unlocked phones

2 Topics

OnePlus 8T service
I have a OnePlus 8T that needs out-of-warranty repair. I did not get T-mobile insurance to cover it. Contacting OnePlus was the worst customer care experience I can recall. The manufacturer said that since the device was purchased through T-mobile they would not be supporting repair requests. They insist on referring me to T-mobile to do the repair. I know T-mobile does not perform device repairs so this was a dead end. Escalating with the manufacturer did not yield any better recommendations. They claim if the phone was purchased unlocked, then they would be able to perform the repair. I am going to the Better Business Bureau. Does this mean that if anyone buys another OnePlus device through T-Mobile they can never get it fixed? If that is the case why would anyone ever purchase a OnePlus device from T-Mobile again? Are all manufacturers phones purchased through t-mobile similar dead-end policy?
Solved
TMak
2 years ago Place Android
320Views
0likes
1Comment
My unlocked phone not compatible with T-Mobile network.
I checked with the IMEI of a couple of phones, it says that the phone is not compatible with the t-mobile network, even though the phone is unlocked and supports the required bands for t-mobile. The phone is OnePlus Nord CE 5g. They are both purchased in India. So is there any way for them to be activated on the t-mobile network? Or will phones from other countries not work at all? Because they are both good unlocked phones with support of required bands. What else is needed?
ritviyer
4 years ago Place Android
4.6KViews
0likes
3Comments