T-mobile charging me for returned phone
So my s23 ultra broke back in July, i used the insurance. Tmobile sent me a refurbished phone and a prepaid ups label to send the old phone back. After about a month I get a notification that I owe 1400 dollars for a device I never returned. I called customer service, gave them the tracking number that ups says was delivered to Ft Worth Texas. Customer service calls me back in August saying they still haven't located the phone and pushes billing out to October. I get a call from customer service this month and saying the IME number on the phone that was received was not the correct phone so now they are trying to stick me with the bill. The phone I returned was 100 percent the phone I got from the local store. What do I do?
why wasn't i offered more than just a phone promo when i have data sims?
I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data? I've called at least 4 times since 1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they might've missed
Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someone activated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep’s. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!
My New Nokia phone will not accept my passcode
I just bought a new Nokia phone from T-Mobile and it is locked and keeps telling me I have entered the wrong password. It is the correct password I had wrote it down and it will not take it. So it will tell me that i have to wait because i have entered it more than 5 times and will self destruct. no that part im kidding. How the heck do i get it to take that password off? I have entered my security questions and they are correct but still the phone is locked. safe mode no go. I even went back to the store and they will not help me. Please I am lost and turning to you fantastic community. What do I do ……………………….Worst update ever
I've always been a huge fan of OnePlus. The battery life has always been great and the OS being very simple to use as well. A few days ago I woke up and I received the new Android 12 update to my OnePlus 9. Everything looked completely different. My favorites in my contacts were rearranged. I almost didn't recognize my own phone. Being a business owner and running my business from my phone this has been a huge adjustment and inconvenience. On top of that the battery life has been sucked from this device. I don't know if the update has turned on applications that run constantly in the background but it is killing my battery. There needs to be a new solution to this update! Extremely frustrated and unable to stand by the brand OnePlus any longer.