Tmobile problems on my return of phone
I have been with Nextel since 1997, then it changed to Dprint and now Tmobile. So 23 years they have had my business account. I sent one of my business phones that was in warranty by UPS to Tmobile at 13704 Independence parkway, Fort Worth, Texas 76177 and received confirmation from UPS that it had been delivered on January 9th. T-MOBILE 3 days later charges me $1256.50 saying they did receive it. Them after numerous phone calls to customer service the story changed. They said they could have gotten it but the scan part wasn't readable and they needed more time. 7 days later I called again. They kept assuring me that the problem would be resolved. I was transferred to supervisors and more supervisors and today was the last straw. They basically called me a liar and said I have till the 13th of February to pay my bill or they will suspend all my lines. I can't believe this is happening. I don't how to get a hold of someone in corporate to help me. These customer service workers are useless. PLEASE IF ANYONE CAN HELP IT WOULD BE MUCH APPRECIATED.Cannot track where the transaction is
Could someone help me please. I called tmob and asked about where the $55 autopay transaction went. I checked my past bills but there’s none. They also cannot see in their end what im talking about. i want to cancel it bec it notifies me again that ill be charged for this month.
Tmobile Scam and Fraud
DO NOT use T-Mobile. They rip off their customers and steal from you. FACTS - Did a promo where I had to trade in an iPhone. LIE 1 - They said I could drop my trade in at a T-Mobile store. The T-Mobile store denied it and said it had to be mailed. T-Mobile sent me a label and box and I mailed it via UPS. I kept getting notifications they hadn’t received my phone, even though the tracking showed it was delivered. LIE 2-4 - I spoke to three different representatives over this time, all who advised they had received the phone and to just ignore the warning messages. These are all documented. Finally, my credit goes away and the last Supervisor representative I spoke to accused me of lying and never sending the phone in and I was out of luck. Also, since this went on for over 60 days I can’t even file a claim with UPS. So I’m out a phone and my promo credits. In all about a $1000 loss from my pocket. Tmobile is a fraud and should be out of business.
is there anyone available that is halfway competent???!!!
I've had a horrendous time talking tocustomer service reps and supervisors. I was given the wrong information by a supervisor in regards to restoring my account. I'm in severe heart failure and got behind on my account due to being sick. I actually had the money to pay the past due and get on a payment plan. The supervisor was adamant that I had to pay an amount twice of what I actually had to pay. That led to my account being canceled. And my number that I've had for 20 plus years being frozen. If the supervisor had actually been better informed. I could've made the past due payment and got on a payment plan for the rest of the amount. Which is what I specifically mentioned to the supervisor. Her name was Nanet. Id#266921. Now I'm going to a different service. This is not to mention the fact that I tried to cancel my home internet 3 months ago. They never canceled it. Kept billing me. I've encountered 3 terrible reps. And a horrendous supervisor who have all been condescending and unwilling to acknowledge that any mistake has been made. It's insane. The biggest frustration was that I was willing to pay an amount of 310.26 that included an internet service that didn't work in my area. And the supervisor claimed I had to pay twice that amount. A few days later I noticed in the app that I had the option to pay the 310.26, and qualified for a payment plan. Which is what I tried to do with the supervisor. By then I did not have enough to pay the 310. I had spent part of it to start with a different provider. I've called back to try to discuss this. And the rep I got kept blaming me. Saying the supervisor was right. When I pointed out the dates, and that the supervisor was actually mistaken. The rep changed the subject and said that wasn't the main issue. That I shouldn't have been late on any payments, period. It boggles my mind that this is even allowed to happen. You guys are losing customers from sheer incompetence and arrogance/ ignorance. And have absolutely no one who is willing to acknowledge it or make it right.
Capitalist extortionists: months of lies
Extremely fed up I have had billing issues every single month with T-Mobile, and despite their claims of support, the reality has been far from it. Each month, I waste at least two hours on hold, only to speak with a representative who is often disconnected from the actual issues at hand. The additional charges are unjustified, and the customer service I receive is horrible. Many times they told me to change phone plans to save money and only later did I notice they do this to manipulate you into paying double hidden fees. Instead of resolving the issues, T-Mobile consistently adds hidden charges and hikes up prices, all while pushing misleading solutions. It’s clear that their focus is not on customer service but on pressuring sales associates in stores to drive profits, regardless of the impact on customers. Their practices are nothing short of complete fraud, and I’m deeply frustrated by the repeated deception and lack of accountability. What’s worse, T-Mobile’s tactics are not just fraudulent—they are conniving and manipulative. They lure customers in with seemingly attractive offers, only to trap them in a cycle of erroneous billing and vague explanations. Their false promises of resolution are nothing more than a smokescreen to pacify customers temporarily, while they continue to exploit and overcharge. It’s clear that T-Mobile is more interested in manipulating their customers than providing honest and transparent service. Taking advantage of the American culture is a savage low. What do they have to say for themselves? Buying US CELLULAR and forcing us to pay for it?
New Business Service - T-Mobile
Apologies in advance as this is a bit long. I wanted new service with T-mobile and decided to open a business line instead of a personal line. The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process. I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted. Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm: Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy? I then shared my W9 with Adalberto. He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional information regarding the business. Location to fax: fax:1(913)-523-8567 or E-MailTfB_FM_Investigations@T-Mobile.COMprior to service being disconnected: • Contact cover sheet • Valid photo ID • Most current tax documentation • Proof of employment or ownership of the business in question (ex: current paycheck stub, articles of incorporation showing their name) • Proof of business credit (ex: bank statement, or major credit card statement showing business transactions/transaction history, dated within the last 30 days) I thought this was a bit strange since I have steller personal and business credit. In any case, after returning from a business trip, on August 3rd, I complied, sending the information to both Adalberto and to their Fraud department. I phoned Adalberto and he said that I should not have sent the information to him. I received an automated message back from the TfB_FM_Investigations@T-Mobile.COMemail address stating… Fraud Management has strict policies. Please be advised that all documents must be submitted from a T-Mobile store and/or with a T-Mobile domain for security purposes. On August 5th I inquired about the Fraud review with Adalberto and got no response. I’ve followed up with a couple of calls and voicemails to no avail. I was in Florida for a business trip and decided to try again (most would have walked away by this point, but now I’m curious). I went into the T-Mobile store in Naples, FL and spoke with a representative at the Tamiami Trail N location. I was then put in touch with Nelson Romero, another sales rep that he said would work on this account. I then sent the same documents to Nelson on August 13th at 7:46 pm. Nelson responed that he is waiting on underwriting. He then asked for my Drivers license image, front and back on August 16th at 10am. I immediately sent these over and after a little bit of back and forth, he had the information requested by 1:47pm on August 16th. I inquired about a status with Nelson today at 11:21 am and got a reply that he is waiting on underwriting 34 minutes later. Let’s say that this process started on July 22nd at 1:17pm with Adalberto. It should not be this hard… it just shouldn’t.
Is this really the way you want to do business?
I am at my wits end from dealing with your company and am completely disgusted with the way your team had dealt with our issue. I would like to say handled, but there has been no work whatsoever on your part, so I can’t. My husband and I receive an email that we were eligible for upgrades on our phones. Upon logging in to our account, we had the little upgrade icon next to all of our devices and the banner per the images below at the top. We proceeded through the process steps to receive our phones and receive a receipt that says “Total Due Monthly” of $138.36 which was roughly $1 more than we were paying which seemed reasonable so we continued. We received the phones but did not receive the expected “Trade In Shipping Kit” packaging to send back our old phones. Then we received a bill for $275.45. When we called, we expected that the issue was that the trade in had not been received since we had not received the “Trade In Shipping Kit,” however we were told that there was no trade in and that since we were outside of the 20 day window we couldn’t return our phones. This is a major issue which we in turn spent 7-day back and forth with your teams trying to work it out but no one wanted to help all they did was tell us that we were outside of the 20-day return period. The worst part, is that we weren’t trying to return our phones, we wanted the trade in that is presented to us and to maintain our monthly payment (or close to it). Clearly that is something that your entire organization can’t seem to comprehend and did not care to help us achieve. When we login to our account the banner at the top that clearly states that trade-ins are available. And when we follow the process, which we did, that is laid out on the banner, we are taken to the Shop tab (with our account highlighted per below) and then click Apple – iPhone 15, it shows Promotional Offers may be available. Click that message and now you get a “Technical difficulties. Please try again later message. If you click the x, the message goes away and it displays the Promotion available – Bus Phone Activation ID240301. (See screen shots below). And on your own website, this promotion started on May 2 and is still active. Not to mention the numerous other promotions running (see below) and yet we are told there is nothing they can do to help this and that we should be paying the full amounts of these phones. It’s ridiculous! They also try to tell me that the banner probably wasn’t up when we made the purchase, but I can see in the website dashboard that it went up on 4/29/24. In addition, when we originally upgraded our phones, we had to pay the taxes for the phones, which we did. In the amount of $257.30. AND YET, on our new bill, we are also still being charged a tax monthly on the phones. Both can’t be true. Lastly, your website is a complete mess. It never recognizes our phone number when we try to login, the technical difficulties message has been up for several weeks straight AND we regularly get error messages when we try to change from screen to screen. I have all the documentation to back this up and this will be elevated in the next day if this isn’t resolved!Tmobile not delivering waht was promised when I signed up for the account
I need to contact a complaints department who can resolve the issue with my T Mobile business account. I am tired to call them every month to ask to give the credit that was promised but not applied to my account. Please advise. Thank You!
