Cannot track where the transaction is
Could someone help me please. I called tmob and asked about where the $55 autopay transaction went. I checked my past bills but there’s none. They also cannot see in their end what im talking about. i want to cancel it bec it notifies me again that ill be charged for this month.
Tmobile Scam and Fraud
DO NOT use T-Mobile. They rip off their customers and steal from you. FACTS - Did a promo where I had to trade in an iPhone. LIE 1 - They said I could drop my trade in at a T-Mobile store. The T-Mobile store denied it and said it had to be mailed. T-Mobile sent me a label and box and I mailed it via UPS. I kept getting notifications they hadn’t received my phone, even though the tracking showed it was delivered. LIE 2-4 - I spoke to three different representatives over this time, all who advised they had received the phone and to just ignore the warning messages. These are all documented. Finally, my credit goes away and the last Supervisor representative I spoke to accused me of lying and never sending the phone in and I was out of luck. Also, since this went on for over 60 days I can’t even file a claim with UPS. So I’m out a phone and my promo credits. In all about a $1000 loss from my pocket. Tmobile is a fraud and should be out of business.
is there anyone available that is halfway competent???!!!
I've had a horrendous time talking tocustomer service reps and supervisors. I was given the wrong information by a supervisor in regards to restoring my account. I'm in severe heart failure and got behind on my account due to being sick. I actually had the money to pay the past due and get on a payment plan. The supervisor was adamant that I had to pay an amount twice of what I actually had to pay. That led to my account being canceled. And my number that I've had for 20 plus years being frozen. If the supervisor had actually been better informed. I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor. Her name was Nanet. Id#266921. Now I'm going to a different service. This is not to mention the fact that I tried to cancel my home internet 3 months ago. They never canceled it. Kept billing me. I've encountered 3 terrible reps. And a horrendous supervisor who have all been condescending and unwilling to acknowledge that any mistake has been made. It's insane. The biggest frustration was that I was willing to pay an amount of 310.26 that included an internet service that didn't work in my area. And the supervisor claimed I had to pay twice that amount. A few days later I noticed in the app that I had the option to pay the 310.26, and qualified for a payment plan. Which is what I tried to do with the supervisor. By then I did not have enough to pay the 310. I had spent part of it to start with a different provider. I've called back to try to discuss this. And the rep I got kept blaming me. Saying the supervisor was right. When I pointed out the dates, and that the supervisor was actually mistaken. The rep changed the subject and said that wasn't the main issue. That I shouldn't have been late on any payments, period. It boggles my mind that this is even allowed to happen. You guys are losing customers from sheer incompetence and arrogance/ ignorance. And have absolutely no one who is willing to acknowledge it or make it right.
Capitalist extortionists: months of lies
Extremely fed up I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees. Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability. What’s worse, T-Mobile’s tactics are not just fraudulent—they are conniving and manipulative. They lure customers in with seemingly attractive offers, only to trap them in a cycle of erroneous billing and vague explanations. Their false promises of resolution are nothing more than a smokescreen to pacify customers temporarily, while they continue to exploit and overcharge. It’s clear that T-Mobile is more interested in manipulating their customers than providing honest and transparent service. Taking advantage of the American culture is a savage low. What do they have to say for themselves? Buying US CELLULAR and forcing us to pay for it?
Is this really the way you want to do business?
I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue. I would like to say handled, but there has been no work whatsoever on your part, so I can’t. My husband and I receive an email that we were eligible for upgrades on our phones. Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top. We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued. We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones. Then we received a bill for $275.45. When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade in and that since we were outside of the 20 day window we couldn’t return our phones. This is a major issue which we in turn spent 7-day back and forth with your teams trying to work it out but no one wanted to help all they did was tell us that we were outside of the 20-day return period. The worst part, is that we weren’t trying to return our phones, we wanted the trade in that is presented to us and to maintain our monthly payment (or close to it). Clearly that is something that your entire organization can’t seem to comprehend and did not care to help us achieve. When we login to our account the banner at the top that clearly states that trade-ins are available. And when we follow the process, which we did, that is laid out on the banner, we are taken to the Shop tab (with our account highlighted per below) and then click Apple – iPhone 15, it shows Promotional Offers may be available. Click that message and now you get a “Technical difficulties. Please try again later message. If you click the x, the message goes away and it displays the Promotion available – Bus Phone Activation ID240301. (See screen shots below). And on your own website, this promotion started on May 2 and is still active. Not to mention the numerous other promotions running (see below) and yet we are told there is nothing they can do to help this and that we should be paying the full amounts of these phones. It’s ridiculous! They also try to tell me that the banner probably wasn’t up when we made the purchase, but I can see in the website dashboard that it went up on 4/29/24. In addition, when we originally upgraded our phones, we had to pay the taxes for the phones, which we did. In the amount of $257.30. AND YET, on our new bill, we are also still being charged a tax monthly on the phones. Both can’t be true. Lastly, your website is a complete mess. It never recognizes our phone number when we try to login, the technical difficulties message has been up for several weeks straight AND we regularly get error messages when we try to change from screen to screen. I have all the documentation to back this up and this will be elevated in the next day if this isn’t resolved!Tmobile not delivering waht was promised when I signed up for the account
I need to contact a complaints department who can resolve the issue with my T Mobile business account. I am tired to call them every month to ask to give the credit that was promised but not applied to my account. Please advise. Thank You!How do I get a copy of my phone conversation with T-Mobile?
I would like to knowhow do I get a copy of my phone conversation with T-Mobile? I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them
Business account local representative
I have a business account and was assigned a personal representative that actually resides in my area. It often takes her 48+ hours to respond if I get a response at all. I usually end up having to communicate with T-Mobile’s offshore customer service reps. I have asked customer service multiple times on the phone to please set me up with a new representative so I at least know when I have an issue I have someone that can take care of it. How else can I get this handled? On top of that, I have NEVER gotten a response from texting 611
reimbursement problems
I want to express my extreme disappointment with T-Mobile. I used to have AT&T and never had any problems. Since I moved to T-Mobile, in just one month, I have had three significant issues. 1. Main Problem: I paid off $397.11 at AT&T to move to T-Mobile, and more than 30 days later, I have not received my reimbursement yet. I completed everything with the attendant at the Prosper, TX store, and even so, they have not sent me the reimbursement. I called the call center, and they told me I needed to send the bill showing the payoff. Obviously, I do not have access to that bill anymore since I am no longer an AT&T customer. However, I have my receipt from AT&T showing what and when I paid off, and I sent it to them today, August 6th, by email. It is clear that T-Mobile’s process is a total mess because they are asking me again for something that has already been sent. 2. InternetIssues: The internet performance is poor. In Irving, Frisco, and the surrounding regions, the device is unreliable. You can’t use the high-speed service. I really do not understand why they continue to advertise this kind of service. 3. Service Abroad: The service abroad is even worse. The partners that should provide service in Latin America seem to be the cheapest ones with the worst coverage. My question is, what kind of company is this? • Poor customer process • Poor customer service • Poor service both inside and outside the country I want my reimbursement and am considering returning to AT&T.
