Forum Discussion
Long term customer why would I stay
As a long term, why would I stay. You promised to never change my rate. Your rate increase is unnecessary as far as I'm concerned and simply preying on consumers at this time. It's time to start sho...
I spoke with customer support, no ability to help or even understanding of why I'm upset. Only a small increase. Trust broken.
Messaged with X TMobile support, no difference.
The only solution is to walk.
What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper. It just highlights that this is profit-based not cost-based. The only way I stay is if my pricing doesn't change else I'm gone. At this point, I'm walking due to commitment and trust being broken.
