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beda
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Re: Unlocking a phone when no longer a T-Mobile customer
The device was purchased five years ago, so it is no longer eligible for replacement by Apple. It was paid in full at the time of purchase, with no carrier line attached. I contacted Apple, and they confirmed that the device is locked by T-Mobile and advised me to reach out to T-Mobile directly. I also contacted Mint, and they confirmed the same. From my research online, it appears that other T-Mobile customers have faced similar issues. Could you please clarify: are you representing T-Mobile's position that carriers cannot lock a phone if it was originally sold as SIM-unlocked?164Views0likes1CommentUnlocking a phone when no longer a T-Mobile customer
I was previously a T-Mobile customer and purchased an iPhone directly from Apple in 2020 at full price. The device was sold to me as unlocked. However, for reasons unclear to me, T-Mobile locked the phone - even though it was never financed or purchased through T-Mobile. After leaving T-Mobile, I moved to Mint Mobile, which operates on T-Mobile’s network, so the issue went unnoticed until now. While traveling, I attempted to use an eSIM and discovered the phone is SIM-locked. I have contacted T-Mobile customer support, but they insist the phone was not locked by them and refuse to take any action since I am no longer a customer. Apple and Mint have both confirmed that T-Mobile is the locking carrier. Despite calling repeatedly and being placed on hold numerous times, I have been unable to resolve the issue. I deliberately purchased the phone at full price from Apple to avoid this exact problem. I am extremely frustrated that T-Mobile has locked a phone it never sold and is now refusing to help unlock it. If this matter cannot be addressed promptly, I will be filing a formal complaint with the FCC.315Views0likes5Comments