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sipswhiskey
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Joined 4 years ago
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Billing Issues - Overcharge No Resolution
There has been an error on my bill for two consecutive months for charges that should not be there. We are talking $500-$600. I call every few weeks, go through the same story, spend 1.5-2 hours on the phone each time. Meanwhile, I get text messages sent to my son’s phone that my bill is overdue and services are going to be disconnected. I have been with Sprint for 14 years and autopay. How the actual can I owe a bill. I am always promised I will receive a call in 3-5 business days from an escalation person. Never have received a call after the 5 times I have been promised. I am currently on hold now...1 hour and 51 minutes on this call, now transferring. HELP!!!!4.2KViews7likes14CommentsRe: Billing Issues - Overcharge No Resolution
On the phone for another 30 minutes, was told I needed to pay XXX to keep my services while they made the adjustment. Also, was told AGAIN someone would call me back next week. We’ll see. I am beyond frustrated. It’s simple accounting: when you credited my account for the charge I should not have, you also must adjust the statement to reflect what I should have originally owed. Balance! When you only show the credit back (like you took my payment away), my account shows I owe. Let me help your accounting department: October 20 billed $624 Only Owe $171 Credit my card back $453, you keep $171. Adjust my statement online to October bill $171.51Views1like0Comments