Forum Discussion
When I try to get help with T-Mobile 5G Internet I keep getting routed to Prepaid
I have a prepaid phone account and a postpaid 5G internet account. Every time I call to get internet support, I am routed to the Prepaid team. It does not matter what number I call, 611 or the direct line, (844) 275-9310, the bot who answers always routes me to prepaid. Last Friday I spent over an hour on the phone between transfers to different representatives. Any help would be much appreciated.
helps to ask in the correct areas.
https://community.t-mobile.com/plans-and-services-36
https://community.t-mobile.com/troubleshooting-38
https://community.t-mobile.com/gateways-and-devices-37
the site here is primarily peer to peer assistance. with that being said those peers that assist tend to stay in the areas they are the most knowledgeable...like the home/business net forums...or devices...etc/
I have the same issue, super frustrating. Can anyone answer this?
