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kratosdivine
Newbie Caller
Joined 4 years ago
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T-Mobile Home Internet Connection Quality
I just signed up for the home internet and received the gray gateway with the LCD touch screen on top. The gateway itself says that I have 4/5 bars for connection, which according to the app would be “very good”…but when I open the home internet app on my phone it says I only have 2/5 bars which is “weak”. Service-wise it works fine, and I haven’t noticed any issue with streaming or gaming, but it worries me that my phone, even when it’s right next to the gateway, says that the connection quality is “weak”. I am worried because some of the posts on this forum say that the app says “weak” connection and then the gateway stops working…Does anyone have any observations or advice on this? I’ve tried calling customer support but they keep putting me on hold for 3+ hours, and when I request a call back it’s automatically silenced.