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dkp1203
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Joined 3 years ago
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Have to reboot gateway every morning
For the last 3 days, none of my devices have connectivity to the internet. The gateway shows that devices are connected. T-Life shows that no devices are connected. I have to do a hard reboot - take power cord out for 10 seconds, and then will finally get internet. Whatever is happening, is occurring early morning - around 4 am central time. I had this same issue a few years ago and posted in this forum but I cannot find the resolution. The issue is definitely on TMobile’s end. Very frustrating.Re: 5G Home internet keeps dropping!
My end result is the same - devices connected to the gateway but no internet. However, my issues do not occur throughout the day - only in the middle of the night when there is no activity. To me, it is almost as if the gateway (Arcadyan) is going into a sleep mode and losing the connection to the tower. After I reboot the gateway in the morning, it will be fine throughout the day. I first reporting this issue several weeks ago and was told they were upgrading towers (Later discovered this is standard response when they don’t know the answer). When this continued, tech support seemed perplexed. I offered a temporary solution of adding a feature to the app where we can schedule a reboot at a specific day/time. They ignored me. when I called back in last week, I was told they are aware of the issue andthe engineers are working on this. Was told it was reported within the last few days - told them I had been reporting this same issue to themfor 6 weeks. Now they want me to take notes on the error codes (there are no codes on the gateway or within the app). Guess I am now an unpaid member of their tech support. This is getting frustrating and If this was happening throughout the day to me, I would be looking for a different provider.7Views1like0CommentsRe: Loss of internet even though gateway showed excellent 5G connection
I have the Arcadyan gateway and have this issue as well. Doesn’t happen during the day - only in the middle of the night when there is no activity. I’ve called this in multiple times over the last several weeks and told them it appears that the gateway goes into a sleep mode and never wakes back up. Only way to resolve is to unplug/plug back in. I had asked them to allow us to have a reboot option within the app that we can set up at a specific time of the day. Last week I was told they are aware and the engineers are working on this. This is getting frustrating24Views1like0Comments