frustrated

3 Topics

bill fraud
My name is Abhar Sheikh and I have been your valued customer since 2012. I switched my personal phone plan from AT&T to T-mobile after one of your business reps who sold us hotspots at work impressed me with T-mobile services. I must say, this switch proved valuable and productive and I loved and bragged about it to close friends and family. Last year on my daughter's birthday, 5/28/23, I visited the T-mobile store in Chelemsford, MA to get her the iphone14 for an iphone 12 trade-in. The rep at the T-mobile store in Chelmsford, MA offered us a deal for a trade-in and said it was a FREE promotion. As per that promotion my daughter gets a new iphone 14 for a trade-in and will not pay anything for it. We trusted the rep and were happy to get this deal. Going forward to 12/20/23 when I visited to another T-mobile store in Littleton, MA to buy a phone for my son, I came to know the reason for my high monthly bill which increased from $110 to $167. The rep informed me that I paid $47/month for my daughters phone despite the trade in and had been given incorrect info regarding the deal. That came as a shock to me and I felt betrayed by your company. The technician advised me to call T-mobile support and assured that they will fix it for me since he confirmed all my details from the Chelmsford store. Believe me I called 611 4-5 times and each time the rep apologized and acknowledged and promised to call me back the next day but that never happened until now. All I receive from T-mobile is a monthly $177 bill and no explanation of my issue or a call back. You are the last resort before I take any steps going forward and I trust that you will look into my problem and treat me fairly. As a respected citizen of this country, it's my duty to inform you about the poor status of the customer service of your company and their lack of professionalism. Hope to hear back from you, Abby Sheikh
Solved
magenta9168370
2 years ago Place Apple
280Views
0likes
2Comments
My New Nokia phone will not accept my passcode
I just bought a new Nokia phone from T-Mobile and it is locked and keeps telling me I have entered the wrong password. It is the correct password I had wrote it down and it will not take it. So it will tell me that i have to wait because i have entered it more than 5 times and will self destruct. no that part im kidding. How the heck do i get it to take that password off? I have entered my security questions and they are correct but still the phone is locked. safe mode no go. I even went back to the store and they will not help me. Please I am lost and turning to you fantastic community. What do I do ……………………….
Jaleks
4 years ago Place Android
604Views
0likes
3Comments
Worst update ever
I've always been a huge fan of OnePlus. The battery life has always been great and the OS being very simple to use as well. A few days ago I woke up and I received the new Android 12 update to my OnePlus 9. Everything looked completely different. My favorites in my contacts were rearranged. I almost didn't recognize my own phone. Being a business owner and running my business from my phone this has been a huge adjustment and inconvenience. On top of that the battery life has been sucked from this device. I don't know if the update has turned on applications that run constantly in the background but it is killing my battery. There needs to be a new solution to this update! Extremely frustrated and unable to stand by the brand OnePlus any longer.
GMT
4 years ago Place Android
408Views
1like
4Comments