[Skip to content](https://www.t-mobile.com/news/business/dialpad-and-t-mobile-business-communications-with-ai-recaps-partnership#maincontent) [Newsroom](https://www.t-mobile.com/news)Toggle secondary navigation - [Network](https://www.t-mobile.com/news/category/network) - [Devices](https://www.t-mobile.com/news/category/devices) - [Un-carrier](https://www.t-mobile.com/news/category/un-carrier) - [Community](https://www.t-mobile.com/news/category/community) - [Offers](https://www.t-mobile.com/news/category/offers) - [Business](https://www.t-mobile.com/news/category/business) English [BusinessCategory](https://www.t-mobile.com/news/category/business)[Press Release](https://www.t-mobile.com/news/press) # Dialpad and T‑Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension March 14, 2024 T‑Mobile and Dialpad continue to bring together the power of T‑Mobile's 5G network and Dialpad's cutting-edge AI-enabled solutions. ![](https://www.t-mobile.com/news/_admin/uploads/2024/03/Dialpad3-500x250.jpg) 6 min read - Facebook IconShare on Facebook - Share on Twitter - LinkedIn IconShare on LinkedIn __SAN FRANCISCO, Calif. and BELLEVUE, Wash. — March 14, 2024__ — [Dialpad, Inc](https://checkpoint.url-protection.com/v1/url?o=http%3A%2F%2Fwww.dialpad.com&g=N2JhOGZjZWZmOWIzZjVkOQ%3D%3D&h=ODllZDI0MzU3YTA2MDRhYmM2MDQ1NGNkNWMzNmYxODA2ZGRlNzdjNGI5N2Y1OWQ1YjljMzIxNDdiY2Q3MTg3YQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D)., the leading AI-Powered Customer Intelligence Platform, in partnership with T-Mobile (NASDAQ: TMUS), announced today the general release of Ai Recaps and a three-year extension of the exclusive partnership between the two companies. Communication solutions are vital for any business — but they can be a real pain. Legacy PBX systems can be expensive and difficult to implement. And even though reliability is key, businesses can still deal with dropped calls and laggy video. In a digital-first world with AI and 5G, communication solutions should be a breeze, not a burden. They should help businesses communicate better, close more deals and ultimately increase revenue! That’s where T-Mobile and Dialpad come in. Starting today, Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps — delivered with 100% uptime SLAs — on [America’s most awarded 5G network](https://www.t-mobile.com/news/t-mobile-network-awards). Ai Recaps is developed on Dialpad’s proprietary [DialpadGPT](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2Fdialpad-gpt%2F&g=MjAwNmNiMDQxN2U2OTJkNw%3D%3D&h=OGI1NTc4NmUwOWVkYTY0MmY0MTUxNmI0ZmUwYTRjOWYwMTMxOTA2YWMwZTA5MGYwNThhZjI5ODE3MmEyNzE1Ng%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D)— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights. This launch is a game-changer for business communication, all thanks to Dialpad’s advanced technology teaming up with T-Mobile, [America’s largest and fastest 5G network](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.t-mobile.com%2Fcoverage%2Fnetwork&g=YjVjN2EwZDdjYWJjYzk1Ng%3D%3D&h=YzY1NTdmNDJiNTU2Yzg0MjAxZmU5NDJhOWYyNzE5YmYyMjEzMGUxMTNhODJiMGQ3ZmY3ZTdmZjg3MzRiZGE0Nw%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D). Since announcing their strategic partnership in 2021, Dialpad and T-Mobile have been exploring new technologies to help customers transform their businesses with cutting-edge communication solutions. That’s why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile’s unique [5G Network Slicing Beta](https://www.t-mobile.com/news/network/t-mobile-launches-first-ever-5g-network-slicing-beta-for-developers), which is aimed at significantly improving video calling experiences. “Ai Recaps isn’t just a feature; it’s a step toward making Ai a tangible reality for businesses and the modern workforce,” said Craig Walker, CEO & Founder of Dialpad. “It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication of our unwavering resolve to bring Ai’s potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers.” Since Dialpad launched its Early Adopter Program (EAP) for Ai Recaps earlier this year, the company has generated Ai Recaps for over 50 million calls and meetings. Ai Recaps has already revolutionized the way professionals work, reducing call review and notetaking time while more accurately identifying the next steps from conversations. ## __AI-Enabled Customer Communications__ As Dialpad’s exclusive operating partner in the U.S., T-Mobile is able to offer business customers Dialpad’s full suite of AI-enabled benefits. With today’s general release comes an expansion of those benefits with new features including: - __Auto-Save to CRM__: Sales professionals can now seamlessly integrate summaries into customer relationship management records, helping keep track of interactions and reducing record-keeping time. - __Easy Sharing and Request to Share__: Users can quickly share or request summaries for any call or meeting to better collaborate and prepare for improved interactions. - __Customizable Summaries__: With Ai Recaps, customers can now customize their summary preferences, selecting either bullet points or full sentences, and adjusting the length to either brief or detailed. - __Easy Read Transcripts__: Call transcripts now automatically remove filler words with improved grammar and punctuation for enhanced readability. - __Scheduling Assistance__: With context-based suggestions and follow-up actions, users can efficiently plan future events following a conversation. Van Horn Automotive Group has utilized Dialpad’s Ai products on T-Mobile’s network to [improve employee training effectiveness by 20%](https://www.dialpad.com/customers/van-horn/) and has since added Ai Recaps to its tech stack to further improve business functionality. Its use of Dialpad marked a strategic move to empower its teams with tools that could keep pace with its dynamic business needs. With Ai Recaps, Van Horn employees are able to cut down significantly on note-taking time during meetings, helping them focus on what they do best – automotive excellence and great customer service. “T-Mobile and Dialpad have been committed to bringing cutting-edge voice, video messaging and collaboration services to businesses in any industry,” said Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering, T-Mobile Business Group. “By bringing together T-Mobile’s leading 5G network and Dialpad’s new AI suite, we’re helping businesses work smarter and close deals faster through real-time insights from every customer interaction.” A part of Dialpad’s [12 Months of Ai](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2F12-months-of-ai-innovation%2F&g=M2EwYzJiOWUwNzQ2NGE0Zg%3D%3D&h=MzgyM2M4NzAzMTIzZmI5ZDY5ODA0MzQ1ZmRiMjIyYTU4MzA0YWMwOTlmNzY4YjZjMTQ5MzNhNjI5YzE2Yzc0Yw%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), an initiative adding new Ai-powered features to its Customer Intelligence Platform every month, Ai Recaps is one of many strategic Ai investments the company has made in the past year. Dedicating [$50M to Dialpad Ai Labs](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fpress%2Fdialpad-commits-50-million%2F&g=MzI4ZTBiNDM4MDFiYWYzMw%3D%3D&h=ZTc4YzQ4NjlhMDhjM2JmOWM0ODA5MTkxODQ5M2ZjODNmYzRiNWM4YzkwMDEzYjljM2Y4NTAyYzk0NTVmM2NjNA%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D) and the launch of new features, Dialpad has upgraded and released products such as [Ai CSAT](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-csat%2F&g=Y2ZjNGQxNTI2MGJjYWM2Mg%3D%3D&h=YTc1YjhjMjI1NGFmYTAxNDhhZWZiMDllMzRhNzRhNjhjNWQ4NDY2ZDViYWY0NDc4MjA3YzczY2EyMzEyOGQwMA%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), [Ai Scorecards](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2Fai-scorecards%2F&g=OGE2ZTkxMTM4ODg0Y2IzNg%3D%3D&h=Mzg0NmExNjhkN2U3NzgyZTFiZDdhN2QyYzFkNmNkMGI5MTBmYTNjZjNjMjQxMGRkNzUyNzYwZjgxODE2YzhmMg%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), [Ai Playbooks](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2Fai-playbooks%2F&g=MDBkMTU0ZDlhZGFmYjQ1Mg%3D%3D&h=MWY5N2VlOGExODVhZmJjMDIyYzg2NDg5M2U1YjJkYmZlZjU2ZmNlOGE5NjBlOWEzODFhZDkwMzk0NjUzMmMwNQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), [Ai Coaching Hub](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2Fai-coaching-hub%2F&g=OTliZWZjOGU2NzNkNjczNA%3D%3D&h=MWViMzYwMTcyYmQzNGY2ZjI5NzE0OGI2Y2ViYzhkYzViY2FkNGZmNjU4NjBjYzlkZGRlMDBlNTg0NjdhNTNjOQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D) and [PII Redaction](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fblog%2Fpii-redaction-launch%2F&g=Mjg4NGUzOGQ5YzNhNGM4OQ%3D%3D&h=MjBiZTkwYjFmNTdmMmI4N2RkMDVmMDIyMWE1OTU2NTg5OGI5MDE2NjlkOGI4N2JkZTk4NGZiN2UwZGVmYzgyZQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D) to further provide real-time support for sales, customer service, and team collaboration. Together, Dialpad and T-Mobile are on a mission to evolve features that enhance the user experience and business productivity. If you’re interested in learning more, visit [dialpad.com](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.dialpad.com%2Fai-labs%2Fai-recap%2F&g=ZWFmNTcwMzc0Y2E1MTY4OA%3D%3D&h=ODRlOTVhNjAzZGU3ZjQ0NjA4MzU4ZjM5MWY0ODEwMDQ5MTI3YjZhNjRhYTI1Yzk0YWY3YTA4NTlkNzViOWIxZQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D) and [www.t-mobile.com/dialpad](http://www.t-mobile.com/dialpad). Businesses can also follow along on [X (Twitter)](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Ftwitter.com%2Fdialpad%2F&g=NmYyMWEwMmRkNTAxNDhjMA%3D%3D&h=ZDY1OGQxYmQyNWEyNzUyNDJmMmRjYTYxYzkxY2U5Njk3NzEwZTllNDNmNmZkNmQ4MWNjOTQ3MzBjNjAzYTBiMQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), [LinkedIn](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fdialpad%252F%26esheet%3D53381394%26newsitemid%3D20230414005399%26lan%3Den-US%26anchor%3DLinkedIn%26index%3D20%26md5%3D04a485926ccad4639086583372100d21%26_gl%3D1%2A1uxrjmt%2A_ga%2ANDQ4MjYxMDQxLjE2NjMyMDA1MzQ.%2A_ga_ZQWF70T3FK%2AMTY4NzI4NzY1OC43MS4xLjE2ODcyODgwMzIuNTcuMC4w&g=ZTQ5NTk3ZGNjYjNhNWIxZQ%3D%3D&h=OGQ1NjE5ZTNlODAyNjZiMWUzNDA3NDQ5ZDc2MmZhZjEyNjMxYzRmYjcxMjNkYjRlMmFlMTlmMzViMTUwMjcxMw%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), [Facebook](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.facebook.com%2FDialpadhq%2F&g=ZDRlNDM1NjE3OTA5MDQ5Ng%3D%3D&h=YmNlY2IwYWVjN2JjNTljYWI3NDdkYjY0NTcxZTE0NmVlY2RjNzJmNmQ3OGI3ZWM3ZmRkMjk4YThhNjQzNDBjNw%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D), and [Instagram](https://checkpoint.url-protection.com/v1/url?o=https%3A%2F%2Fwww.instagram.com%2FDialpadhq%2F&g=YWFlN2YzMTgzYWE5N2I4Mw%3D%3D&h=NzkzZTA5MzE2MjMwMGM2ODQyMmU4Yzg1ZTFhODI3YzgwZWZjN2QxMGJiMTRmMWM0MmI1ZmUxNDMzZmZkODk2NA%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D). About Dialpad Dialpad is the leading AI-Powered Customer Intelligence Platform, transforming how the world works together. Combining the most advanced AI Contact Center, AI Sales, AI Voice, and AI Meetings, Dialpad provides over 30,000 innovative brands and millions of users worldwide with the tools to unlock productivity, collaboration, and customer satisfaction. For more information, visit [dialpad.com](https://checkpoint.url-protection.com/v1/url?o=http%3A%2F%2Fdialpad.com&g=ZTk3MGI2Mzk2MjM3ODY5MQ%3D%3D&h=MzFmNDQ5NDk1NWJlYmIxMDU0NmVkYjVkMmY5OWIyNjViZGVjNTY1NjNmMjk2YjA2MmY0MTBkOTVlMTkxZTcxYQ%3D%3D&p=YzJ1OnRtb2JpbGV1c2E6YzpvOjlhYjgyZTI1YWFhNGVjMWU0YWYyZDBjODgwOGVkMWRjOnYxOnA6VA%3D%3D).  __About T-Mobile__   T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: [https://www.t-mobile.com](https://www.t-mobile.com/)   *See 5G device, coverage, & access details at* [*T-Mobile.com*](http://t-mobile.com/)*.* ## T-Mobile US, Inc. Media Contacts T-Mobile Media RelationsT-Mobile US, Inc.[[email protected]](mailto:[email protected]) Investor Relations ContactT-Mobile US, Inc.[[email protected]](mailto:[email protected]) [https://investor.t‑mobile.com](https://investor.t-mobile.com) Dialpad Media Relations[[email protected]](mailto:[email protected]) Tags[Business](https://www.t-mobile.com/news/archive/business)[Network](https://www.t-mobile.com/news/archive/network)[T-Mobile for Business](https://www.t-mobile.com/news/archive/t-mobile-for-business) ## Related Stories [More Stories](https://www.t-mobile.com/news/category/business) [![T-Mobile Supporting First Responders During Wildfires](https://www.t-mobile.com/news/_admin/uploads/2026/05/Station-23-4_Hero_T-MobileSatCOLT-500x250.jpg) \ CommunityPress Release \ __Before, During and After: How T-Mobile Shows Up for First Responders and Communities Across America at Every Stage__ \ May 19, 2026|7 min read](https://www.t-mobile.com/news/community/how-t-mobile-shows-up-for-first-responders-across-america) [![AT&T, T-Mobile, and Verizon Plan to Launch New Joint Venture that Helps End Dead Zones](https://www.t-mobile.com/news/_admin/uploads/2024/04/default-article-social-image-500x250.png) \ BusinessPress Release \ __AT&T, T-Mobile, and Verizon Plan to Launch New Joint Venture that Helps End Dead Zones__  \ May 14, 2026|10 min read](https://www.t-mobile.com/news/business/att-t-mobile-and-verizon-plan-to-end-dead-zones) [![T-Mobile Is Changing How Fans Experience the PGA Championship](https://www.t-mobile.com/news/_admin/uploads/2026/05/2026PGAChamps-500x250.png) \ BusinessPress Release \ __T-Mobile Is Changing How Fans Experience the PGA Championship__ \ May 11, 2026|6 min read](https://www.t-mobile.com/news/business/t-mobile-is-changing-how-fans-experience-2026-pga-championship) [![T-Mobile drones and drone operation center, 2026](https://www.t-mobile.com/news/_admin/uploads/2026/05/TMobileDrones2026_Hero-500x250.jpg) \ NetworkPress Release \ __Every Second Counts: T-Mobile Advances a Stronger, Smarter, More Resilient Network for Americans__  \ May 05, 2026|10 min read](https://www.t-mobile.com/news/network/t-mobile-advances-stronger-smarter-network-for-americans)