Why Can't I Report A TM Number Being Used For Crimes?
I know T has a lot of tools for avoiding being scammed, but what am I supposed to do when I see a T-Mobile number whose only purpose is to commit crimes? There appears to be no way to report them and get them shut down. To wit: An elderly staff member of mine received one of those classic “you purchased something really expensive from Amazon, call this number to cancel the order” emails. I looked up the number and it is a T-Mobile number. If you call it, you get “Amazon’s Cancellation Department” which clearly isn’t Amazon’s Cancellation Department. I assume 1’000’s of these emails were sent out. Wouldn’t the simplest thing to do, and would be the most benefit to seniors getting this scam, would be to shut down the phone number for violating T’s terms of service? Unfortunately, when I called T’s customer service per their abuse page, they kept saying I should just block the email, or add the number to my blocked numbers. How do I get a clearly criminal number that is requesting inbound calls via email to get shut down by T-Mobile? Yes, I could file a police report, but it will take days before anything happens. We could save the elderly from a lot of abuse if there was a faster way……. FWIW, the number is 850-317-3644. Call it yourself.
Is my neighbor's 4G LTE Cellspot degrading my service?
For reference I live in an apartment building which has acceptable T-Mobile service as I've gone years without any issues living here. A new neighbor has moved in recently, and I noticed that I have been experiencing worse call quality and more calls have been dropping. Our building has a very spotty internet provider with high ping and slow upload speeds. A few things lead me to believe that my new neighbors have installed a T-Mobile 4G LTE Cellspot. I'm familiar with the Cellspot because my parents live in a rural area and have one in their home. In the past my phone used to display 5G service regularly, now instead it displays LTE exclusively. When stepping outside about twenty yards away from the building my 5G service returns. I also receive better speeds when running a speed test outside away from my building. Inside of my building I barely reach 40 mbs down and usually below 5 mbs upload speed which is important for calls and video calls. Speed and the quality of calls has never been an issue before. But only recently because of this I’m needing to leave my home to make calls. It's frustrating because like I said this is a recent issue and I can pin it to something that's making it worse. I use my T-Mobile service to get away from my terrible internet to begin with. I understand that there is no way to connect to the tower directly because the Cellspot is basically a small tower itself and the phone connects there by default. What are my options?
Bring back Credit Card Payments to provide security
I have been a T-Mobile customer for few years now. While I did not have any problem with mobile coverage and data-bandwidth etc., T-mobile has been a terrible company when it comes to cyber-security given the number of breaches they experienced. Auto pay via credit cards provided a significant relief from the worry I have about my payment information being stolen at T-mobile, because CC companies have significant fraud deterrent controls. And, now they are asking me to provide my bank account information to for me keep the auto-pay discount. Thant means, when the next breach happens, the bad buys can empty my bank account too! This is a very bad, given T-mobile’s rap.Security issue: t-mobile will not stop trusting browser!
t-mobile is always trusting my browser and device and it is never asking me for two factor. I tried clearing all cookies but t-mobile just lets me sail on in with only a user name and password. Steps I took… Log in first time. t-mobile asks for dual factor which is good and expected. I accidentally clicked that I did not want t-mobile to ask me again on this device/browser. I could not find any way to “untrust” the browser/device. I could not find any help on this. I logged out and logged back in… t-mobile lets me in without dual factor... I tried clearing all cookies. I log in again, and t-mobile simply accepts my user name and password without any second factor. Most all websites I know allow a user to “untrust” a device, or at least clearing cookies will resume asking for dual factor’s second factor. This seems very insecure. Anyone (or any malware) commandeering the browser can log in without dual factor and I cannot see any way to stop that… it’s like t-mobile is remembering the device/browser some other way… but if that’s the case, the online login should have an option to “untrust” the device/browser (or cookies should do the same). Forgive if I’m missing something but I have never seen this kind of behavior before except for cases where dual factor is broken.
