’s an all-encompassing mission to make sure everyone is educated about accessibility, even if they don’t have a disability. 

Why were you inspired to join the ADN? The ADN was a draw for me when I joined the company four years ago because it aligned so well with my personal life and volunteer work. I grew up with my favorite family member, my cousin Liza, who had Down syndrome and was a Special Olympics athlete. That’s also how I got involved with Special Olympics as a year-round volunteer. My athletes know me as “Coach Savy.” I coach basketball every week in the winter, track and field in the spring and football and softball in the fall – all leading into our state games. And I sit on the events committee where I help fundraise – if I’m not coaching, I’m fundraising.

My personal life is centered around all thing’s disability inclusion. It’s my passion!

What makes T-Mobile a best place to work for disability inclusion? Disability inclusion is about more than just hiring people with disabilities. It’s about creating a culture where employees can bring their full selves to work each and every day. It’s about providing the same opportunities to succeed and grow professionally, regardless of any visible or non-visible disability. Inclusion is about embracing people’s differences and is core to what makes T-Mobile such a great place to work.

“Be You” is our mantra and we really do mean it here. Our inclusive culture comes from the top down and I think leadership truly sees the value that comes from a diverse workforce. It’s even a part of our company values that employees are encouraged to be bold, think big and make a difference. I constantly have moments where my athletes or members of the ADN astonish me with comments about a subject I would have never thought of. It’s this kind of environment where individuals with disabilities can thrive by contributing a different dynamic and perspective, which is why we’re actively recruiting at events sponsored by organizations like the National Wheelchair Basketball Association – to find the best talent!

All these things contributed to T-Mobile’s top score on the Disability Equality Index. It’s a collective win for the company – not just ADN – because it took every employee and every line of business to contribute to an accessible workplace and receive that 100.

What do you want readers to take away from T-Mobile’s top score on the Disability Equality Index? Diversity and inclusion are at the heart of the Un-carrier culture – which is why we embrace the ADA as a victory in the fight for equity for all. And today we celebrate our ongoing efforts to provide a fair and accessible workplace to ALL employees.

To learn more about diversity and inclusion at T-Mobile, visit our <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity">Careers Page</a>.

Employee Spotlight: What Makes T-Mobile A Best Place to Work For Disability Inclusion | T-Mobile Newsroom

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This week, T-Mobile began its celebration of this year’s graduates by launching the #TossYourCap Challenge on TikTok with Grammy Award-winning artist <a href="https://www.tiktok.com/@djkhaled/video/6826545253886004486?u_code=cm1d0ef2b313m6&preview_pb=0&language=en&_d=d8mji051mm770b&timestamp=1589429632&utm_campaign=client_share&app=musically&utm_medium=ios&user_id=6532050582939648001&tt_from=copy&utm_source=copy&source=h5_m" target="_blank" rel="noreferrer noopener">DJ Khaled</a>, Kesha, <a href="https://www.tiktok.com/@dixiedamelio/video/6826545899150380293?u_code=cm1d0ef2b313m6&preview_pb=0&language=en&_d=d8mji051mm770b&timestamp=1589429580&utm_campaign=client_share&app=musically&utm_medium=ios&user_id=6532050582939648001&tt_from=copy&utm_source=copy&source=h5_m" target="_blank" rel="noreferrer noopener">Dixie D’Amelio</a> and other artists in support of Jobs for America’s Graduates, a national non-profit dedicated to serving youth and young adults with the aim of helping them graduate from high school and achieve success, as well as unveiling its <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.t-mobile.com%2Fnews%2Ft-mobile-jobs-initiative-to-add-5000-jobs&data=02%7C01%7CJason.Adams217%40T-Mobile.com%7Cd536f2a022224010c65c08d7f7ca7450%7Cbe0f980bdd994b19bd7bbc71a09b026c%7C0%7C0%7C637250321335207708&sdata=Jzn0paxjA3pdXEIeRo7yVPFujQELhZiMnN%2FodILMGVM%3D&reserved=0" target="_blank" rel="noreferrer noopener">Un-carrier Jobs Initiative</a> — committing to hire more than 5,000 new employees over the next year.

Today, the magenta commendations continue as T-Mobile CEO Mike Sievert joins other impactful leaders and luminaries — including Apple CEO Tim Cook, Bill and Melinda Gates, Jimmy Fallon, Hillary Clinton and many more — through the company’s partnership with iHeartMedia and its “Commencement: Speeches for the Class of 2020” series. “The class of 2020 is uniquely poised for greatness as the first virtually graduating class,” <a href="https://www.t-mobile.com/news/toss-your-cap" target="_blank" rel="noreferrer noopener">says Sievert</a>, “so we’re eager to partner with iHeartMedia and provide a few words of empowerment to give students a well-deserved celebration, in an equally unprecedented way.”

Following is the full text to Sievert’s speech, which offers inspiration and advice — above all, for this year’s graduates, and all of us, to follow our passions.

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Hey, graduates. It’s Mike Sievert, CEO of T-Mobile.

I wanted to join the incredible list of people who’ve stopped by to congratulate all of you on the huge accomplishment of becoming a 2020 graduate — so congratulations.

I also wanted to let you know, I’ve been thinking about you. You know, we all have. Because I’m absolutely certain that this set of circumstances this year is not at all what you dreamt your graduation would look like — or what the world would look like when you received your diploma.

It’s certainly not fair. Not just because we’re in the middle of a global pandemic, and navigating something that most of us have only ever read about or maybe seen in movies. But because of the economic circumstances that you’re graduating into as a result of the pandemic.

But don’t let this environment diminish one ounce of what you’ve achieved. It took hard work and dedication and breaking through a lot of barriers to get here. You’ve earned it. And now you’re poised to launch into whatever’s next — whatever’s next for you.

And if you’re like most of us, the question you might be asking — and that probably absolutely everybody and their brother is asking you over and over and over again — right now is: “What’s next? What’s ahead? Where do we go from here?”

Well, like I said — first, take a deep breath. It’s going to be okay. Let what you’ve already accomplished sink in and then sit back and think about what fires you up.

You know, each of us has our own individual goals and dreams, and I think that all of us, myself included, we can’t go too wrong if we think about that old cliché we’ve all heard a million times, a cliché that might just apply now in this environment more than ever before:

Yeah, follow your passions. Okay, fine. You might be saying, “Well, how do I follow my passions when the world’s on lockdown, and everything after that is so uncertain?”

Well, that’d be a fair question. But I’m here to tell you that these circumstances — in fact, any circumstances like these, that create challenges or obstacles — really are opportunities. Opportunities that can become launchpads for resetting your mind or charting a new course or accomplishing what makes you and others happy.

In other words, for following your passions. I’ll come back to what I mean about all that in a minute, but first I want to tell you a little story. It actually involves one of my passions, one that gives me a much-needed mental reset from time to time. And that’s exploring the coastal waters of the Pacific Northwest with my family in our little boat.

And it happened while we were on a boat trip, returning from a place in coastal Canada called Desolation Sound. And yes, Desolation Sound is just as remote as it sounds. It’s a wilderness Island region near the mainland, and it’s beyond the end of the road. It’s a really beautiful place, but it’s far away. It takes hours and hours of cruising over the course of a couple of days to get there. Anyway, my family and I are cruising along in our boat, out at sea, miles from shore, as we’re heading back home to Seattle, Washington. And I had the boat on autopilot, on a leg that would last for several hours.

Now, like I said, we’re out at sea. I mean, you could see land in the distance, many miles away, but that’s only because the region is mountainous with snow-capped mountains and glaciers off in the distance. And I’m scanning around a bit with my binoculars, looking for errant logs or other obstacles that might get in the way while the autopilot’s doing its work.

And that’s when I see it. Off in the distance, off our port bow in the water. But it wasn’t a log. It was a man — a man alone in the water — and he’s alive.

In this one strange moment, I see him and he sees us, and he immediately rips off his life jacket and starts waving it in the air to make sure we don’t miss him, which briefly sends him under the waves. So I take the boat over from the autopilot, and I quickly maneuver the boat towards him. And the entire family kicks into motion to help him get out of the water.

Now, you have to understand, because we’re at sea, there are four-foot waves washing over the stern of our boat as we try to get this guy aboard. And, amazingly, it just so happened that the day before, the last day of our mini vacation, we’d actually been practicing man-overboard drills — how to rescue somebody from the water with this little sling that we’ve got.

So for the first time, and I hope for the last time ever, we really put those skills to work, and we managed to get this guy safely aboard. Everybody got wet, but he’s safe. He’s okay. We’re all fine.

And you want to know what the first thing he says to us is? I kid you not. He looks up at us and he says, “Hey, what’s up?” And it took me a minute, as I stood there and I’m thinking to myself, “Really? What’s up? Just minutes ago, you were stranded in the water with not long to live.” And all I could think to ask was, “Well, hey, how long you been in the water?” And he says, “I don't know. What time is it?” And he points to a ruined old Timex watch on his wrist that’s been trashed during his unplanned swim.

So together we determine he’s been in the water for almost an hour — an hour. I mean, this is unbelievable. He’s got to have hypothermia. This guy has been in the water for an hour. And you have to understand, this is the Pacific Northwest. I mean, you don’t really swim in the ocean here. You might jump in once in a while — and then you get right back out.

But this guy’s been in the water for an hour.

So, we rush to wrap him up in one of those shiny thermal blankets that we have in our first aid kit. And he doesn’t even really seem that interested in it. Definitely no stress, no panic — maybe it was shock, I don’t know. And what’s really interesting is, after less than five minutes aboard with us, he turns and he suddenly asks, “Hey, have you seen my boat?”

And so now, instead of focusing on warming up, finding his boat becomes his next preoccupation. Not hypothermia. Not his health and safety. Not the fact that he was just rescued from the sea with no one in sight for miles around. Not that just five minutes ago, he was in this desperate life or death situation. No, he just wants to know where his boat is.

So we go up on the deck and begin scanning around with binoculars — and sure enough, there it is. His boat, just a couple miles off our bow. So, I decide to power up and get moving again, and eventually we get him to his boat.

Long story short, after 20 minutes or so with us, he’s warmed himself up and regained his senses. And then, amazingly, he actually boards his boat, and he’s off and running with nothing more than a friendly wave.

And, you know, as I lay in bed that night thinking all this through, I remember just thinking to myself, what was wrong with this guy? Why didn't he seem to understand the gravity of this situation? And that today could have easily been his last.

And then it hit me — only then did I realize: Why didn’t I?

Why don’t we all think that way? I mean, with all my preoccupation around his misplaced sense of immortality, I should have been asking myself that same question. Not just why didn’t he understand how precious today really was, but why don’t we all? What would we do differently if making the most of each day really was our goal?

It may sound a little bit dramatic, but this thing hit me like a ton of bricks. Each day is precious, which means each day is a gift. We’re not guaranteed tomorrow. We might find ourselves adrift at sea, and it’s just a coin toss as to whether somebody just rando comes along and saves us. Saving that guy’s life, the crazy and random and unexpected and, frankly, somewhat scary set of circumstances I found myself in that day, helped to change and focus my perspective. Just as I hope graduating in this crazy, uncertain time will change or focus yours.

Today, right now, you’re smack dab in the middle of the most crazy and random and unexpected and, frankly, somewhat scary sense of circumstances yourselves. But it does beg the question of, What’s next? And if you let it, it can beg that question in the most positive of ways.

Many of you will pick different paths that never existed before this pandemic. Many of you will find completely new passions that show themselves to you during this very complicated time. And that leads me back to the cliché I mentioned earlier:

Go ahead. Really do it. Live your best life. As I said, every day is a gift, and that means that in the pursuit of our own happiness and the happiness we can spread to other people, we really can, and in a way we must, make the most of today, and never take tomorrow’s opportunities — or tomorrow’s worries — for granted.

I know that normalcy seems so far away right now, and everything around you is out of whack. But you know what? These temporarily uncertain circumstances are just that: temporary.

What will follow will be some new and different normal. But in any event, it will be a world that’s ready and waiting for you to make your impact.

So I hope you’ll go full-speed ahead into the things you’re passionate about, or try things that might just become passions. A good test of all this is whether or not these things are things that give you happiness and help you spread happiness to other people.

You know, the Dalai Lama himself says, “I believe the very purpose of life is to be happy.” I mean, he’s the Dalai Lama! And he’s got a good point there.

Listen, you’re experiencing the crazy and the random and the uncertain. You’ll likely change your perspective in many ways as a result of all this — we all will. You’ll reboot, reset, recharge — and now you’ll be ready to go full-steam ahead towards amazingness. And this world needs you to do exactly that.

So when everybody’s incessantly asking you, “What’s ahead?” First, take a deep breath. What’s behind you is a huge accomplishment. And second, follow the cliché — follow your passions. Find the things that make you happy and help you spread happiness to other people. Treat each day as something of value. The rest will fall in place.

And maybe, just maybe, you’ll be able to do it with the sunny disposition of that guy who came aboard our boat, wet and exhausted after an hour in the water, and looked up at us and simply said, “Hey, what’s up?”

So class of 2020, congratulations. Know that I’m with you. We’re all with you.

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This week, T-Mobile began its celebration of this year’s graduates by launching the #TossYourCap Challenge on TikTok with Grammy Award-winning

T-Mobile CEO Mike Sievert’s Commencement Speech for 2020 Virtual Graduates: “Follow Your Passions!” | T-Mobile Newsroom

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T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made the Un-carrier’s customers <a href="https://www.t-mobile.com/news/t-mobile-customers-happiest-and-fastest-lte-for-five-years" target="_blank" rel="noreferrer noopener">the happiest in wireless</a>. And we’ve only just started.

Now, fresh off a historic merger with Sprint and our 25th consecutive quarter of customer growth, the Un-carrier is looking toward the future. We’ll double down on our customer experience obsession as we work to build America’s best nationwide 5G network, expand our business into rural areas, and enter new markets. This will be no small feat… so it’s time to grow.

Attention all smart, talented and ambitious teammates with a relentless focus on customers… Team Magenta may have a spot for you!

Through our Un-Carrier Jobs Initiative, T-Mobile will be hiring for over 5,000 jobs over the next year across the country. These new positions map to the company’s priority and growth areas primarily focused on serving customers — including our Retail, Customer Care, T-Mobile for Business, Product and Technology (IT) organizations, among others.

Here are a few of the roles we’ll be hiring for in the months ahead:

Retail/Consumer Markets - Mobile Expert – Mobile Experts work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe T-Mobile as brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new relationships, and deepen existing ones, is unmatched across the wireless industry. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Customer Care – Associate Expert - T-Mobile is changing Customer Care for everyone by doing something the other carriers can’t. We brought together a Team of Experts to give our customers an experience unlike any other, breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve their problems whenever and however they want. You can join the revolution to be Famous for Care in key markets where we’re growing. Being an Expert is about creating experiences that make customers happy and want to stay longer by building trust through resolution. We know what you’re thinking: how do I become an Expert if I’m just joining T-Mobile? Great question. Here’s the deal: bring your passion for customers and excitement for technology – we’ll invest in you to become the Un-carrier Expert you were meant to be. Product and Technology (IT) - Software Engineers (all levels) - At the core of the Un-Carrier’s successful disruption of the wireless industry is a nationwide 5G network, award-winning customer service, and a multifaceted group of software developers. The Un-carrier’s Product & Technology (P&T) organization is looking for experienced software engineers at all levels to join our development community. Our newest software products are built using modern dev languages, runtimes, and frameworks. Some opportunities include the newest technology shaping our world, including IoT, machine learning, and augmented reality. Most importantly, P&T empowers software teams with the tools, resources, and autonomy they need to deliver amazing experiences for our customers and other employees. T-Mobile For Business - Account Executive and Enterprise Account Executive: Welcome to a different kind of sales role, and a different kind of wireless carrier. T-Mobile is redefining the way businesses, corporations and public sector agencies buy wireless services through leading product and service innovation. We’re looking for bold, uncompromising technology sales hunters to bring our products and services to market. In the process, we will continue to revolutionize the wireless industry, un-limit what customers expect, and unleash your true potential.

Our career growth is unmatched, and your potential is limitless. And did we tell you that T-Mobile is a kick-ass place to work? From our unique Team of Experts customer care model, to our wide and deep 5G network rollout, T-Mobile is known as an innovator and disruptor in the wireless world — but our magenta-clad people set us apart and are leading the charge!

Our team — the most diverse in wireless — enjoy incredible health and family benefits, take advantage of personal and professional development opportunities and actively participate by the thousands in T-Mobile’s Diversity & Inclusion Employee Resource Groups. Team Magenta’s engagement across the workplace is the reason why <a href="https://fortune.com/best-companies/2020/t-mobile-us/" target="_blank" rel="noreferrer noopener">Fortune Magazine recently recognized T-Mobile</a> as one of their “100 Best Companies to Work For” for the third consecutive year. “T-Mobile’s <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity" target="_blank" rel="noreferrer noopener">‘Be You’</a> mantra helps workers feel cared for and understood,” wrote Fortune, “creating a company culture in which people feel appreciated.” There are <a href="https://www.t-mobile.com/our-story/awards" target="_blank" rel="noreferrer noopener">literally dozens more awards, recognitions and accolades</a> we could drop in here, but you get the point. Whether you’re beginning your career or taking it to the next level, great recognizes great — which is why we want you to join us! This is an exciting new chapter for the new T-Mobile. Ready to join the magenta party? Watch <a href="https://www.t-mobile.com/careers" target="_blank" rel="noreferrer noopener">T-Mobile.com/careers</a> for postings to come!

T-Mobile is famous for its obsession with the customer experience. In fact, that laser focus on every aspect of getting it right for customers has made

T-Mobile’s Un-carrier Jobs Initiative to Add 5,000 New Jobs | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/t-mobiles-un-carrier-jobs-initiative-to-add-5000-new-jobs

Head to any brand’s web page for customer support right now and you’re likely to find a warning: “Wait times are longer than usual.” Try reaching them by phone and you may hear, “We are experiencing unexpectedly high call volumes.” You may even see a warning to not call at all if your need is not “immediate.” With <a href="https://www.dol.gov/ui/data.pdf" target="_blank" rel="noreferrer noopener">US unemployment at an all-time high</a> and a global economic downturn in progress, consumers are understandably stressed and strained, reaching out to businesses for refunds, cancellations, bill forgiveness, any kind of lifeline. But many are finding they can’t get through to get the help that they need.

On the other side of that equation are dedicated customer care teams, who find themselves on the receiving end of all this customer concern. With a spike in customer care absenteeism across industries came a drastic spike in call wait times, and customer complaints were at all-time highs.

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Here at T-Mobile, in March 2020, call wait times went from less than 90 seconds pre-coronavirus to nearly four hours the week that the WHO declared COVID-19 a pandemic. And according to a recent <a href="https://hbr.org/2020/04/supporting-customer-service-through-the-coronavirus-crisis" target="_blank" rel="noreferrer noopener">Harvard Business Review</a> article, calls across all kinds of industries that were scored as “difficult” more than doubled to 20% in just two weeks, as issues related to the pandemic rose and people all across the country took to the web and phone for help.

Yet today, T-Mobile customers are receiving the Un-carrier’s industry-leading care as if it’s business as usual. (Hint: It’s not.) We prioritize Care in normal times, and we recognize it’s even more crucial during a pandemic. Reconfiguring our Care experience for our customers was a necessity. But it wasn’t easy.

At T-Mobile, the pandemic hit our Care operations especially hard, because our Care model for postpaid customers — we call it Team of Experts — is uniquely designed for teams to work together in close collaboration. They sit together, meet in person, share best practices and create a single connected experience for dedicated sets of customers. For example, there’s a Team of Experts that serves just Park City, Utah. When residents call, they get the same team every time — people who sit next to each other and are familiar with their area and any issues affecting it. But that model was critically challenged in this new, socially distant world. Working from home meant that we’d lose that in-person collaboration that <a rel="noreferrer noopener" href="https://www.t-mobile.com/news/jdp-care-aug-2019" target="_blank">makes our customers so happy</a>, and it challenged us in other ways, too. All of our technology was hardwired into the call centers, including call routing software. We had a short timeline and big operational problems to solve.

Here at the Un-carrier, we know that wireless connectivity is a lifeline — and there’s never been a more critical time to keep our customers connected — both consumers and businesses. The role our incredible Care teams play is more important than ever, so last month we quickly decided to transition our Care teams out of their call centers and into their own homes.

Between March 11 and March 31, T-Mobile moved almost our entire customer care workforce out of 17 call centers across the US and into a work from home operation. We figured out technology needs and crafted work from home policies for the entire team in just 11 days. Beginning March 22, we moved 6,500+ frontline employees to their new home workspaces, with an additional 5,500+ employees in the following two weeks. That’s over 12,000 employees in just 20 days — and sometimes the timeline was even tighter. In New Mexico, the government-mandated timeline meant we completely transformed two call centers — 1,100 people — to a work from home operation in just 48 hours.

It was no small task. First, we had to make our hardwired infrastructure and technology systems accessible in a work from home setting. This required a faster rollout of a new call routing system, building up server capacity and providing VPN access to every Care employee in short order. In doing so, we made VPN accessible for over 12,000 people in just 20 days. Adding to the challenge, our teams work on desktop computers, so all those desktops, monitors, keyboards, headsets and computer mice — over 60,000 pieces of equipment — were pulled off workstations, sanitized and boxed up into tech kits by site leadership and local IT and support teams. We offered curbside pickup at each site so employees wouldn’t even have to leave their cars.

To keep our newly socially distant teams working together, we swapped in-person collaboration for digital tools like Slack, WebEx and Skype and made sure everyone had home internet and training on the new collaboration tools nearly overnight. And for those reps who couldn’t work from home, we doubled down on cleaning in our Customer Experience Centers. We reconfigured seating to account for social distancing and ensured they had clean, sanitized facilities.

And with the Sprint merger underway as of April 1, 2020, we made sure their frontline internal care employees were included in the work from home transition. Today, all 17 of our U.S. T-Mobile sites are functioning as a work from home experience, along with 92% of our Sprint care teams. That’s almost 14,000 care employees now working from home in just a few short weeks.  We executed this massive transition in a ridiculously short time for our Experts AND for the needs of our customers. Doing so dramatically improved the customer experience. Our NPS scores are at record highs! Absenteeism is down from almost 50% at the height of the crisis to 13%. Call wait times are back to normal, under 90 seconds.

And for the most part, we’re delivering customers their same dedicated TEX teams. Un-carrier customers still reach a helpful human every time. We’ve even been able to move some Experts to harder-hit areas. There are no “longer wait times” warnings for great care anywhere at T-Mobile. Every customer can quickly reach us by phone or online. And Care team members work safely from home. Win-win-win.

Keeping people and businesses connected at this unprecedented time is paramount at T-Mobile. Just as important is keeping our hardworking Care teams connected to those customers. I’m incredibly proud of the quick work from across our entire company — from engineering to operations — that enabled us to do just that. None of this would have been possible without the incredible energy and enthusiasm of every Care employee to “get things done the right way,” that is innate to being part of the Un-carrier.

For more information on T-Mobile’s world-class Team of Experts, head <a rel="noreferrer noopener" href="https://www.t-mobile.com/customers/customer-care" target="_blank">here</a>.

When COVID-19 started shuttering call centers nationwide, the Un-carrier moved quickly to support its award-winning care staff, transitioning teams to their homes to save jobs, keeping its people safe and its customers connected.

Next-Gen Care: How T-Mobile Transitioned over 12,000 Care Experts out of Call Centers and into Their Homes in Less Than a Month | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/tex-covid-response-callie-field-blog

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AND, the Un-carrier is hosting the first, largest – and only – nationwide 5G phone giveaway EVER! For real. T-Mobile is giving away five 5G devices, every five minutes throughout the game in Twitter – simply tweet #5Gevery5 and

T-Mobile is Back for Super Bowl LIV: Take a Peek at What’s Coming with Kate McKinnon | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/super-bowl-tease-2020

This marks the sixth year that I’ve posted an end of the year blog. It’s always fun to take a look back at some of the biggest moments of the year and then gaze into my magenta crystal ball and make predictions about all sorts of things — mostly how T-Mobile will shake up wireless but also some predictions that even go beyond wireless. Want a walk down memory lane? Check out my past blogs (<a href="https://www.t-mobile.com/news/predictions" target="_blank" rel="noopener noreferrer">2015</a>, <a href="https://www.t-mobile.com/news/2016-predictions" target="_blank" rel="noopener noreferrer">2016</a>, <a href="https://www.t-mobile.com/news/legere-2017-predictions" target="_blank" rel="noopener noreferrer">2017</a>, <a href="https://www.t-mobile.com/news/legere-2018-predictions" target="_blank" rel="noopener noreferrer">2018</a>, <a href="https://www.t-mobile.com/news/2019-predictions-legere-ceo" target="_blank" rel="noopener noreferrer">2019</a>). And, by the way, even dating back to year one, I have had a <a href="https://www.zdnet.com/article/t-mobiles-john-legeres-2015-predictions-were-spot-on-2016-will-push-t-mobile-forward/" target="_blank" rel="noopener noreferrer">pretty good track record</a> (hey — belated thanks for that headline ud83dude09!!)
But there’s something about the turn of a decade that’s really momentous. So, I started jotting down all the things I’m proud of and, well, the list grew and grew … and here it is! Prepare yourself — it’s a long one! But also a ton (almost literally!) of fun.
Here’s my 20 for ’20 (because it’s 2020, there are 20 things and, well, I’m creative with titles). Take a look — and after you read mine, I want to know, what are yours?!
Happy New Year and Decade!
JJL
<h4 style="text-align: center;"> 
Moves & Moments that Defined the Decade (in no particular order)</h4>
<h4> </h4>
<h4>1. We Built the Un-carrier</h4>
Out of the ashes of a failed takeover bid by AT&T in late 2011, a struggling T-Mobile got a mix of cash and spectrum that was the first step in our next chapter … and we built the Un-carrier. Just a few months after the failed merger, I joined T-Mobile and got to work rebuilding alongside a great team of leaders — some who were already in place but some who I hired like then-CMO Mike Sievert. Together we zeroed in on one focus: flipping the wireless industry on its head. And that’s EXACTLY what we did. We threw the old playbook away and came up with a whole new way for HOW WE PLAY — listening to our customers, putting those that touch our customers first and calling the other guys out when they don’t do right by consumers. And it’s still how we play to this day! We even wrote a <a href="https://www.businessinsider.com/t-mobile-ceo-john-legere-un-carrier-manifesto-2016-10" target="_blank" rel="noopener noreferrer">manifesto</a> to give voice to what we coined “the Un-carrier” cause — a rallying cry and clear statement of who T-Mobile is and what we stand for.
Fast forward a bit and we have made 16 customer-focused <a href="https://www.t-mobile.com/our-story/un-carrier-history" target="_blank" rel="noopener noreferrer">Un-carrier moves</a> that have turned the wireless industry on its head. I’m proud of every single of one of them, but a few stand out. People told us it was crazy to eliminate taxes and fees … well we did it. Unlimited talk, text and data? Done. Free global data and text in 210+ countries? Check. Giving customers free stuff every Tuesday? Heck yes. I’ve mentioned a few others below, too.
“These bold moves serve notice that T-Mobile is canceling its membership in the out-of-touch wireless club,” I said in <a href="https://www.t-mobile.com/news/t-mobile-makes-bold-un-carrier-moves" target="_blank" rel="noopener noreferrer">early 2013</a>. “This is an industry filled with ridiculously confusing contracts, limits on how much data you can use or when you can upgrade, and monthly bills that make little sense. As America’s Un-carrier, we are changing all of that and bringing common sense to wireless.” Hey, looks like I was onto something!
<h4>2. We Built a Bigger, Better, Faster Network</h4>
The real turning point for our network was when we lit up LTE in 2013. Up until then, the T-Mobile network was lagging — and it needed a shot in the arm (and then some) if we were going to compete. The thing is, we not only competed ... we blew everyone else away! Thanks to CTO Neville Ray and his amazing team, we became <a href="https://www.t-mobile.com/news/uncarrier-network-list-of-firsts" target="_blank" rel="noopener noreferrer">the first</a> to roll out nearly every LTE-Advanced technology, and adding our first low-band 700 MHz spectrum, we were able to expand coverage into underserved areas like Montana and Wyoming — which meant we were able to bring stores and jobs to those areas, too, extending our retail presence to over two-thirds of the country. We were also able to finally go neck and neck with Verizon, covering 99% of Americans — only with faster speeds. We went unlimited, and allowed customers to load up on data … and you know what? As of Q1 2019, we were <a href="https://tmobileusa.sharepoint.com/sites/BrandReputation/Shared%20Documents/Thought%20Leadership/2020%20Predictions/%E2%80%A2%09https:/www.t-mobile.com/news/t-mobile-customers-happiest-and-fastest-lte-for-five-years" target="_blank" rel="noopener noreferrer">the fastest network</a> in America — five years in a row! Uncoincidentally, our customers were also the happiest in wireless.
Then, in 2017, we went all in on our 5G future and acquired a whopping <a href="https://www.t-mobile.com/content/t-mobile/corporate/news/articles/2017/04/tmobile-spectrum-auction-win.html" target="_blank" rel="noopener noreferrer">45% of all low-band spectrum</a> auctioned off by the FCC that year — more than any other company. We spent nearly $8 billion, which was our largest investment ever up to that point. We had the base layer for what Neville would first describe at Mobile World Congress in 2018 as our 5G “layer cake” — a mix of low, medium and high-band spectrum that will eventually come from the proposed T-Mobile/Sprint merger and create 5G for ALL. And the first true nationwide 5G network. (More on that below, too!)
<h4>3. I Listened … A LOT</h4>
Being the Un-carrier means being the Un-CEO. I took a different approach to management and leadership. I love open communication, where every employee knows they will be heard. I love frank and unafraid debate and discussion. I’m out there, with employees and customers, completely open and approachable and plugged in. I know when to shut up and listen. I take full advantage of Twitter and other social platforms to hear from, respond to and engage with fans and customers and employees. I have never wanted to be a typical CEO sitting in an ivory tower and I think I’ve succeeded! How many CEOs do you know that wear a leather jacket and magenta kicks? Nothing typical about that!
<h4>4. We Actually Care about Customers</h4>
Listen, I’ve said this from day one: our frontline comes first because our customers come first. Period.
I remember when I was interviewed for <a href="https://youtu.be/Unb5JJeIgJI" target="_blank" rel="noopener noreferrer">“The Brave Ones”</a> on CNBC a couple years ago and said: “Nobody calls to say I love you. They call when they’re frustrated…. I heard our people taking care of customers. And it was a big part of me thinking that if I could get the whole company to behave that way, and care about that customer so much, that we really could be different … I firmly believe that almost no other interaction in the company matters besides those two.”
That’s why we gave our Care team full autonomy to handle their customers like clients by creating the industry-leading Team of Experts (TEX) model (an Un-carrier move, by the way). And it’s working! Our Net Promoter Score — which measures the likelihood to recommend a brand — has jumped approximately 60% since we started to roll out TEX in 2016. In the same time period, we cut postpaid phone churn by 39%. We’ve saved more than $100 million to date. Earlier this year we received the highest score in the J.D. Power 2019 U.S. Wireless Customer Care Full-Service Study — Volume 2 — for the fourth time in a row! And, by the way, our employees love it. In 2019 alone, our Care centers won 28 best place to work awards. That is how to take care of customers AND the team that works with them every day!
<h4>5. I Made a Mean Pot Roast (Among Other Things…)</h4>
Who ever thought my love for pot roast would turn into something huge?! My social media presence was already pretty strong, but I always want to connect with more customers in more ways online, so one Sunday morning I set up my mobile phone on a tripod and decided to go out into the world armed with nothing more than my beloved slow-cooker on Facebook Live.
Most of that debut show was sideways due to my lack of camera phone skills, but about 16,000 people tuned in for that first “Slow Cooker Sunday” (roughly 15,999 more than I expected!). But it was fun and a great way to hear from customers and employees … and I’ve done a show every week since, no matter where I am in the world. Three years and nearly 200 episodes later, I’m reaching 5 million viewers each week!! I’ve done SCS episodes in hotels, airports, T-Mobile stores and our Tech Experience Center here in Bellevue. I even wrote a cookbook that raised <a href="https://www.t-mobile.com/brand/john-legere-cookbook" target="_blank" rel="noopener noreferrer">$1M for Feeding America</a> — helping to feed 10 million people! — and cooked with celebrity guests like Kate Hudson and Jimmy Fallon. Hey — now that I think about it, maybe I’m ready for the late-night thing. Pressure Cooker Fridays has a nice ring to it … look out, Jimmy!
<h4>6. We Got the Last Laugh — and the First!</h4>
I love a good-hearted prank, so when we started pulling very Un-carrier April Fool’s pranks every year, my magenta heart was delighted! From <a href="https://www.youtube.com/watch?v=_Kj-4F8pWfk" target="_blank" rel="noopener noreferrer">Pets Unleashed</a> (a phone plan for Fido) to <a href="https://youtu.be/aqlU30jBDH8" target="_blank" rel="noopener noreferrer">Binge On Up</a> (a revolutionary hands-free device for 24/7 streaming), the <a href="https://www.youtube.com/watch?v=8SqTwIF4p64" target="_blank" rel="noopener noreferrer">T-Mobile ONEsie</a> (the first full-body wearable) and <a href="https://www.youtube.com/watch?v=veGkOhffvy8" target="_blank" rel="noopener noreferrer">Phone BoothE</a> (a revolutionary vestibule-like thing for taking calls in public), we’ve sure had some fun.
My favorite was probably when we returned the beloved <a href="https://www.t-mobile.com/news/tmobile-sidekicks" target="_blank" rel="noopener noreferrer">“Sidekicks”</a> to the Un-carrier — in a slightly different form.  And don’t worry — our team prides themselves on being creative — so stay tuned for more in the years ahead! 

<iframe width="560" height="315" src="https://www.youtube.com/embed/XQQuOICUylQ" frameborder="0" allowfullscreen="true" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture">&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;nbsp;&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;br&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;lt;br&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;gt; &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;nbsp;</iframe>
<h4>7. We Created a Culture That Drives for Diversity and Inclusion and One of the Best Places to Work</h4>
Making T-Mobile a workplace where anyone can show up as themselves was part of my mission from day one. It’s pretty simple — we need a workforce that is as diverse as our customer base, so we can really understand and address pain points in an honest way. Our employees have a passion for supporting each other like no other place on Earth. So much so that today nearly half of our employees are a member of at least one of six D&I-focused ally groups — that is more than 25,000 employees and a participation rate of nearly 50% — that’s almost double that of most big companies! That climate of acceptance, that goal to be inclusive and be better, plus the actual happiness we see in the workplace has led to a pile of “best place to work” <a href="https://www.t-mobile.com/our-story/awards" target="_blank" rel="noopener noreferrer">accolades and awards</a> … and they keep coming! Just imagine this amazing culture on steroids with the proposed merger between T-Mobile and Sprint, where we’ll bring together two sets of passionate employees ready to take on this industry and do big things. We’ve only just started — it’s going to be amazing!
<h4>8. We Welcomed MetroPCS</h4>
When T-Mobile and MetroPCS announced plans to team-up a month into my tenure as Un-CEO, two wireless innovators came together to deliver an unmatched commitment to service and a lightning-fast network to 8.9 million prepaid customers. There were a lot of haters saying that these mergers don’t work but we proved them wrong … and then some. Today, more than six years later, the value and experience that <a href="https://www.t-mobile.com/news/metro-by-t-mobile" target="_blank" rel="noopener noreferrer">Metro by T-Mobile</a> delivers to prepaid customers seems to be working with double the number of customers enjoying more data, speed and value than they did prior to the merger — and, now, the first 5G offering in prepaid. And we have added tens of thousands of new amazing people to our Magenta Squad. One group even said there would be “significant” job losses — they said we would eliminate up to 10,000 jobs. Well, we proved them wrong — since 2013, we added tens of thousands of new jobs, including Metro and Metro dealer employees who support the Metro brand. Hey, FORTUNE — thanks for <a href="http://fortune.com/2017/05/05/t-mobile-metropcs-merger/" target="_blank" rel="noopener noreferrer">calling this</a> “one of the more surprisingly successful mergers in telecommunications history.” We couldn’t agree more!
<h4>9. We Played Ball</h4>
Here’s the windup: America’s pastime has played a huge part in growing the Un-carrier. Almost as big a part as my magenta baseball jersey plays in my wardrobe! T-Mobile formed a partnership with Major League Baseball in 2013 — that now extends through 2023! But our ties to baseball run deep at the Un-carrier and anyone who’s been tuning into MLB.TV on their mobile devices the past four years knows that. And we love supporting our future big leaguers too, through our partnership with Little League International.
This year we really got in the game by nabbing the naming rights to T-Mobile Park for 25 years — a commitment to the Un-carrier’s hometown customers as well as our hometown team. That magenta jersey I mentioned is a Mariners one, naturally!
And I can’t forget to mention how these partnerships have allowed us to do some pretty awesome things to give back — our post-season hurricane recovery campaigns #HR4HR and #HatsOff4Heroes, which fund heroic veteran-led relief group Team Rubicon, have donated $5.1 million. And speaking of giving back…
<h4>10. We Worked to Do Our Part</h4>
And speaking of giving back! One of our very favorite things to do is give back to the communities that support us. We have an amazing group of employees who donate their time and personal money to so many deserving organizations — and we love supporting their efforts through our employee match program with the T-Mobile Foundation. Since the program launched in 2015, the T-Mobile Foundation and our employees have together given almost $14 million to more than 13,000 organizations, and in 2019, they volunteered more than 70,000 hours to more than 9,000-plus non-profit organizations around the country!
As a company we also support a number of programs focused on important issues like youth development, protecting the environment (did you know we were the first major U.S. wireless company to join clean-energy initiative RE 100?), working to help end hunger in America, help veterans, support disaster recovery, bridging the Digital Divide and more. One personal favorite is our <a href="https://www.t-mobile.com/responsibility/community/education/changemaker-challenge" target="_blank" rel="noopener noreferrer">Changemaker Challenge</a> for young entrepreneurs who want to change the world! We’re investing in the next generation of trailblazers and about to welcome the second set of visionaries to campus in February 2020. Let me tell you — these young adults and teens are IT. They truly inspire me!
And I mean it! This past year, I was inspired to put my money (and that of many generous matching donors) where my mouth is to <a href="https://thriveglobal.com/stories/t-mobile-ceo-john-legere-is-on-a-crusade-to-cure-cancer" target="_blank" rel="noopener noreferrer">kick cancer’s ass</a>. With a lot of help, I was able to raise $4.5 million for the Dana-Farber Cancer Institute, an amazing organization of doctors and researchers making human genome treatment a real and viable thing for many … life-saving work that will impact millions of people. Oh yeah, and if we reached our goal, I promised I would <a href="https://www.t-mobile.com/news/john-legere-raises-millions-to-cure-cancer-and-dyes-hair-magenta" target="_blank" rel="noopener noreferrer">dye my hair magenta.</a> We know how that turned out!

core/freeform

<h4> 
 11. We Got Down to Business</h4>
T-Mobile isn’t just the best wireless solution for everyday consumers — it’s become a powerhouse for business customers, too. In 2015, we got into the B2B game in a very real way. What started as Un-carrier move 9.0 became our T-Mobile for Business offer that has become an impactful part of our business. T4B has nearly tripled in size in about five years — winning over small, medium and enterprise clients. In fact, just two years after we launched it, we swept the highly coveted J.D. Power Wireless Business Customer Satisfaction Study for businesses of all sizes in 2017. And then went ahead and did it again the NEXT. TWO. YEARS. Gotta love a “three-peat”! I’m already tapping my foot to the sound of “four-peat” because this part of the market is still a huge opportunity for T-Mobile … so look out!
<h4>12. We Saw Customers Choose to Stick Around</h4>
At the beginning of the decade, T-Mobile’s customer churn numbers were — let’s just say they were not good. It’s simple — people were not happy, and many of them were leaving. In Q1 of 2012, our reported postpaid churn rate was an abysmal 2.5%. Well, we were down, but we were not out! Our customer experience obsession has turned out to be the thing of comeback dreams come true. Just look at Q2 2019 where our reported postpaid phone churn was a mindboggling .78%!!! Our belief in customers and giving them what they want was proving to be true once again. Told you I’ve been pretty right on with these predictions! (And BTW — I’ll go ahead and say it again — Shut the #*$% up and listen to your customers! It works!)
<h4>13. We Announced a Planned Merger with Sprint</h4>
It’s been a busy year and a half since we announced our intent to <a href="https://www.t-mobile.com/news/5gforall" target="_blank" rel="noopener noreferrer">merge with Sprint</a> in April 2018. And now we are close to making a merger that will drive $43 billion in synergies a reality! Really, it was a no-brainer to come together: A New T-Mobile will create a nationwide 5G network with the depth and breadth to deliver 5G to 97% of Americans in three years and 99% of Americans in 6 years, while also keeping our commitment to lower prices, greater innovation and an unbeatable network experience — much quicker than either company can on its own. I firmly believe Americans not only deserve a wireless provider that can take on Verizon, AT&T and Big Cable, but one committed to fighting the good fight. I’ve said it before, and I’ll say it again — we’re ready to go!
<h4>14. We Introduced New T-Mobile’s Un-carrier 1.0 and 5G for Good</h4>
To show what the New T-Mobile would bring to the country, last month Mike and I <a href="https://www.t-mobile.com/news/supercharged-uncarrier-moves" target="_blank" rel="noopener noreferrer">made three huge public commitments</a>, letting everyone know just how much GOOD the proposed New T-Mobile could do: The Connecting Heroes Initiative, a 10-year commitment to free 5G service for EVERY state and local first responder agency across the nation; Project 10Million, a commitment to GIVE free wireless internet service to up to 10 million households to help close the homework gap; and a new $15-a-month prepaid solution called T-Mobile Connect. This will be 5G for Good, and it will be powered by a transformative New T-Mobile 5G network with the capacity and reach that can actually solve problems. Mike said, “It’s time for another wave of change and the New T-Mobile will be at the forefront of that!” I couldn’t agree more … and speaking of waves of change … (check out #15).
<h4>15. We Switched on Nationwide 5G</h4>
On December 2nd we <a href="https://youtu.be/a84UlLe6zDg" target="_blank" rel="noopener noreferrer">flipped the switch</a> on our <a href="https://www.t-mobile.com/news/americas-first-nationwide-5g-network" target="_blank" rel="noopener noreferrer">low-band nationwide 5G</a> network for more than 200 million Americans, officially laying the cornerstone for a 5G future for all. This is a HUGE step towards 5G for All. Dumb and Dumber are hellbent on delivering 5G to a few, launching in just a handful of cities with expensive plans and limited coverage. (Have you ever had to use your phone behind a WALL? I feel bad for Verizon customers if they do.) We, on the other hand, made Metro by T-Mobile the first to offer 5G in prepaid. What Neville and his team have been able to accomplish to start the buildout of a 5G network on top of our already lightning-fast 4G LTE network has been nothing short of magic. He’s truly the best CTO in the world (in fact he’s now President of Technology because he’s THAT good!), and I am glad he is in my — and our 84.2 million customers’ — corner!
<h4 style="text-align: center;">And the 5 that I Predict Will Define the Next Decade!</h4>
<h4> 
1. We’ll See Even More Convergence and Competition Will Be Bigger Than Ever</h4>
I’ve said it before and I’ll say it again … traditional wireless companies are buying content creators. The Cableopoly is getting into the wireless game. The landscape is changing as the “traditional” wireless providers are battling Comcast, Charter and Dish for customers. In fact, Big Cable had added more postpaid phone customers than AT&T and Verizon combined in 2017, 2018 and through Q3 2019!! No doubt — industry lanes are gone and convergence is officially the new norm … and I can hear consumers shuddering. We’re talking about companies that are best known for high prices, terrible customer service and bad bundles. It’s why the New T-Mobile is so important. Someone needs to force all of these companies to treat consumers right! After all, it’s what we’ve been about from the beginning. As a supercharged Un-carrier, we’ve been the disruptive force this broken industry needed during the ‘10s, and we absolutely plan to keep eliminating pain points and keep listening to our customers into the ‘20s! A combined T-Mobile and Sprint will be a supercharged player with the scale to truly drive competition and fight for consumers!
<h4>2. We’ll Deliver Customers Everywhere Choice</h4>
Of course, we will continue to take the fight beyond wireless, targeting the Cableopoly and other industries that can be transformed by our best-in-class 5G wireless network if the merger closes — especially <a href="https://www.t-mobile.com/news/home-internet-pilot" target="_blank" rel="noopener noreferrer">home internet</a>. We’ve already rolled out 5G on our low-band spectrum that covers more than 200 million Americans … but can you imagine what we’ll be able to do with the New T-Mobile’s powerful, deep, supercharged network? We’re well on our way to bringing the fight to Big Cable and giving consumers REAL CHOICE, REAL COMPETITION and MORE VALUE.
Look, I’m a stats nerd, and when we first rolled this out, I <a href="https://www.t-mobile.com/news/new-t-mobile-fixed-broadband-alternative" target="_blank" rel="noopener noreferrer">blogged</a> about the dire need our country has for a disruptor like the Un-carrier to swoop in and offer a real, viable and affordable home broadband solution using our 5G network. Here’s the quick version: According to FCC data, 28.9% of U.S. households and 61.1% of rural households have no in-home broadband service or only one provider for in-home broadband. For high-speed in-home broadband of 100 Mbps, the picture is even more bleak. Almost half the country’s households — 45% — have no high-speed service or only one option to choose from. Of rural households, more than three quarters (76%) have no high-speed service or only one choice available. The proposed New T-Mobile’s best-in-class <a href="https://www.t-mobile.com/5g" target="_blank" rel="noopener noreferrer">5G network</a> will offer a meaningful new option to millions of Americans in the form of New T-Mobile Home Internet. New T-Mobile’s business plan is to have 9.5 million customers for our in-home broadband service by 2024. We will bring competition, period!
<h4>3. We’ll Welcome a New CEO</h4>
As you may know, last month the Board of Directors and I announced Mike Sievert as the future CEO of T-Mobile on May 1st 2020. I will remain on the Board of Directors and Mike, with the leadership team we have so carefully assembled over the past few years, will take the Un-carrier to new heights. I hired Mike in 2012 and mentored him along the way and he helped me build and create the Un-carrier revolution. I have a lot of respect for him and tremendous confidence in him as T-Mobile’s next leader. He’s not only the clear choice for T-Mobile’s next CEO — he’s the right choice. He has magenta in his DNA, and has a clear vision for where it needs to go in the future. T-Mobile has become the most innovative company in the wireless business, and maybe any other. Mike shares my enthusiasm for T-Mobile, our employees, our customers — and calling BS on the status quo!
<h4>4. I’ll Keep Searching for the Perfect Companion</h4>
Two words: Legere Dog! Will 2020 be the year that I find my canine bestie? I have a magenta collar and leash ready to go! Woof! Let’s hope that this is the year it becomes a reality!

<h4>5. We’ll Be the Supercharged Un-carrier … and Continue to Push the Envelope</h4>
Yes, we’ve done a lot over the past decade. 16 Un-carrier moves that have changed this industry are just scratching the surface! This blog would be a lot longer than it already is if I continued to list everything that T-Mobile has done to make wireless better for consumers. But don’t think our work is done. No way. There is SO MUCH MORE for us to do to shake things up in wireless (and beyond) on behalf of consumers. Our next decade is all about being a SUPERCHARGED Un-carrier. We’ve got big plans to challenge the status quo, break into new and uncharted territory and continue to hold the other guys accountable. If we don’t, who will? We’ve always been up for a good fight and that will never change. Let’s go.
 
Important Additional Information 
 In connection with the proposed transaction, T-Mobile US, Inc. (“T-Mobile”) has filed a registration statement on Form S-4 (File No. 333-226435), which was declared effective by the U.S. Securities and Exchange Commission (the “SEC”) on October 29, 2018, and which contains a joint consent solicitation statement of T-Mobile and Sprint Corporation (“Sprint”), that also constitutes a prospectus of T-Mobile (the “joint consent solicitation statement/prospectus”), and each party will file other documents regarding the proposed transaction with the SEC. INVESTORS AND SECURITY HOLDERS ARE URGED TO READ THE JOINT CONSENT SOLICITATION STATEMENT/PROSPECTUS AND OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION. The documents filed by T-Mobile may be obtained free of charge at T-Mobile’s website, at www.t-mobile.com, or at the SEC’s website, at www.sec.gov, or from T-Mobile by requesting them by mail at T-Mobile US, Inc., Investor Relations, 1 Park Avenue, 14th Floor, New York, NY 10016, or by telephone at 212-358-3210. The documents filed by Sprint may be obtained free of charge at Sprint’s website, at www.sprint.com, or at the SEC’s website, at www.sec.gov, or from Sprint by requesting them by mail at Sprint Corporation, Shareholder Relations, 6200 Sprint Parkway, Mailstop KSOPHF0302-3B679, Overland Park, Kansas 66251, or by telephone at 913-794-1091. 
 No Offer or Solicitation 
 This communication shall not constitute an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offering of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the U.S. Securities Act of 1933, as amended. 
 Cautionary Statement Regarding Forward-Looking Statements 
 This communication contains certain forward-looking statements concerning T-Mobile, Sprint and the proposed transaction between T-Mobile and Sprint. All statements other than statements of fact, including information concerning future results, are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Such forward-looking statements include, but are not limited to, statements about the benefits of the proposed transaction, including anticipated future financial and operating results, synergies, accretion and growth rates, T-Mobile’s, Sprint’s and the combined company’s plans, objectives, expectations and intentions, and the expected timing of completion of the proposed transaction. There are several factors which could cause actual plans and results to differ materially from those expressed or implied in forward-looking statements. Such factors include, but are not limited to, the failure to obtain, or delays in obtaining, required regulatory approvals, and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the proposed transaction, or the failure to satisfy any of the other conditions to the proposed transaction on a timely basis or at all; the occurrence of events that may give rise to a right of one or both of the parties to terminate the business combination agreement; adverse effects on the market price of T-Mobile’s or Sprint’s common stock and on T-Mobile’s or Sprint’s operating results because of a failure to complete the proposed transaction in the anticipated timeframe or at all; inability to obtain the financing contemplated to be obtained in connection with the proposed transaction on the expected terms or timing or at all; the ability of T-Mobile, Sprint and the combined company to make payments on debt or to repay existing or future indebtedness when due or to comply with the covenants contained therein; adverse changes in the ratings of T-Mobile’s or Sprint’s debt securities or adverse conditions in the credit markets; negative effects of the announcement, pendency or consummation of the transaction on the market price of T-Mobile’s or Sprint’s common stock and on T-Mobile’s or Sprint’s operating results, including as a result of changes in key customer, supplier, employee or other business relationships; significant transaction costs, including financing costs, and unknown liabilities; failure to realize the expected benefits and synergies of the proposed transaction in the expected timeframes or at all; costs or difficulties related to the integration of Sprint’s network and operations into T-Mobile; the risk of litigation or regulatory actions, including the antitrust litigation brought by the attorneys general of certain states and the District of Columbia; the inability of T-Mobile, Sprint or the combined company to retain and hire key personnel; the risk that certain contractual restrictions contained in the business combination agreement during the pendency of the proposed transaction could adversely affect T-Mobile’s or Sprint’s ability to pursue business opportunities or strategic transactions; effects of changes in the regulatory environment in which T-Mobile and Sprint operate; changes in global, political, economic, business, competitive and market conditions; changes in tax and other laws and regulations; and other risks and uncertainties detailed in the Form S-4, as well as in T-Mobile’s Annual Report on Form 10-K for the fiscal year ended December 31, 2018 and in its subsequent reports on Form 10-Q, including in the sections thereof captioned “Risk Factors” and “Cautionary Statement Regarding Forward-Looking Statements,” as well as in its subsequent reports on Form 8-K, all of which are filed with the SEC and available at www.sec.gov and www.t-mobile.com, and in Sprint’s Annual Report on Form 10-K for the fiscal year ended March 31, 2019 and in its subsequent reports on Form 10-Q, including in the sections thereof captioned “Risk Factors” and “MD&A — Forward-Looking Statements,” as well as in its subsequent reports on Form 8-K, all of which are filed with the SEC and available at www.sec.gov and www.sprint.com. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from those expressed in or implied by such forward-looking statements. Given these risks and uncertainties, persons reading this communication are cautioned not to place undue reliance on such forward-looking statements. T-Mobile and Sprint assume no obligation to update or revise the information contained in this communication (whether as a result of new information, future events or otherwise), except as required by applicable law.

This marks the sixth year that I’ve posted an end of the year blog. But there’s something about the turn of a decade that’s really momentous. So here’s my 20 for ’20 end of decade blog! And a few predictions for what's next.

20 for ’20: Best of the Decade — And the Best of What’s to Come! | T-Mobile Newsroom

This marks the sixth year that I’ve posted an end of the year blog. But there’s something about the turn of a decade that’s really momentous. So here’s my 20 for ’20 end of decade blog! And a few predictions for what&#039;s next.

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https://www.t-mobile.com/news/un-carrier/john-legere-best-of-the-decade-2020

Having just wrapped their 64-date U.S. “Happiness Begins Tour,” where T-Mobile customers <a href="https://www.t-mobile.com/news/jonas-brothers-reserved-tickets" target="_blank" rel="noopener noreferrer">scored the very best, stage-front Reserved Tickets</a> (even to last-minute or sold-out stops!), the Jonas Brothers — also known by their first names Nick, Joe and Kevin (if you’re a fan, and you probably are) — sit for a “<a href="https://www.t-mobile.com/news/kesha-macklemore-adventures-tour-interview" target="_blank" rel="noopener noreferrer">Mobile Moments</a>” chat, where we talk to creators to learn about their influences, inspirations and how their devices play a role in their day-to-day lives. Here, the Brothers open up about everything from mending old wounds to New Year’s resolutions, even offering a little dis at new nemesis Diplo.
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You just wrapped your “Happiness Begins Tour.” We know you’ve made a lot of T-Mobile customers and fans happy with <a href="https://www.t-mobile.com/offers/live-nation-ticket-discount" target="_blank" rel="noopener noreferrer">our partnership</a> together. What have been some of the biggest highlights for you?
Joe: I would say the Hollywood Bowl was really special. We got to play that twice, and MSG [Madison Square Garden] is always a huge highlight for us.
You guys are all active on social media. How do you use your mobile devices day to day? Do they serve a different need/function while on tour?
Kevin: I think mobile devices every single day on tour just helps you stay connected to the people that are not always there. Everyone in our lives are pretty busy. You know, my family’s in New Jersey sometimes, so making sure I can FaceTime them, hang out with them, talk to them.
How big of a role do your mobile phones play in staying connected with your wives and kids while on tour?
Nick: I think that anytime you can make a very big world a smaller place, that’s a good thing. Your mobile device does a good job of that and we move around quite a bit and we’re all over the world, different times, so to know that we can have that constant and that foundation with people that we love, people that are closest to us, is a nice thing and helps us make life on the road a little easier.
Do you have certain apps that are lifesavers?
Joe: My favorite app is Headspace. It’s a meditation app. I use it every day. That’s a good one. I suggest it. That, and Postmates.
Kevin: That's a good one. [Gestures towards Joe] Postmates.
Nick: [Gestures for answer] Kev?
Kevin: I actually have this awesome app called Caribou that I like to use with my children. We can read books and talk to each other through it while we’re doing it. It’s pretty amazing.
Nick: Sports updates on apps. I’ve got a few different ones that I use. ESPN, PGA Live. Those are all helpful.
Joe: Saucey is a great app. And the LimeBike app.
There’s a lot of chatter about the 5G future that’s starting to unfurl. As tech-savvy, boundary-pushing artists, how do you feel about 5G?
Joe: 5G is very important. The faster it gets, the better our life is. So hook us up!
Your new Christmas song “Like It’s Christmas” is also bringing people a lot of happiness. How did you decide to release another one after all these years?
Nick: I think that we’ve always dreamed of having one of those songs during the holiday season that becomes a staple in people's lives and we teamed up with some people that really helped us make that dream come to life with “Like It’s Christmas,” and we hope that the tradition continues each season with the song coming into their life and creating new memories every year.
You really laid bare your differences and family and career struggles in your incredibly revealing and compelling Amazon documentary Chasing Happiness. Was chronicling the past so honestly essential to moving forward together again?
Kevin: I think being able to revisit our past and walk through that and especially the years that we were dealing with things that we hadn’t really confronted with each other, it was extremely important to go through, and the fact that we had cameras there was magical and also emotional and just happy we got to the other side and landed where we are right here.
You’ve received a Grammy nomination for “Sucker,” which started off with a good omen earlier this year when it debuted at No. 1 on the Billboard Hot 100, along with Happiness Begins debuting atop the album chart. What are your feelings/hopes about winning next month?
Joe: Well, we are just so honored that we are recognized by the Academy of Film and Television... [Obviously kidding] We are so unbelievably happy to be nominated for a Grammy 10 years later. It really feels surreal and we worked really hard on this album. We’re really proud of it, and to be recognized for that, it means a lot to us, so thank you everyone.
Speaking of which: After a magical year of overcoming the past and with all the success that has come with that, do you have any New Year’s resolutions for 2020 that you’d care to share?
Nick: I think the New Year’s resolution for 2020 for me is just to find some time to do some traveling outside of work and have some downtime as well as the fun we have on the road. But we’ve spent quite a bit of time this year away from home, so coming back and getting some time to sort of nest will be nice.
Joe: I’m stealing his answer.
Kevin: Same.
“Happiness” has been the central theme to your album, tour and documentary this year. Have you finally caught up with it?
Kevin: I think happiness is something you’re always chasing in your daily life. But in our current state, I think we are pretty happy. It’s pretty awesome. Let the happiness continue.
By the way, do you have any tips on how to protect our Instagram account from being hacked by Diplo?
Joe: Well, Diplo is out to hack you, so be very careful. Don’t be friends with him.
Kevin: [Nods] That’s the first thing.

The Jonas Brothers sit for a “Mobile Moments” chat with T-Mobile to discuss their influences, inspirations and how devices play a role in their day-to-day lives. And their new nemesis Diplo.

Mobile Moments: The Jonas Brothers Share New Year’s Resolutions, 5G Dreams and Secrets to “Happiness” | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/mobile-moments-the-jonas-brothers-secrets-to-happiness-on-tour

<h5> </h5>
What if I told you I could upgrade your car … and make it go really fast? Sounds good, right? But the upgrade only works on a handful of blocks in some cities … and I won’t tell you where that is ¯_(ツ)_/¯. But seriously, you won’t believe how fast this will make your car … sometimes, if you’re lucky! Just hand over the money. It’s built right, trust me.
There’s no question about it… You’d tell me to take a hike!
If you’re paying attention, you know that’s exactly what Verizon’s pulling on its customers. They’re launching 5G in a few limited outdoor areas of a few cities – and parts of some football stadiums – and charging their customers more for that limited 5G ($480 more per year for a family of four)! 
To top it all off, they’re refusing to show customers exactly where their 5G is! They call it “5G built right”, but this is SO far from right.
I’ve said all along that 5G requires a mix of all spectrum types: high-band (mmWave) for massive capacity over short distances in dense urban areas, mid-band for coverage and capacity depth, and low-band for broad nationwide coverage, including rural America. If regulators approve our merger with Sprint, New T-Mobile will have wide open airwaves across that entire range of spectrum, allowing us to deliver a broad and deep nationwide 5G network that won’t cost customers a dollar more.
Verizon doesn’t have the vision OR the resources to match New T-Mobile’s potential, but you’d never know that watching their ads. They’re hiding behind more ‘launches’ of 5G (where? They won’t tell you, but you’ll pay more for it), hiding behind claims of ‘leadership’ and technical prowess that just aren’t true any longer, hiding behind an unprecedented ad blitz, and literally hiding 5G from their customers by refusing to show them exactly where it’s deployed. It’s time Big Red had a wake-up call.
Introducing “verHIDEzon”
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Something had to be done. <a href="https://twitter.com/verizon?ref_src=twsrc%5Etfw">@Verizon</a>’s been talking a big game about 5G, charging more for it and not even giving customers a map to find it. Hopefully all of NYC (and the rest of the country) now realizes <a href="https://twitter.com/VerHIDEzon?ref_src=twsrc%5Etfw">@verHIDEzon</a> = Verizon ud83dudc40
— John Legere (@JohnLegere) <a href="https://twitter.com/JohnLegere/status/1174395897343557635?ref_src=twsrc%5Etfw">September 18, 2019</a></blockquote>
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This is what Verizon marketing really should look like. We’ve launched verHIDEzon, taking over bus stops, kiosks, and other public displays…even our massive billboard in Times Square.
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<h5> </h5>
Follow the fun at <a href="https://twitter.com/VerHIDEzon" target="_blank" rel="noopener noreferrer">@verHIDEzon</a> on Twitter and <a href="http://www.verhidezon.com" target="_blank" rel="noopener noreferrer">www.verhidezon.com</a>.

This is about continuing our mission as the Un-carrier to expose and fix the broken, arrogant wireless industry on behalf of consumers everywhere. And it’s about underscoring just how crazy it is to ask customers to pay more and then guess where they can use the thing they’re paying more for. We believe in transparency, and will continue to show customers exactly where they can tap into 5G as coverage expands – reaching nationwide in 2020. We’ve also made it clear that if the merger is approved our customers won’t pay a dollar more for 5G, and with the New T-Mobile we’ll have every incentive to keep prices the same or even lower them in the future. In fact, we’ve made a series of <a href="https://www.t-mobile.com/news/new-t-mobile-commitments" target="_blank" rel="noopener noreferrer">enforceable commitments</a> to that extent – promising the same or better rate plans at the same or better prices for at least three years with 5G at no extra charge.
If the other guys had their way, we’d be stuck with the status quo – more of their <a href="https://www.fiercewireless.com/devices/verizon-introduces-new-unlimited-plans-charges-10-per-month-for-5g-start-plan" target="_blank" rel="noopener noreferrer">higher prices</a>, secrecy and <a href="https://appleinsider.com/articles/19/01/09/att-lying-to-customers-by-showing-5g-e-on-devices-under-fire-from-other-carriers" target="_blank" rel="noopener noreferrer">deception</a>. Only the New T-Mobile will have the resources for a truly transformative 5G network that will bring much needed competition. We’ll deliver nationwide #5GforAll that is both broad and deep, supercharging the smartphone experience and fueling innovation across the US.
Perhaps most importantly, we’ll force the other guys to respond. They’ll STOP HIDING their limited 5G and DO BETTER for consumers everywhere. That is what makes us the Un-carrier. It’s in our blood. With the New T-Mobile, the other guys won’t even know what hit them.
Neville   
Important Additional Information
 In connection with the proposed transaction, T-Mobile US, Inc. (“T-Mobile”) has filed a registration statement on Form S-4 (File No. 333-226435),which was declared effective by the U.S. Securities and Exchange Commission (the “SEC”) on October 29, 2018, and which contains a joint consent solicitation statement of T-Mobile and Sprint Corporation (“Sprint”), that also constitutes a prospectus of T-Mobile (the “joint consent solicitation statement/prospectus”), and each party will file other documents regarding the proposed transaction with the SEC. INVESTORS AND SECURITY HOLDERS ARE URGED TO READ THE JOINT CONSENT SOLICITATION STATEMENT/PROSPECTUS AND OTHER RELEVANT DOCUMENTS FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION. The documents filed by T-Mobile may be obtained free of charge at T-Mobile’s website, at www.t-mobile.com, or at the SEC’s website, at www.sec.gov, or from T-Mobile by requesting them by mail at T-Mobile US, Inc., Investor Relations, 1 Park Avenue, 14th Floor, New York, NY 10016, or by telephone at 212-358-3210. The documents filed by Sprint may be obtained free of charge at Sprint’s website, at www.sprint.com, or at the SEC’s website, at www.sec.gov, or from Sprint by requesting them by mail at Sprint Corporation, Shareholder Relations, 6200 Sprint Parkway, Mailstop KSOPHF0302-3B679, Overland Park, Kansas 66251, or by telephone at 913-794-1091. 
 
No Offer or Solicitation
 This communication shall not constitute an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offering of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the U.S. Securities Act of 1933, as amended. 
 
Cautionary Statement Regarding Forward-Looking Statements
 This communication contains certain forward-looking statements concerning T-Mobile, Sprint and the proposed transaction between T-Mobile and Sprint. All statements other than statements of fact, including information concerning future results, are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Such forward-looking statements include, but are not limited to, statements about the benefits of the proposed transaction, including anticipated future financial and operating results, synergies, accretion and growth rates, T-Mobile’s, Sprint’s and the combined company’s plans, objectives, expectations and intentions, and the expected timing of completion of the proposed transaction. There are several factors which could cause actual plans and results to differ materially from those expressed or implied in forward-looking statements. Such factors include, but are not limited to, the failure to obtain, or delays in obtaining, required regulatory approvals, and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the proposed transaction, or the failure to satisfy any of the other conditions to the proposed transaction on a timely basis or at all; the occurrence of events that may give rise to a right of one or both of the parties to terminate the business combination agreement; adverse effects on the market price of T-Mobile’s or Sprint’s common stock and on T-Mobile’s or Sprint’s operating results because of a failure to complete the proposed transaction in the anticipated timeframe or at all; inability to obtain the financing contemplated to be obtained in connection with the proposed transaction on the expected terms or timing or at all; the ability of T-Mobile, Sprint and the combined company to make payments on debt or to repay existing or future indebtedness when due or to comply with the covenants contained therein; adverse changes in the ratings of T-Mobile’s or Sprint’s debt securities or adverse conditions in the credit markets; negative effects of the announcement, pendency or consummation of the transaction on the market price of T-Mobile’s or Sprint’s common stock and on T-Mobile’s or Sprint’s operating results, including as a result of changes in key customer, supplier, employee or other business relationships; significant transaction costs, including financing costs, and unknown liabilities; failure to realize the expected benefits and synergies of the proposed transaction in the expected timeframes or at all; costs or difficulties related to the integration of Sprint’s network and operations into T-Mobile; the risk of litigation or regulatory actions, including the antitrust litigation brought by the attorneys general of certain states and the District of Columbia; the inability of T-Mobile, Sprint or the combined company to retain and hire key personnel; the risk that certain contractual restrictions contained in the business combination agreement during the pendency of the proposed transaction could adversely affect T-Mobile’s or Sprint’s ability to pursue business opportunities or strategic transactions; effects of changes in the regulatory environment in which T-Mobile and Sprint operate; changes in global, political, economic, business, competitive and market conditions; changes in tax and other laws and regulations; and other risks and uncertainties detailed in the Form S-4, as well as in T-Mobile’s Annual Report on Form 10-K for the fiscal year ended December 31, 2018 and in its subsequent reports on Form 10-Q, including in the sections thereof captioned “Risk Factors” and “Cautionary Statement Regarding Forward-Looking Statements,” as well as in its subsequent reports on Form 8-K, all of which are filed with the SEC and available at www.sec.gov and www.t-mobile.com. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from those expressed in or implied by such forward-looking statements. Given these risks and uncertainties, persons reading this communication are cautioned not to place undue reliance on such forward-looking statements. T-Mobile assumes no obligation to update or revise the information contained in this communication (whether as a result of new information, future events or otherwise), except as required by applicable law.  
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Verizon’s launching 5G in a few limited outdoor areas of a few cities – and parts of some football stadiums – and charging more for it. To top it all off, they’re refusing to show customers exactly where their 5G is!

Stop Hiding! A Wake-Up Call for Big Red | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/verhidezon

Bellevue, Wash. (June 18, 2019) – Today, Glassdoor named T-Mobile CEO John Legere one of best of the best CEOs in the nation. As part of the 2019 Employees’ Choice Awards, Glassdoor’s Top CEO rankings once again included Legere, who earned the number one spot for wireless CEO for the fifth year in a row AND the number four spot in America! He also claimed the highest spot for Seattle and the State of Washington, home to T-Mobile HQ. The rankings are based on voluntary company reviews that T-Mobile employees post on Glassdoor. Through their comments specifically referencing CEO leadership, employees gave Legere an astounding 99 percent approval rating compared to an average CEO approval rating of 69 percent.
“I’m so motivated by how hard Team Magenta works to take care of customers and make T-Mobile an amazing company – they inspire me to try to be a better CEO every single day!” said T-Mobile CEO John Legere. “I love seeing all the feedback from our employees in forums like Glassdoor. It keeps me tuned into what’s working and where we can improve!”

CEO approval ratings are gathered through Glassdoor’s online company review survey, which assesses current and former employee sentiment about job and company satisfaction, work environment and culture. Employees submit reviews and rate various factors, including overall satisfaction with senior management and whether they approve, disapprove or are neutral about their CEO’s job performance.
Anonymous T-Mobile employee comments from the survey speak volumes. “Our CEO has major love for his customers and loves his employees even more,” wrote a sales representative from McKinney, Texas. And one support manager wrote, “Our CEO is the real deal. He holds employees in high regard and invests a lot of his time and energy in ensuring they know. He’s innovative and engaging (and very entertaining), and his senior leadership echoes those qualities.”

And it’s not just T-Mobile’s CEO winning awards. For the second consecutive year, T-Mobile was honored as a <a href="https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm" target="_blank" rel="noopener noreferrer">Glassdoor Best Place to Work in 2019</a>, landing at #59 out of 100. That was just one of <a href="https://www.t-mobile.com/our-story/awards" target="_blank" rel="noopener noreferrer">more than 60</a> local and national Best Place to Work awards earned by T-Mobile in 2018 alone. See the complete list of Glassdoor’s Top CEOs of 2019 <a href="https://www.glassdoor.com/Award/Top-CEOs-LST_KQ0,8.htm" target="_blank" rel="noopener noreferrer">here</a>. For more information about what makes T-Mobile a great place to work, <a href="https://www.t-mobile.com/careers/culture-and-benefits/diversity" target="_blank" rel="noopener noreferrer">visit the careers page</a>.

About T-Mobile US, Inc. 
 As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. Our advanced nationwide 4G LTE network delivers outstanding wireless experiences to 81.3 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit <a href="http://www.t-mobile.com/" target="_blank" rel="noopener noreferrer">http://www.t-mobile.com</a>. 
 
About Glassdoor 
 <a href="https://www.glassdoor.com/index.htm" target="_blank" rel="noopener noreferrer">Glassdoor</a> is one of the largest and fastest growing job sites in the world today. Set apart by the tens of millions of reviews and insights provided by employees and candidates, Glassdoor combines all the jobs with this valuable data to make it easy for people to find a job that is uniquely right for them. As a result, Glassdoor helps employers hire truly informed candidates at scale through effective recruiting solutions like <a href="https://www.glassdoor.com/employers/products/job-advertising.htm" target="_blank" rel="noopener noreferrer">job advertising</a> and <a href="https://www.glassdoor.com/employers/products/enhanced-profile.htm" target="_blank" rel="noopener noreferrer">employer branding</a> products. Launched in 2008, Glassdoor now has reviews and insights for approximately 700,000 companies in more than 190 countries. For labor market trends and analysis, visit <a href="https://www.glassdoor.com/research/" target="_blank" rel="noopener noreferrer">Glassdoor Economic Research</a>. For company news and career advice and tips, visit the <a href="https://www.glassdoor.com/blog/" target="_blank" rel="noopener noreferrer">Glassdoor Blog</a> and for employer-related news and insights to help employers hire, visit the <a href="https://www.glassdoor.com/employers/blog/" target="_blank" rel="noopener noreferrer">Glassdoor for Employers Blog</a>. Visit <a href="http://glassdoor.com/" target="_blank" rel="noopener noreferrer">Glassdoor.com</a> or download our apps on <a href="https://itunes.apple.com/us/app/glassdoor-job-search-jobs/id589698942?mt=8" target="_blank" rel="noopener noreferrer">iOS</a> and <a href="https://play.google.com/store/apps/details?id=com.glassdoor.app&hl=en" target="_blank" rel="noopener noreferrer">Android</a> platforms.

It’s a five-peat: The Un-CEO once again earns recognition as one of America’s most-admired business leaders

Employee Reviews on Glassdoor RankT-Mobile CEO John Legere #1 Wireless CEO (Again - for the 5th Year!) and #4 CEO in America | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/glassdoor-top-ceo-john-legere

Today, we took some action on those discussions, and we submitted a set of commitments to the FCC around the New T-Mobile to address what we’ve heard

When we say we’ll do something, we mean it! | T-Mobile Newsroom

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https://www.t-mobile.com/news/un-carrier/new-t-mobile-commitments

As we mark Small Business Week this week, I want to take a second and really look at the broken status quo for small businesses in this country, especially those in rural areas.

It’s Time to Free Small Businesses from the Ghosts of Wireless Past | T-Mobile Newsroom

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Un-carrier

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Employee Reviews on Glassdoor RankT‑Mobile CEO John Legere #1 Wireless CEO (Again – for the 5th Year!) and #4 CEO in America

When we say we’ll do something, we mean it!

It’s Time to Free Small Businesses from the Ghosts of Wireless Past