Bait and Switch - Trade in SCAM
Why? I traded my 3 phones for the free phone promo last Aug. Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly to complain. Customer assured me that they will fix the problem and rest assured that no monthly devices fee will be charged moving forward. It happenned again a month after then same promises then another month again...and every month I call ( about 8 months with more than 8 rep that I talked with same promises) What shall I do now? I am tired of calling and to waste my time. How can I file a complaint?
T-Mobile has been overcharging me for months
I am so disappointed and angry about the billing I’ve received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month. We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill. I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.
Tmobile lost my trade in and is not honoring trade credit.What can I do?
I shipped the trade in to T-Mobile, the tracking says it was delivered. I called them to ask about my trade in credit and they said they never received the phone. I provided them the tracking number and the email saying how much my trade in was approved for. They are now only offering me $80 from what was supposed to be $380. What are my options here? I’ve been a T-Mobile customer for a very long time with 6 lines and multiple new phones on payment plans.
I'm getting billed for a phone that I haven't received
I ordered the Gray Green 512gb Samsung Z Fold 4 last Friday. 2-day delivery. T-mobile site and UPS site stated it was to arrive between Tuesday 11/25-11/30/22. Today is Sunday 12/04/22. I’ve called and spoken to multiple representatives from both T-mobile and UPS. UPS sent a notice via email that they were Out for Delivery on 11/29//22. No update given that they were changing the delivery date. Instead the next day the site says the package status is “The delivery date will be provided as soon as possible.” They offered no active solution except to wait and because UPS couldn’t find the package in their warehouse: to file a claim. T-Mobile & UPS representatives all keep telling me to wait because: (UPS) - its still being processed. They can’t find it. it might be on a truck. (but if its on a truck its been in the truck since Tuesday 11/29/22). Its been a week now. (T-Mobile) - Its the holiday and its most likely delayed. UPS shipping update states that the package was received at the local UPS 11/28/22 & Out for delivery on 11/29/22 @9:39am. Its been over a week. I’m filing a claim. I’ve been billed for a device that I did not receive. This is a trade-in and upgrade. The 30-day shipping window for sending in my device for trade-in is about to lapse. Please help. If its going to be a hassle like this, I don’t want the phone. Do something to help resolve this. What are my options? I don’t want to be billed for a phone that I did not receive. Its almost the 2nd month for the billing date of this phone that I did not receive and the 30-day window for trade-in is about to lapse. UPS has lost my phone order from T-Mobile before and gave me an empty box. Please don’t let this happen again. I’ve been a loyal Tmobile customer for many years. This is a terribly disappointing experience. I would recommend a more secure way for your customers to receive their order: Pick up shipped order at the local T-Mobile store. Or better yet, have UPS ship the phone to a local T-Mobile store. That way, your customers do not need to waste their time chained at the door. Modern times, need modern efficient solutions. For future orders, have my order sent to my local T-Mobile store for pick-up.
Trade in device problem
I traded in iphone 12 pro max 512 GB for iphone 15 pro max 256 GB in almost 100% perfect condition, no scratches, touch screen, camera and functions working normally, and it was the one I bought from AT&T, I read the conditions and the value of my phone should be $800. On April 30th, May 1st, I received a text message and email saying that T-mobile has not received my mobile and that my dating deal was May 16th. The officer said it may be in the process, it hasn't been scanned into the system, and then I called to follow up on the matter again on May 5th. The officer couldn't check where my phone was, said they couldn't check my IMEI number, but they would follow up on the matter. On May 6th, I received an email saying “Looks like there was a mix up—the make, model or memory of your quoted device doesn’t match what we received or it was damaged. We will adjust your trade-in value to $230 because of this difference. For more details, please visit the link below.” Thanks, Your T-Mobile Team Get info Quoted Device: Device: iPhone 12 Pro Max IMEI #: 35706122642865 Offer Amount: 230 Returned Device: Device: iPhone 12 Pro Max IMEI #: 357061226428655 Offer Amount: 230 May by IMEI typo. How can I figure it out?