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VincentZ
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Joined 16 days ago
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Re: 5G Gateway intermittent outage
I just purchased a brand-new white Gateway last week and it worked perfectly with a much stronger Wi-Fi signal and higher speed than my previous fiber based AT&T-internet. But then I found that it rebooted every time I switched my PC Wi-Fi connection from my iPhone Hotspot to the T-Mobile Gateway. It rebooted during the Wi-Fi reconnection to all my PCs but no problems with iPhones nor Smart-TVs. It also happens similarly when I switch Wi-Fi connection from AT&T to T-Mobile, but no problems when switch reversely. I talked to the T-Mobile tech-support, they believed it was hardware issue and sent me a replacement. I received the new Gateway and tested yesterday. An identical problem happened again. So, I believe this might be caused by the software not hardware. I am still waiting for a solution since I must use PCs with Wi-Fi Hotspot at work and switch to T-Mobile Gateway back home every day.129Views1like0Comments