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KKrea
Newbie Caller
Joined 2 years ago
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Re: In-Store Representative Lied to Make Us Sign Up, T-Mobile Support Won't Make It Right
Same thing just happened to us…..we were with Sprint 25 years and have a daughter traveling out of country. In-store rep today said a new international plan would save us $29.70 a month….I agreed and moved to the new plan.A few hours later we see thatour bill is now going to be $100 more than we were told and we cannot go back to the old plan. On line rep was fine, but she would only give us a legal address to send our complaint to….. Hate to say it...but it’s been typical at these stores….same thing happened when we signed up for internet from T Mobile….it’s a crisis with the T-Mobile exces who approve this method of trickery….we were basically lied to. I think it’s time to move to Verizon.35Views0likes0CommentsIs there a customer service work around....again...9PM EST and recording says hour wait. I called at 11AM EST....and wait was the same.
Anyone have a work around for customer svc contact?…..called the last week and every time it’s more than an hour wait time…..never had this with Sprint…… Even the reps at the TMobil store just shrug about this issue and say they know…..83Views0likes1CommentVery frustrating
Very frustrating dealing with customer service…….my family and I were with Sprint 20 years, and now with T Mobil since buy out…..simplerequest to T Mobil...that all of my 7 lines (kids and spouse) be accessible on one account….one log in…..since I am the primary……. however, it sems too complicated for T Mobil associates…. Asking the community….any ideas to avoid 7 different log ins any time that I want to check the bill, etc…...76Views0likes1Comment