Great Download Speeds, Horrible Upload speeds
A couple weeks ago our upload speeds dropped to below one, while our download speeds seem pretty consistent. 30-140. I reached out to customer service, did all the steps, and they sent a new gateway out. The New Gateway is having the same issues. Download 30-140, Upload .87. So now I’m back on with customer service, and they asked me to turn it off and on again. Then to move the unit because I should be getting 36 up. The best up we’ve ever had is 13. We moved the router all around the house before picking the current location with the best connection. This all started 2-3 weeks ago. No new devices on the network. Apparently no maintenance in the area. Any ideas.
AnyConnect VPN has become too slow as of Sep 2024
I use Tmobile 5G internet and my AnyConnect VPN speeds were adequate until Sep 2024! The VPN speeds are now at best about 4 mbits/sec for download and about 6 mbit/sec upload, which is way too slow. The nominal speed, without VPN, for myTmobile 5G internet, is more than 300 mbits/sec download speeds. What has changed and how do I resolve this?
Why does T-Mobile limit Internet speed via hotspot by 1000 times? (Unlimited Plus, no traffic spent)
Hello, I connected a new “Unlimited Plus” plan to two of my mobile numbers in order to be able to share the Internet to another device. Speed test on the phone - 500-600 mbps. (In fact, these are relatively “laboratory” values. It is clear that when using, for example, YouTube, such a speed is not even close) When testing Internet speed on another device through a hotspot (hotspot from my phone with T-mobile, of course) - the speed is 0.3-0.5 mbps. This speed was immediate, on the day the new plan was activated. Therefore, there is no talk of a 10GB limit yet. I contacted T-mobile support many times, they are useless. We left a request (ticket) and had to respond within 3 days. It's been 2 weeks already. The other day I asked support about this ticket - they ignored the question. I asked for a call back - agreed and confirmed. There was no call. Disgusting service. I will change my mobile operator.
Anyone else having untenable tower issues?
I’ve been having issues with my TMHI since the middleof November, roughly. They’ve done tower maintenance twice since then and I honestly feel like that’s done more harm than good. I routinely get extremely low speeds and even worse, 400-500ms latency. The jitter is also really bad. I’ve tried moving my tower around my apartment and that didn’t help. Its near a window on my desk currently. There’s a tower just over a quarter of a mile from my location. I understand that certain types of traffic are prioritized during peak and high load, but this happens all the time to me, I’ve had it happen in the morning, in the midday, the evening and night, and even at 3 in the morning.I’ve swapped out my box (FAST 5688W) for an identical unit from the T Mobile store, and that has not helped. Hell, I’d love to argue for some credits back to my account for how often I find myself on my Verizon phone hotspot or the Cox hotspot. Can any support agent help me get one of the G4AR/G4SE units? I’d like to see if an external antenna would help. If not, then I’ll probably be cancelling my service and going to Cox. What’s the point of paying for a service if you can’t use it ¾of the time? 🤷🏽 EDIT: I forgot to mention that right now the download speed is really good for some reason. Also, the packet loss test didn’t even run which is new. Send that to your tower engineers, maybe..
Significant Drop off in home internet speed
I signed up with T Mobile Home Internet in February 2021. At the time, they told me that I was in an excellent coverage area and would get at a minimum 50 mbps. I had no issues and did receive 50+ mbps until last week. Now i receive 6-7 mdps, occasionally reaching 10-12. I have spent 3+ hours on the phone with service reps and tech reps only for them to tell me that I am in a poor coverage area and cannot get anymore than what I am currently getting. How can i go from a excellent coverage area to a poor coverage area in 1 day? This is deceptive practices by T Mobile, selling you on 50 and charging you for 50 only to throttle you later on because of “upgrades to the tower” with no ETA on when or if you will be put in a better coverage area. Buyer beware. this is a shady compay with shady business practicesslow speed tests
Got a new gateway and a new sim card, then had sim card replaced. Speedtest at the TMobile store less than a mile away was over 170. My first speed test at home was over 100 but then every subsequent speed test ranged from 3 to 24. I've restarted the gateway and devices and still get slow speed tests. Without wifi speed test is almost 200, so service in the area is good. Did I get another bad gateway?
