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Rainman10
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Joined 3 years ago
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T-Mobile No Longer Recognizing my Number
I have been abroad for a few months, and before departing, I froze my line so I wouldn’t pay all the fees while I was away. I am now trying to log back in to my T-Mobile account and when trying to do so with my phone number it says my phone number is not recognized or registered. When logging in with my email it asks that I provide the phone number linked to the account, but when I do it says the phone number is incorrect. I have had this account and phone number for 6+ years, but it seems like they may have deleted my number and account while I was out of the country. Can anyone help me understand what is going on?