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DizzyGamer
Network Novice
Joined 11 months ago
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New Gateway Not on 5G, Only LTE
Hello all, Don’t know what everyone’s experience is with the new Arcadyan gateway (G4AR & SE), but I just swapped out my old gateway that was power-cycling itself and got this one as a replacement. The issue I am having now is that it’s stuck only on 4G. Both the display on the gateway itself and the app show purely 4G connections and nothing for 5G. So I am getting less than 20Mbps speeds when I used to get 150-200Mbps on average. The phone in the same room as the gateway is at full bars with 5G, so it shouldn’t be a signal issue. But I couldn’t even see anything in the app for the gateway that lets me change between 4G and 5G. Any ideas before I head into a long call with support?Solved