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TandT_Mobile_Gr
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Joined 2 years ago
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Business number cancelled by T-Mobile in error- after 3 weeks- no resoluiton-
Business phone number was cancelled by T-Mobile Support in error. Has done major damage with the business- as we are a Mobile dog grooming company- grooming trailer , web site and biz cards are the only way to communicate- with the Biz # which was cancelled. I was told the number CAN and Will be recovered- Then they said they were having issues validating the address- even though I have 5 other lines with T-Mobile with that same address- Maps finds the address without issue- They said the issue had to be sent out of the Tech Support to an Outsource Tech. That was 2 weeks ago. One of your support department said that this was the worst mishandling that the support individual has seen- I was told today the case was marked resolved- which is just a bold LIE- This support person open up a new case with the same number and sent it to ??? I think Tech SUPPORT_ Why the lies-, why no one from Management is calling- no seems to care that I lost t the business contacts, all current bookings were lost- as we were unable to call back- Just want some honest answers from T-MOBILE-68Views0likes0Comments