Assurant Claim Denied - Say i did not have an Iphone
I have been going back and forth with T-Mobile an Assurant for days now. I established 360 protection on May 11th by taking my iPhone 11 Pro Max into the local store for them to verify before insured. On May 25the the phone was lost and I filed a claim. During the filing process it was not showing my iPhone, it was only listing a Motorola phone. I called Assurant and said I had never owned a Motorola phone, he said “oh, is it the iphone11 Pro Max?”. I said yes and thought all was fine. No, they denied the claim for an iPhone saying I had a Motorola. About this time I realized that I had put my SIM card in a friends phone to get a phone number because my phone was dead and it was urgent I made this call. Turns out my friends phone was the Motorola. T-Mobile took it upon themselves to change the device on my account from the iPhone to the Motorola. I have talked to a T-Mobile store manager who said this has happened and to call customer service, they can resolve. I have called them about 6 times, each time they say they understand and have taken care of the issue but each time I get the same result of a denied claim because I’m not claiming a Motorola. Hopefully, someone knows how I can resolve this so it does not result in me having to sue both T-Mobile and Assurant.LG Q7+ Deductible $99?
Why on earth is the deductible for the LG Q7+ phone the same cost as a new unlocked phone of the same model at Walmart? Please explain why I’m paying an extra 15$ a month for my kids phone just to have to pay the full purchase price for the phone to replace it? This was a shock and completely upsetting. And to make matters worse, I have received NO explanation from either Assurant or TMobile. This is a sham. I can’t believe you would do this. It shouldn’t be a tier 3 phone if you can purchase it for the SAME COST UNLOCKED at Walmart!!!
