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litewavve
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Joined 2 years ago
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Time to say good-bye to T-Mobile Internet
After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart. It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less. If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it. But it also started to have random disconnects, particularly during the day. I downloaded a network monitoring tool to see how bad the situation is. Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes. I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Therefore, 5 interruptions in an hour is totally unacceptable. I brought the data and charts to a T-Mobile store asking for help. Unfortunately, they had neither the tool nor the knowledge to offer any assistance. I didn’t bother to call tech support because in my previous experiences, they were pure waste of time. The store did offer to replace the gateway. But I know that it is not a hardware problem as it performs just fine in the nights that I observed. Why am I hopeless aobut the situation? Because I believe that T-Mobile is oversubscribing the network capacity to support their marketing campaign. When the 5G network reaches certain load thresholds, it will start throttling, then dropping data based on the priority of the service. T-Mobile internet is at the bottom of the priority. Therefore, there is no hope for any improvement in the foreseeable future. So I am planning to get back to comcast, and maybe taking my cell phone service along. I think that T-Mobile internet was a good product, until they totally fail to manage it properly. Sadly it leaves a very bad taste for me in T-Moble in general.341Views5likes1CommentRe: windows crashing
I agree with copz1998 that updating your wireless card driver would be the first thing to do. You can find out the make/model of your wireless card from the device manager of Windows and go the Wifi card manufacturer site to download the latest driver (your laptop manufacturer may have already stopped supporting your device). However, the fact that this problem only started to occur recently suggested that something else more likely caused the problem. Did you change the Wifi configurations in the gateway or reset the gateway shortly before the problem started to occur? I wonder if your old laptop is only WPA capable but your gateway is set to WPA2/WPA3 for Wifi authentication.133Views0likes0CommentsRe: wifi
How do you determine that it is a Wifi issue? If you experience a slow connection problem, it can be either Wifi signal issue or cellular signal issue. For vast majority of user trouble reports, it is cellular signal issue. I am curious what made you think that it is a Wifi issue?28Views0likes0CommentsRe: Home internet service really sucks lately
This is a user forum, not an official T-Mobile customer service site. No T-Mobile employees will provide assistance here. Any complaints may get sympathetic ears but unlikely to solve your problems without additional technical details.45Views1like0CommentsRe: Five9
Audio signal does not need a large bandwidth, but is delay and jitter sensitive. You may need to monitor your network characteristics over days to identify and problem and possible causes. There are software available to do this, most of them offer free trial (https://www.comparitech.com/net-admin/network-latency-testing-tools/). One obvious possible cause of your problem is that your internet connection is shared with other people who are sending/receiving large bursts of data while you are on the phone. You may want to make sure that it doesn’t happen first.41Views1like0CommentsRe: Home Internet Static IP
No consumer grade internet service offers static IP for free. Some of ISPs offer static IP service for a fee, but not TMO Home Internet. Your options are: Change to TMO Business Interet. Get approval for static IP service as it is not available universally. You *may* need to purchase a compatible 5G gateway yourself. Change back to DSL or cable based internet. They don’t change IP as frequenly as TMO Home Intenet. You may get by without paying the static IP service. Get a VPN that offers the static IP option. For example, Ivacy offers 60-month VPN service at $1 a month, plus $2 a month for a static IP.50Views0likes0CommentsRe: Disconnection
The short disconnect may be caused by switching from one data channel to another. T-Mobile uses two main 5G data channels: N41 and N71. The gateways generally perfer N41 if the signal quality allows. N71 is usually used when N41 signal is too weak or too noisy. Late in the night, human activities start to ease off. N41 may suddenly become a better option for the data connection. The gateway will switch you from N71 or a LTE channel to N41. When this happens, your game server will drop you since your IP address may also change with the switch over. If this is indeed the case, your solution is to find a different spot that will allows you to lock on N41 all the time, or get an external antenna that offers better reception.21Views0likes0CommentsRe: T-Mobile internet router alternate power options?
Generally speaking, long USB cables for power should not cause problem (for data, it may). However, if your problem is lack of available power outlets in the room, the cost of a outlet extender is typically cheaper than a long USB-C cable. In addition, if a long cable is not well secured, people can trip on it causing damages to the equipment. An outlet extender is a better option.848Views0likes0Comments