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terracotta333
LTE Learner
Joined 6 years ago
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Timex FamilyConnect smartwatch for kids
Hi, Need an assistance w/ regards to the timex watch, do we have an option to purchased the stand in which the watch sit? sad to say it was lost. i already checked the list of charger t-mobile offers but timex charger w/ stand is not included. and also any idea where to purchase?? if its not available w/ t-mobile. Thank you =)Solved1.5KViews0likes6CommentsRe: How can I see my billing history online?
https://support.t-mobile.com/docs/DOC-2504#thirdheading View and print your bill, payments and receipts If you've registered on My T-Mobile, click the button below to view or print your T-Mobile bill (up to 18 months) online or in the T-Mobile app. Be sure to log in as the Primary Account Holder (PAH). Customer Care can assist with bill reprints too! You can have on bill reprinted free each each, but there is a $5 charge for additional bill reprints. View your bill92Views0likes0CommentsRe: Port-out passcode
Guidelines: Update Password/PIN must be Done by Primary Accnt Holder Should be w/ BRP to Process/Request If you have an existing account, it has to be current before porting in a number. Port-ins from an existing wireless carrier can take up to 24 hours, though it is generally much faster, as quick as 10 to 30 minutes. Transferring from a landline can take longer, up to 10 business days, though fewer days is typical. Keep your service active with the other carrier while porting. You'll get a text message from T-Mobile to let you know the porting process started. Give us a call Customer Care & Technical Support available 24/7 Wireless Postpaid TEX Support available 7 a.m -9 p.m. local time From a T-Mobile phone: 611 From another phone: 1-877-746-0909 Hearing and speech impaired: +1-877-296-1018 (3 a.m. to 10 p.m. PT daily) While roaming internationally: +1-505-998-3793 Prepaid Support Activate your account: 1-877-778-2107 Manage your account: 1-877-778-2106 Refill your account: 1-877-720-519572Views0likes0CommentsRe: Want to transfer ownership leased phones eligible for upgrade
Hi... JUMP! leases The JUMP! on Demand lease can't be transferred from the original account. The original customer remains responsible for the leased device according to the terms and conditions of the lease agreement. Only; Equipment Installment Plan The Equipment Installment Plan, or EIP, associated with the line(s) you are receiving into your account can only be transferred to qualifying accounts within 60 days of the COR date. hope it Helps =) Thanks181Views0likes0CommentsRe: How can I temporarily turn off one of the phones on my account
Hi, hope this helps As the Primary Account Holder, you can Suspend or restore your line Suspend or restore your line You can suspend your monthly T-Mobile service for one of the following reasons: Your device was lost or stolen. You won't be using your phone for a period of time. You're about to enter active military service. Please Use the Following steps Below. Go to My T-Mobile and 1.log in to your account. 2. Click Manage > Phones & Devices > Lost or Stolen Device. 3. Click Continue and follow on-screen steps.530Views0likes0CommentsRe: payment extension
Hi... We could proceed w/ your request @soutsadavanh85 and secure our accnt anytime via Self help:T-mobile App, T-mobile web site, and Automated System in that way We can save our assets for $8 Fee. Extra info Please be adviced if there is already an exisiting arrangement on the accnt we have to wait for that to fall-off in order for us to create a new one and accnt should be just 30 days past due only. for further assistance We may also get in-touch w/ Our Team of expert. I hope this somehow help us =) Thank you65Views1like0CommentsRe: Autopay not working
Hi. I hope these can add to resolved the concern on this link below please click manage Auto pay you'll have an option to update all info that pertains to Auto pay and payment mehod. https://support.t-mobile.com/docs/DOC-1073 We expect it will processed on time but sometimes its unavoidable sometimes, but with all of this frustrations that we experience rest-asure that t-mobile is trying everyting to lessen the inconvenience to the customers. Thanks57Views0likes0Comments