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birdie2
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Joined 3 years ago
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When I try to get help with T-Mobile 5G Internet I keep getting routed to Prepaid
I have a prepaid phone account and a postpaid 5G internet account. Every time I call to get internet support, I am routed to the Prepaid team. It does not matter what number I call, 611 or the direct line, (844) 275-9310, the bot who answers always routes me to prepaid. Last Friday I spent over an hour on the phone between transfers to different representatives. Any help would be much appreciated.129Views2likes2Comments