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radadscuta
Network Novice
Joined 6 years ago
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McAfee Security for T-Mobile
My phone was stolen in Europe two weeks ago. I got a new phone through the warranty waiting for me at home in the US. So I want to make sure that Find My Phone through the McAfee Security for T-Mobile service that I am paying for is still working as I setup my replacement phone. I login on my laptom to Mcafee.com and it says that my McAfee Security for T-Mobile was cancelled. Rats. I call T-Mobile, they confirm it wasn’t cancelled. I go to the store so they can look, and the store T-Mobile people confirm that my McAfee Security for T-Mobile is NOT cancelled. I call Mcafee several times and they say T-Mobile cancelled my subscription. I ask for elevation of the case; nothing. I call back and curse at them; finally, someone from Mcafee calls back and they are elevating it. Are you kidding me? To make it worse, the McAfee Security for T-Mobile app on my phone says: “if you want to find your phone, click here.” Is this real? Am I alive and well, or just a zombie already? Good God. What the heck are we supposed to do? Are we paying for this insanity?