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Jon223
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Joined 2 months ago
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T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. What do I do?41Views0likes0CommentsRe: Charging for phone that was returned.
I'm having the same issue and looking for help. I sent my broke phone back to tmoble using their prepaid ups label. After months of them not locating the phone after it was delivered now they are saying the phone I sent does not have the ime number that's attached to my account and trying to stick me with a 1400 dollar bill.20Views0likes0Comments