Forum Discussion
Unlocking a phone when no longer a T-Mobile customer
I was previously a T-Mobile customer and purchased an iPhone directly from Apple in 2020 at full price. The device was sold to me as unlocked. However, for reasons unclear to me, T-Mobile locked the ...
All devices sold by T-Mobile are SIM locked to T-Mobile. Even if you pay in full for the devuce at the time of purchase Apple's Flex Policy has devices lock to the first SIM card put in the device. If you wanted to purchase a SIM unlocked iPhone. At an Apple Store would have been the best place to do so.
SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile T-Mobile's SIM Unlock Policy is very straight forward.
I did purchase my iPhone directly from Apple at full price, which is why I am so frustrated to discover that T-Mobile locked the phone.
Then Aplpe gave you the wrong device and sold you one that locks to the first carrier SIM you put in it. Carriers including T-Mobile can't SIM lock a device that is sold SIM unlocked. You can thank Apple for your issue. Have them replace your device with the appropriate device, if your receipt states you purchased a SIM unlocked device.
