samsung
431 TopicsLocked UICC Help Needed
I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lockremoved but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help.319Views0likes1CommentNetwork Unlock Question
Paid off the lastpymton all my equipmentin acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my unlock has expired? Below is the pop up message: Your phone's network unlock will expire in 1 days. SIM cards from other service providers will no longer work. Can anyone help me out please. I thought once paid up you own all equipment, hence unlocked with no expiration ... better off when trading in, etc. Thanks ...Solved952Views0likes13CommentsEligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I’m starting to regret it. First my son’s line when we changed the sim card to T-Mobile stopped working, he can’t make calls out or get texts because it is saying his phone is not compatible even though I was TOLD OVER THE PHONE BY TWO DIFFERENT representatives that it was...our phones are all unlocked, so I know that isn’t the problem. THEN, when trying to fill out my keep and switch promotion for the rebate, it keeps saying something is wrong and that it is past the promotion time. I WAS TOLD I HAD UNTIL THE 13th OF NOVEMBER, IT IS THE 9TH! What is going on???I’ve now been on the phone with them like 5 times. If this does not get handled and taken care of, I’m reporting it to the BBB. I have been assured several times I would be taken care. Not to mention I was not told about having to do the rebate for the promotion, that slipped through the cracks. I was actually told by TWO reps that when I got the sim cards, all I had to do was change the sim cards out and then call the 1800 number for the promotion and give them my verizon account information and account number and they would pay off the lines up to $800 per line, Now they are saying I have to pay it off first myself and they will pay it back to me. I would not have done this if this was told to me to begin with and I feel like they knew that. One last thing. I’m told in my area that signal is great and one of the best, sadly, I keep losing people and I RARELY have more than 2 bars of signal for my area, when apparently my area was in “great signal area”.Solved2.1KViews2likes15Commentsnew voicemail notification WILL NOT DELETE
I am so unbelievably frustrated. I haven't used voicemail in years, I only get called approximately 5 times a year. and tmobile wants me to set a voicemail message… I click the notification for my new voicemail and it says "set up your voicemail box in three easy steps". mind you, I've had tmobile for ten plus years, and this phone number for at least fifteen. my voicemail is as set up as I want it to be. I can't clear this message without doing the three steps they're asking me for, which is first setting up a voicemail pin (which I've already done????) and second setting a greeting, but I don't want to have a voice message play when people get to my voicemail. obviously I don't know what the third step is because I won't do the second step. for reference I have a samsung note2056Views0likes0CommentsSamsung Galaxy A35
Got a new phone two days ago and to say it has been a struggle, is an understatement. I can’t find where to go for assistance, such as 1) I can’t figure out how to power it down/restart, and 2) I downloaded two new apps but don’t see where the icons are to use the apps15Views0likes0Commentssamsung s21 ultra 5g ultra slow
About a week and a half ago I started noticing my phone going INSANELY slow. Like, 21 minutes into watching a 5 minute and 37 second YouTube video and I'm only 1 minute and 12 seconds in slow. Can't access anything on data, can't download anything on wifi. And it's not a location issue cuz none of my other devices are affected. My partners phone through t-mobile works fine. Every other device that uses wifi is fine. It's just this phone I've tried everything. Restarting the phone. Having only one app open at a time. Resetting all settings. Factory reset (that took me well over 4 hours cuz it's soooo slow) Ive included pics of an update ive been trying to download for hours, 0.36 mb/s with full mobile coverage and 0.00 mb/s with full wifi coverage. Before this issue that would have downloaded in less than a minute. I'm at my wits end idk what else to do?1.2KViews0likes4CommentsUnlock SAMSUNG A71 5G from Tmobile however shows that is locked by SPRINT
I have a phone that was from Tmobile and I want to use in Peru with Peruvian Carrier. However when I introduced the new SIM a message appear “Comuniquese con SPRINT para desbloquear su dispositivo” . Tmobile said that the phone is unlocked however is lock from SPRINT think that was original from SPRINT an in the fusion Tmobile give me this phone. When I pay for review with the IMEI, the cell is clean, not in black list, no debt (Its means accomplish all requeriments that Tmobile demand for unlock a Cell). The instructions tmobile sent us to unlock is acrross settings / networks / other …However the option to unlocl definitly didn´t appear .. maybe because its blocked for Sprint. What can I do to unlock from SPRINT ?140Views1like6Comments