missing phone shipped to tmoble
Has anyone else had an issue with swapping out a phone on warranty then shipping the old one back to tmobile to be told MONTHS later that they did not receive the phone and charging over $1000 fee on a paid off phone that was broken???? tmobile is being no help at all. everyone I have contacted basically says so sorry, too bad for you! they finally “supposedly” opened an investigation through their warehouse but I’ve yet to receive email confirmation of that. I REALLy do not want to pay $1000 for a paid off broken phone that I mailed back!! I saved the shipping receipt for over a month but had no idea there would be an issue. Is there no way to track the actual phone?????
T-mobile stole my social security number
I recently had an issue with my phone and called later in the evening to remedy the problem. Because it was in the evening an out of country T-mobile representative tried to fix the problem but was unsuccessful so she transferred me to technical services. The technician that took my call was also out of country asked for my full social security which I reluctantly gave it out to resolve my phones issues. Approximately 3 days later I got an alert from one of the credit reporting agencies that my social security number was found on the dark web. Coincidence, I DON’T THINK SO! I never fall for scams and I never give my social security number unless I absolutely have to. I talk to a manager during the day who was state side and he stated that T-mobile has to occasionally ask for the social security number to ensure they are talking to the right person. Why do we have a PIN number than??? He stated that the fraud department already looked into the problem and found no evidence that my social security was compromised. I asked if the phone call was recorded and did they question the individual I spoke with. He stated that he doesn’t have access to that information but if I wanted to write a letter the the fraud department(really, a letter and not an email) that I might be able to get more information. Judging from what others have said when they wrote the the fraud department and got NO correspondence, I’m not going the waste my time. I than asked the manager to have T-mobile pay for one year of fraud protection and he said T-mobile doesn’t provide that service and will not pay for a third company to monitor my account. What did I have to do to protect my entire financial standing? I had to call all three credit report companies and put a fraud alert on my account, call the social security and put a freeze on my social security number which I’ll have to go to the social security office and stand in line for god knows how long if I ever want to unfreeze my social and finally I called the attorney general to report the issue. Talk about a huge hassle and scare for me!!! Why the H*LL does T-mobile every have to ask their customers' for their social security number??? Than to make matters worse, THEY DON’T OWN UP TO A PROBLEM THAT THEY CAUSED!!! I’ve been with T-mobile for over 25 years and this is how they repay my patronage? I’m now in the process of looking for a new cell phone company because I can no longer trust T-mobile. Sad, isn’t it, that T-mobile stole my social security and don’t owe up to it or help it’s customers who suffer because of their negligence. Than, the only way to communicate the the fraud department is through snail mail. DISCUSTING!!! Thanks, Your loyal customer
defective phone
I started to file a claim with Assurant. But now i’m not sure that’s the way to go. Yes i do have a cracked screen but the issue that i’m concerned about is that my phone gets hot even when i’m not using it and it doesn’t matter what the battery life is ,it will turn itself off. (i assume it might be a safety precaution,since it gets hot). but then I have to recharge it because it will be dead. And since this started happening the back of the phone is starting to come off (unglued). What should I do ?
What about loyalty?
I decided to come here to post this as I was just in a text convo and then call for 30 minutes trying to have my service restored. I was trying to set up a payment arrangement because yesterday my accounts were suspended they requested past due amount. Today I tried to pay said amount there is an additional $67 added. I ask could I pay the past due amount that was asked a few hours ago to restore my service and they apply the $67 to the balance? First they said I had to pay the $67 fee before I can restore the service. So I asked if that’s the case why wasn’t that $67 included the first time I looked into the arrangement? (within hours it’s added on) They said I have to pay that in addition to the bill(the amount I was trying to pay) I am a teacher and during the summer funds are NOT there (we already get paid little to nothing through the school year) any who I tried to explain that I’m not asking for the fee to be removed just added to the next bill they said nothing they could do. I have to pay the past due bill and the additional $67 I explained I didn’t have the $67 now but I really need the to be back and I can pay the past bill amount that was requested a few hours ago after being on hold going back and forth 30 minutes nothing so I said okay thank you I hung up. I go to Facebook or twitter to try to vent my frustration and when I get to Facebook I type in t mobile and a pic comes up of me dated 2010 and it says picture taking with blackberry by T-Mobile. I had the t mobile service years before the Facebook pictures as well. I have been with t-mobile for 20 years 20. I may pay my bill late on occasion but I pay it and whatever fees they attach and I need my service to reach my kids but they wouldn’t move NOT remove just move the added fee (a few hours ago) so I can restore my service. Just wanted to know where is the loyalty? All these years giving my money to the company for the service should count for something? Right?
"Manage Add-ons" web page error
The “Manage Add-ons” link at t-mobile.com has been broken for days. Whether from the account home page or lines page, every time I click Manage Add-ons I get this error. Is there another way to manage add-ons? I need to buy an international data plan before traveling.Rant: Can't Access Redemption, Website Broken II
On about July 2nd I took advantage of the Keep and Switch offer to come over to T-Mobile from Verizon. This seemed like a good deal, except I have spent over 30 hours trying to get the rebate / payoff for one device. The first part is more Verizon, so I won’t go into detail. Sufficed to say that if coming over from Verizon get you bill snapshots first, because you will be essentially locked out from your account after porting over. My main frustration with T-Mobile is that the Redemption Webpages appear to quite broken. I have spent hours trying to get past a broken empty dropdown, or even more frustrating (on mobile) a page where I can see the redemption status but then I immediately get redirected back to the home page. In my many calls with Customer Service we have walked through the process and I have pointed out the bugs. Do they report and or log these bugs? I don’t know. Supposedly they are to send me a direct link to the redemption. I haven't heard anything yet. The last resort is that they will send me a paper check. In my curiosity I decided to debug both the mobile and desktop versions of this page. Other than the slew of JavaScript errors, I am seeing comments and notes, as if they are pushing Development code to Production, really? I had been a T-Mobile customer in the past and I don’t remember this level of bugginess on the Website or App (which doesn’t work on my iPhone 13) Am I the only one? What’s happening here? I would just like to get this process completed so I can move on.
